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  • × theme_ss:"Informationsdienstleistungen"
  • × theme_ss:"Internet"
  1. Julien, H.: Bibliographic instruction trends in Canadian academic libraries (1997) 0.04 
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    Source
    Canadian journal of information and library science. 22(1997) no.2, S.1-15
    Type
    a
  2. Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994) 0.04 
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    Date
    27.12.2015 18:22:38
    Type
    a
  3. Günther, S.: Aufbruch in den virtuellen Raum : Anleitung zum Aufbau eines Web Contact Centers (2005) 0.02 
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    Date
    22. 9.2005 20:50:31
    Source
    BuB. 57(2005) H.9, S.611-616
    Type
    a
  4. Armour, J.; Cisler, S.: Community networks on the Internet (1994) 0.02 
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    Abstract
    Community networks have existed since the 1970s when Community Memory in Berkeley, Californis, installed terminals in public places for people to read and post material of all sorts on a centralised time sharing system. Community Memory was the first known community access network. Several foundations and government agencies have funded community networks, known as freenets. Discusses the freenet movement; library involvement; the Apple Library of Tomorrow and the Morino Foundation conference on community networks and how to keep in touch with community network developments
    Source
    Library journal. 119(1994) no.11, S.22-24
    Type
    a
  5. Schaefer, M.T.: Internet information retrieval for libraries : four keys & sites that use them (1998) 0.02 
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    Abstract
    Provides illustrative examples of the methods, tools and resources that enable librarians, information specialists and end users to make the most of the WWW. The 4 key factors that facilitate access are location, evaluation, organization and communication. Outlines how a number of sistes make use of these factors. Describes: the Internet Library for Librarians, Argus Clearinghouse's Digital Librarian's Award; FEDSTATS, the University Library System, chines University of Hong Kong, the WWW Virtual Library, the Finnish Virtual Library Project, and BIBNET
    Date
    22. 2.1999 13:19:44
    Type
    a
  6. Moore, A.: As I sit studying : WWW-based reference services (1998) 0.02 
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    Date
    17. 7.1998 22:10:42
    Type
    a
  7. Gill, H.S.; Yates-Mercer, P.: ¬The dissemination of information by local authorities on the World Wide Web (1998) 0.02 
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    Date
    10. 1.1999 17:22:49
    Type
    a
  8. Shaw, D.: Challenges of information technology in improving information services (1997) 0.02 
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    Date
    22. 2.1999 16:50:03
    Type
    a
  9. Lipow, A.G.: ¬The virtual reference librarian's handbook (2003) 0.02 
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    Date
    22. 3.2004 14:46:50
    Footnote
    Rez. in: B.I.T. online 6(2003) H.3, S.298-299 (J. Plieninger): "Wer im vorigen Heft von B.I.T.online den Fachbeitrag von Hermann Rösch über Bibliothekarische Auskunft im Web gelesen und sich daraufhin überlegt, einen solchen Dienst einzuführen, für den wäre dieses Buch das geeignete Mittel, sich für die Einführung einer Online-Auskunft fit zu machen. Die Autorin ist in der amerikanischen Internet Librarian- und Reference Librarian-Szene wohlbekannt: 1993 verfasste sie mit zwei Mitautoren Crossing the Internet Treshold, ein Tutorial für die Nutzung des Netzes, welches für die Profession eine Hilfestellung für die breite Nutzung des Internets bot. Das hier besprochene Buch könnte eine ähnliche Funktion für die Einführung der Virtual Reference bekommen: Es bietet einen Selbstlernkurs, welcher anschaulich die Grundlagen und die Grundhaltung bei der Implementation eines solchen Dienstes vermittelt. Was ist alles in diesem Kurs enthalten? Der erste Teil des Buches behandelt den Entscheidungsprozess, einen Online-Auskunftsdienst einzuführen: Es werden Vor- und Nachteile diskutiert, die Bedürfnisse der Benutzer untersucht ("There will always be a need for a human consultant to satisfy the needs of the information seeker.") und die Grundlagen der Entscheidungsfindung für eine geeignete Software behandelt. Der zweite Teil handelt dann von den Fragen der "Einrichtung" des virtuellen Auskunftsplatzes. Hier gibt es z.B. eine Schulung in den besonderen Kommunikationsformen, welche beim Chat zu beachten sind, eine Einbettung des neuen Dienstes in das Leitbild, die Geschäftsordnung bzw. Arbeitsorganisation der Bibliothek ("library policies") und zuletzt die komfortable Ausstattung des Auskunftsplatzes für Benutzer und Beschäftigte bis hin zu Fragen der Evaluation und Qualitätssicherung. Der dritte Teil behandelt die Aufgabe, einen Dienst zu implementieren, der sich selbst trägt, indem man ein Marketing für den neuen Dienst einrichtet, das ihn auf herkömmlichen und neuen Wegen promotet und ihn benutzerfreundlich ausgestaltet.
