-
Julien, H.: Bibliographic instruction trends in Canadian academic libraries (1997)
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- Source
- Canadian journal of information and library science. 22(1997) no.2, S.1-15
-
Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994)
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- Date
- 27.12.2015 18:22:38
-
Günther, S.: Aufbruch in den virtuellen Raum : Anleitung zum Aufbau eines Web Contact Centers (2005)
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- Date
- 22. 9.2005 20:50:31
- Source
- BuB. 57(2005) H.9, S.611-616
-
Au, K.-N.; Tipton, R.L.: Webpages as courseware : bibliographic instruction on the Internet (1997)
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-
Lipow, A.G.: ¬The virtual reference librarian's handbook (2003)
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- Date
- 22. 3.2004 14:46:50
- Footnote
- Rez. in: B.I.T. online 6(2003) H.3, S.298-299 (J. Plieninger): "Wer im vorigen Heft von B.I.T.online den Fachbeitrag von Hermann Rösch über Bibliothekarische Auskunft im Web gelesen und sich daraufhin überlegt, einen solchen Dienst einzuführen, für den wäre dieses Buch das geeignete Mittel, sich für die Einführung einer Online-Auskunft fit zu machen. Die Autorin ist in der amerikanischen Internet Librarian- und Reference Librarian-Szene wohlbekannt: 1993 verfasste sie mit zwei Mitautoren Crossing the Internet Treshold, ein Tutorial für die Nutzung des Netzes, welches für die Profession eine Hilfestellung für die breite Nutzung des Internets bot. Das hier besprochene Buch könnte eine ähnliche Funktion für die Einführung der Virtual Reference bekommen: Es bietet einen Selbstlernkurs, welcher anschaulich die Grundlagen und die Grundhaltung bei der Implementation eines solchen Dienstes vermittelt. Was ist alles in diesem Kurs enthalten? Der erste Teil des Buches behandelt den Entscheidungsprozess, einen Online-Auskunftsdienst einzuführen: Es werden Vor- und Nachteile diskutiert, die Bedürfnisse der Benutzer untersucht ("There will always be a need for a human consultant to satisfy the needs of the information seeker.") und die Grundlagen der Entscheidungsfindung für eine geeignete Software behandelt. Der zweite Teil handelt dann von den Fragen der "Einrichtung" des virtuellen Auskunftsplatzes. Hier gibt es z.B. eine Schulung in den besonderen Kommunikationsformen, welche beim Chat zu beachten sind, eine Einbettung des neuen Dienstes in das Leitbild, die Geschäftsordnung bzw. Arbeitsorganisation der Bibliothek ("library policies") und zuletzt die komfortable Ausstattung des Auskunftsplatzes für Benutzer und Beschäftigte bis hin zu Fragen der Evaluation und Qualitätssicherung. Der dritte Teil behandelt die Aufgabe, einen Dienst zu implementieren, der sich selbst trägt, indem man ein Marketing für den neuen Dienst einrichtet, das ihn auf herkömmlichen und neuen Wegen promotet und ihn benutzerfreundlich ausgestaltet.
Rez. in BuB 56(2004) H.3: "Auskunfts- und Informationsdienst wird in den USA als unverzichtbare und wohl wichtigste bibliothekarische Tätigkeit betrachtet. Daher verwundert nicht, dass die Popularisierung des Internet Bibliothekare und Bibliotheken frühzeitig dazu veranlasst hat, ihre Auskunftsdienstleistungen im Web anzubieten. Dies geschah zunächst durch organisierte Auskunft per E-Mail, später per Webformular und vor allem seit 2000/2001 verstärkt per Chat. Als zusammenfassende Bezeichnung für diese Varianten wird meist der Begriff digital reference verwendet. In den USA, aber auch in Australien, Großbritannien oder Skandinavien schenkt man dem Thema Digital Reference schon seit mehreren Jahren größte Aufmerksamkeit. Die Zahl der bislang dazu publizierten Fachaufsätze lag Ende 2003 bereits weit über 600, jährlich im November findet seit 1999 die »Digital Reference Conference« statt, und mit DIG_REF sowie LiveReference existieren zwei Diskussionslisten, die sich ausschließlich mit Fragen bibliothekarischer Auskunft im Internet beschäftigen. Im vergangenen Jahr sind in den USA allein vier umfangreiche Monographien zu Digital Reference erschienen, darunter das hier zu besprechende Werk von Anne Lipow. ... Gegenwärtig deutet sich an, dass das Thema Digital Reference, Online-Auskunft oder Auskunft per Chat in deutschen Bibliotheken auf mehr Interesse stößt als in den vergangenen Jahren. Nachdem bislang vorwiegend (einige wenige) wissenschaftliche Bibliotheken ChatAuskunft anbieten, haben mehrere Öffentliche Bibliotheken, darunter die ZLB Berlin und die Stadtbücherei Frankfurt am Main, angekündigt, zukünftig auchAuskunftperChatanbieten zu wollen. Eine wichtige Rolle spielt in diesem Zusammenhang der weltweite Auskunftsverbund QuestionPoint, der von OCLC gemeinsam mit der Library of Congress betrieben wird. Sowohl denjenigen, die sich noch im Unklaren sind, als auch jenen, die entsprechende Planungen bereits beschlossen haben, kann der Band von Anne Lipow nur wärmstens empfohlen werden." (H. Rösch)
