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Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994)
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Hirko, B.; Ross, M.B.: Virtual reference training : the complete guide to providing anytime anywhere answers (2004)
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Armour, J.; Cisler, S.: Community networks on the Internet (1994)
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- Library journal. 119(1994) no.11, S.22-24
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Gill, H.S.; Yates-Mercer, P.: ¬The dissemination of information by local authorities on the World Wide Web (1998)
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- 10. 1.1999 17:22:49
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Schaefer, M.T.: Internet information retrieval for libraries : four keys & sites that use them (1998)
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Moore, A.: As I sit studying : WWW-based reference services (1998)
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- 17. 7.1998 22:10:42
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Julien, H.: Bibliographic instruction trends in Canadian academic libraries (1997)
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- Canadian journal of information and library science. 22(1997) no.2, S.1-15
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Shaw, D.: Challenges of information technology in improving information services (1997)
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Quint, B.: Round the clock, round the world : delivering quality affordable data 24 hours a day will take us into the future (1998)
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Günther, S.: Aufbruch in den virtuellen Raum : Anleitung zum Aufbau eines Web Contact Centers (2005)
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Lipow, A.G.: ¬The virtual reference librarian's handbook (2003)
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