    Rez. in BuB 56(2004) H.3: "Auskunfts- und Informationsdienst wird in den USA als unverzichtbare und wohl wichtigste bibliothekarische Tätigkeit betrachtet. Daher verwundert nicht, dass die Popularisierung des Internet Bibliothekare und Bibliotheken frühzeitig dazu veranlasst hat, ihre Auskunftsdienstleistungen im Web anzubieten. Dies geschah zunächst durch organisierte Auskunft per E-Mail, später per Webformular und vor allem seit 2000/2001 verstärkt per Chat. Als zusammenfassende Bezeichnung für diese Varianten wird meist der Begriff digital reference verwendet. In den USA, aber auch in Australien, Großbritannien oder Skandinavien schenkt man dem Thema Digital Reference schon seit mehreren Jahren größte Aufmerksamkeit. Die Zahl der bislang dazu publizierten Fachaufsätze lag Ende 2003 bereits weit über 600, jährlich im November findet seit 1999 die »Digital Reference Conference« statt, und mit DIG_REF sowie LiveReference existieren zwei Diskussionslisten, die sich ausschließlich mit Fragen bibliothekarischer Auskunft im Internet beschäftigen. Im vergangenen Jahr sind in den USA allein vier umfangreiche Monographien zu Digital Reference erschienen, darunter das hier zu besprechende Werk von Anne Lipow. ... Gegenwärtig deutet sich an, dass das Thema Digital Reference, Online-Auskunft oder Auskunft per Chat in deutschen Bibliotheken auf mehr Interesse stößt als in den vergangenen Jahren. Nachdem bislang vorwiegend (einige wenige) wissenschaftliche Bibliotheken ChatAuskunft anbieten, haben mehrere Öffentliche Bibliotheken, darunter die ZLB Berlin und die Stadtbücherei Frankfurt am Main, angekündigt, zukünftig auchAuskunftperChatanbieten zu wollen. Eine wichtige Rolle spielt in diesem Zusammenhang der weltweite Auskunftsverbund QuestionPoint, der von OCLC gemeinsam mit der Library of Congress betrieben wird. Sowohl denjenigen, die sich noch im Unklaren sind, als auch jenen, die entsprechende Planungen bereits beschlossen haben, kann der Band von Anne Lipow nur wärmstens empfohlen werden." (H. Rösch)
  10. Quint, B.: Round the clock, round the world : delivering quality affordable data 24 hours a day will take us into the future (1998) 0.02 
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    Abstract
    Reports on the Southern California Online Users Group annual workshop, which broke all previous attendance records. The topic was 'Radical redesign of reference and research', and common threads among speakers included the need for a new reference/research model that will scale with future needs, and the now common standard of round the clock service availability. Print could become a secondary medium to digital data, primarily delivered over the Internet, and that information vendors be forced to change pricing structures. Librarians from public, corporate, and academic sectors have begun building Web sites around links to their own data and to other quality sites as a means of providing 24 hour services. Vendors might consider creating new price comparison services, or offering proce guarantees, to compete with this new phenomenon
    Date
    22. 2.1999 18:08:25
    Type
    a
  11. Kirby, H.: CLIP to Croydon Online : a community network in the making (1996) 0.01 
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    Abstract
    Croydon Libraries Internet Project, UK, is coming to an end in Mar 96. It aimed to access the value of the Internet to the general information services provided by public libraries; to identify the benefits of providing direct public access to the Internet; to investigate the contribution Internet access can make in a particular subject, for a selected group; and to consider methods of connection and networking models for public libraries. Describes the course of the project and sketches the early development of Croydon's community network, which has grown out the work of CLIP
    Type
    a
  12. Clausen, H.: Online, CD-ROM and Web : is it the same difference? (1997) 0.01 
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    Abstract
    Discusses some obstacles to the use of electronic information. Outlines the major differences between information from online, CD-ROM and Web sources. Analyzes data from Arhus Public Library's (Denmak) business information services, 1992-96, citing electronic information media as the reason for the decrease in the number of enquiries after 1994. States that future users of electronic information will need a more professional attitude and new skills. Defines a concept of 'Web information literacy' and discusses 2 implications: knowledge about the Internet and its resources, and innovativeness as a major component in Internet user skills