-
Vaughn, S.: ¬One librarian's journey into a cyberspace career (1996)
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- Source
- The roles of reference librarians: today and tomorrow. Ed.: K. Low
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Armour, J.; Cisler, S.: Community networks on the Internet (1994)
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- Source
- Library journal. 119(1994) no.11, S.22-24
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Gill, H.S.; Yates-Mercer, P.: ¬The dissemination of information by local authorities on the World Wide Web (1998)
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- Date
- 10. 1.1999 17:22:49
-
Schaefer, M.T.: Internet information retrieval for libraries : four keys & sites that use them (1998)
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- Date
- 22. 2.1999 13:19:44
-
Moore, A.: As I sit studying : WWW-based reference services (1998)
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- Date
- 17. 7.1998 22:10:42
-
Shaw, D.: Challenges of information technology in improving information services (1997)
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- Date
- 22. 2.1999 16:50:03
-
Cloughley, K.: Digital reference services : how do the library-based services compare with the expert services? (2004)
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-
Quint, B.: Round the clock, round the world : delivering quality affordable data 24 hours a day will take us into the future (1998)
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- Date
- 22. 2.1999 18:08:25
-
Berghel, H.; Berleant, D.; Foy, T.; McGuire, M.: Cyberbrowsing : information customization on the Web (1999)
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- Abstract
- The ability to discriminate and distinguish among individual documents in the ever-increasing volume of information available through digital networks is becoming more and more difficult. With websites being added to the 100 million installed base by tens of thousands per month, information overload is inevitable (H. Berghel, 1997). There are 2 basic paradigms for dealing with this information overload: filtering (information filtering, 1992) information before it reaches the end-user, and customizing the information after it arrives (Berleant & Berghel, 1994). Filtering remains primarily a server side activity since filtering at the client-side would necessitate unnecessary downloads. Information customization is a client-side activity designed to pick up where information filtering leaves off. In this article, we describe our vision of information customization and, along the way, chronicle the development of our proof-of-concept prototype, Cyberbrowser, for customizing information on the Web
-
Kirby, H.: CLIP to Croydon Online : a community network in the making (1996)
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-
Benson, A.C.: ¬The complete Internet companion for librarians (1995)
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- Footnote
- Rez. in: IfB 4(1996) H.2/3, S.211-212 (M. Werner)
-
Batt, C.; Kirby, H.: CLIP: Croydon Libraries Internet Project (1996)
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-
Clausen, H.: Online, CD-ROM and Web : is it the same difference? (1997)
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-
Atkinson, R.D.; Curtiss, D.C.: ¬The Infonet : integrating networked CD-ROM databases and Internet search tools (1993)
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- Abstract
- In order to provide researchers at the Naval Research Laboratory (NRL), Washington, DC, with access to information resources at their desk tops, the Ruth H. Hooker Research Library and Technical Information Center of the NRL installed a networked information utility called InfoNet. Using a single menuing system, the InfoNet is available from anywhere on the campus FDDI/Ethernet network. Researchers using any type of computing workstation or dumb terminal are provided with access to CD-ROM databases, the library's online catalogue, laboratory management information database, and state of the art Knowbot prototypes to search the Internet. The InfoNet also makes extensive use of Internet electronic mail to provide Alias accounts, ListServ forums, and to send search results to end users. The InfoNet system hardware and software consists entirely of industry standard components and makes extensive use of the TCP/IP suite of protoclos
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Rösch, H.: Entwicklungsstand und Qualitätsmanagement digitaler Auskunft in Bibliotheken (2007)
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- Source
- Information - Wissenschaft und Praxis. 58(2007) H.4, S.197-202