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    a
  13. Berghel, H.; Berleant, D.; Foy, T.; McGuire, M.: Cyberbrowsing : information customization on the Web (1999) 0.01 
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    Abstract
    The ability to discriminate and distinguish among individual documents in the ever-increasing volume of information available through digital networks is becoming more and more difficult. With websites being added to the 100 million installed base by tens of thousands per month, information overload is inevitable (H. Berghel, 1997). There are 2 basic paradigms for dealing with this information overload: filtering (information filtering, 1992) information before it reaches the end-user, and customizing the information after it arrives (Berleant & Berghel, 1994). Filtering remains primarily a server side activity since filtering at the client-side would necessitate unnecessary downloads. Information customization is a client-side activity designed to pick up where information filtering leaves off. In this article, we describe our vision of information customization and, along the way, chronicle the development of our proof-of-concept prototype, Cyberbrowser, for customizing information on the Web
    Type
    a
  14. Batt, C.; Kirby, H.: CLIP: Croydon Libraries Internet Project (1996) 0.01 
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    Abstract
    Findings of the Croydon Libraries Internet Project (CLIP), 1994 Mar 96, which aimed to assess the value of the Internet for UK public libraries. Reviews the Internet as a staff tool (the Electronic Reference model), the potential benefits of providing public access and a range of technical issues which will be relevant to public libraries establishing such services
  15. Atkinson, R.D.; Curtiss, D.C.: ¬The Infonet : integrating networked CD-ROM databases and Internet search tools (1993) 0.01 
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    Abstract
    In order to provide researchers at the Naval Research Laboratory (NRL), Washington, DC, with access to information resources at their desk tops, the Ruth H. Hooker Research Library and Technical Information Center of the NRL installed a networked information utility called InfoNet. Using a single menuing system, the InfoNet is available from anywhere on the campus FDDI/Ethernet network. Researchers using any type of computing workstation or dumb terminal are provided with access to CD-ROM databases, the library's online catalogue, laboratory management information database, and state of the art Knowbot prototypes to search the Internet. The InfoNet also makes extensive use of Internet electronic mail to provide Alias accounts, ListServ forums, and to send search results to end users. The InfoNet system hardware and software consists entirely of industry standard components and makes extensive use of the TCP/IP suite of protoclos
    Type
    a
  16. Nicholas, D.; Williams, P.; Cole, P.; Martin, H.: ¬The impact of the Internet on information seeking in the Media (2000) 0.01 
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    Abstract
    There is very little qualitative data on what impact the Internet is having on information seeking in the workplace. Using open-ended interviews, questionnaires and observation, the impact of the Internet on the British Media was assessed. The focus was largely on newspapers, with The Guardian being covered in some depth. Over 300 journalists and media librarians were surveyed. It was found that amongst traditional journalists use was light. Poor access to the Internet - and good access to other information resources - were largely the reasons for this. Of the journalists it was mainly the older and more senior journalists and the New Media journalists who used the Internet. Librarians were also significant users. Searching the World Wide Web was the principal Internet activity and use was generally conservative in character. Newspapers and official sites were favoured, and searches were mainly of a fact-checking nature. Email was used on a very limited scale and was not regarded as a serious journalistic tool. Non-users were partly put off by the Internet's potential for overloading them with information and its reputation for producing information of suspect quality. Users generally dismissed these concerns, dealing with potential overload and quality problems largely by using authoritative sites and exploiting the lower quality data where it was needed. Where the Internet has been used it has not been at the expense of other information sources or communication channels, but online hosts seem to be at most risk in the future.
    Type
    a
  17. Rösch, H.: Entwicklungsstand und Qualitätsmanagement digitaler Auskunft in Bibliotheken (2007) 0.01 
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    Source
    Information - Wissenschaft und Praxis. 58(2007) H.4, S.197-202
    Type
    a
  18. Benson, A.C.: ¬The complete Internet companion for librarians (1995) 0.00 
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    Footnote
    Rez. in: IfB 4(1996) H.2/3, S.211-212 (M. Werner)
  19. Pace, A.K.: ¬The ultimate digital library : where the new information players meet (2003) 0.00 
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    Footnote
    Rez.: ZfBB 52(2005) H.1, S.52-53 (N. Lossau: "Service-Gedanke Digitale Bibliotheken gehören heute bereits zum selbstverständlichen Vokabular von Bibliothekaren und es gibt wohl kaum einen Internetauftritt von Bibliotheken, der nicht eine Digitale Bibliothek beinhaltet. Fast ebenso vielfältig wie die Vorkommen sind auch die Ausprägungen und Definitionen von Digitalen Bibliotheken, weshalb man mit einer Mischung aus Interesse und Skepsis das vorliegende Buch in die Hand nimmt. »The ultimate digital library«, ein ambitionierter Titel, vom Autor und der American Library Association, in deren Reihe die Publikation erschienen ist, wohl nicht zuletzt aus Marketinggründen wohlbedacht gewählt, suggeriert dem Leser, dass hier die vollendete, perfekte Form einer Digitalen Bibliothek beschrieben wird, die sich seit den goer Jahren mit rasantem Tempo entwickelt hat. Es dauert eine ganze Weile, bis der Leser auf die Definition von Pace stößt, die sich als roter Faden durch sein Werk zieht: »The digital library - a comprehensive definition will not be attempted here - encompasses not only collections in digital form, but digital services that continue to define the library as a place.« (S.73) Pace konzentriert sich auf den ServiceAspekt von Digitalen Bibliotheken und zielt damit auf eine Entwicklung ab, die in der Tat als zukunftsweisend für Bibliotheken und Digitale Bibliotheken zu gelten hat. Zu lange haben Bibliotheken sich schwerpunktmäßig auf die digitalen Sammlungen und ihre Produktion (durch Digitalisierung) oder Kauf und Lizenzierung konzentriert, wie Pace zu Recht an der gleichen Stelle beklagt. Die Zukunft mussfür Bibliotheken in der Entwicklung und Bereitstellung von digitalen Services liegen, die den Endnutzern einen echten Mehrwert zu bieten haben. Darin liegt sein Verständnis einer ultimativen Digitalen Bibliothek begründet, ohne dass er die Definition ausführlicher thematisiert. Pace räumt in diesem Zusammenhang auch mit einem Mythos auf, der die Digitalen Bibliotheken lediglich als »Hilfsdienste« einer traditionellen Bibliothek betrachtet. Wesentlich sympathischer und realistischer erscheint dem Leser die folgende Charakterisierung des Verhältnisses: »The digital-traditional relationship is symbiotic, not parasitic: digital tools, services, and expertise exist to enhance the services and collections of libraries, not necessarily to replace them.« (S. 73) Kooperation mit SoftwareAnbietern Der inhaltliche Leitgedanke der digitalen Services ist auch eine ideale Basis für eine weitere Botschaft von Pace, die er mit seinem Buch vermitteln möchte: Bibliothekare und Anbietervon BibliotheksSoftware müssen bei der Entwicklung dieser Services eng zusammenarbeiten. Glaubt man dem Vorwort, dann stellt das Verhältnis von »libraries and vendors« [Bibliotheken und Anbietern] die Ausgangsthematik für die Publikation dar, wie sie von der American Library Association bei Pace in Auftrag gegeben wurde. Dieserverfügt offensichtlich über den geeigneten Erfahrungshintergrund, um eine solche Beschreibung abzuliefern. Nach seinem Studiumsabschluss als M.S.L.S. begann er seine berufliche Laufbahn zunächst für mehr als drei Jahre bei der Firma für Software zur Bibliotheksautomatisierung, Innovative Interfaces,woer unteranderem als Spezialist zur Produktintegration von z.B. WebPAC,Advanced Keyword Search arbeitete. Heute ist Pace »Head of Systems« an den North Carolina State University Libraries (Raleigh, N.C.) und ständiger Kolumnist in dem Magazin Computers in Libraries.
  20. Sapiie, J.; Hopkins, A.: Developing an Internet reference guide (1998) 0.00 
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    Abstract
    Presents a brief guide to the development of an Internet reference guide for use in typical public libraries as a tool for assisting Internet and WWW users
    Type
    a

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