Search (30 results, page 1 of 2)

Armour, J.; Cisler, S.: Community networks on the Internet (1994) 0.05

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Source: Library journal. 119(1994) no.11, S.22-24

Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994) 0.02

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Date: 27.12.2015 18:22:38

Still, J.; Alexander, J.: Integrating Internet into reference : policy issues (1993) 0.02

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Sapiie, J.; Hopkins, A.: Developing an Internet reference guide (1998) 0.02

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Rosen, J.; Dickstein, R.; Greenfield, L.: Using the World Wide Web at the reference desk (1998) 0.02

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Lipow, A.G.: ¬The virtual reference librarian's handbook (2003) 0.01
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Date

22. 3.2004 14:46:50

Footnote

Rez. in: B.I.T. online 6(2003) H.3, S.298-299 (J. Plieninger): "Wer im vorigen Heft von B.I.T.online den Fachbeitrag von Hermann Rösch über Bibliothekarische Auskunft im Web gelesen und sich daraufhin überlegt, einen solchen Dienst einzuführen, für den wäre dieses Buch das geeignete Mittel, sich für die Einführung einer Online-Auskunft fit zu machen. Die Autorin ist in der amerikanischen Internet Librarian- und Reference Librarian-Szene wohlbekannt: 1993 verfasste sie mit zwei Mitautoren Crossing the Internet Treshold, ein Tutorial für die Nutzung des Netzes, welches für die Profession eine Hilfestellung für die breite Nutzung des Internets bot. Das hier besprochene Buch könnte eine ähnliche Funktion für die Einführung der Virtual Reference bekommen: Es bietet einen Selbstlernkurs, welcher anschaulich die Grundlagen und die Grundhaltung bei der Implementation eines solchen Dienstes vermittelt. Was ist alles in diesem Kurs enthalten? Der erste Teil des Buches behandelt den Entscheidungsprozess, einen Online-Auskunftsdienst einzuführen: Es werden Vor- und Nachteile diskutiert, die Bedürfnisse der Benutzer untersucht ("There will always be a need for a human consultant to satisfy the needs of the information seeker.") und die Grundlagen der Entscheidungsfindung für eine geeignete Software behandelt. Der zweite Teil handelt dann von den Fragen der "Einrichtung" des virtuellen Auskunftsplatzes. Hier gibt es z.B. eine Schulung in den besonderen Kommunikationsformen, welche beim Chat zu beachten sind, eine Einbettung des neuen Dienstes in das Leitbild, die Geschäftsordnung bzw. Arbeitsorganisation der Bibliothek ("library policies") und zuletzt die komfortable Ausstattung des Auskunftsplatzes für Benutzer und Beschäftigte bis hin zu Fragen der Evaluation und Qualitätssicherung. Der dritte Teil behandelt die Aufgabe, einen Dienst zu implementieren, der sich selbst trägt, indem man ein Marketing für den neuen Dienst einrichtet, das ihn auf herkömmlichen und neuen Wegen promotet und ihn benutzerfreundlich ausgestaltet.

Shieh, J.: Selective bibliography and network resources for the Institute on 'Networking in Law Libraries' (1994) 0.01

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Balas, J.: ¬The Internet and reference services (1995) 0.01

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Gill, H.S.; Yates-Mercer, P.: ¬The dissemination of information by local authorities on the World Wide Web (1998) 0.01

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Date: 10. 1.1999 17:22:49

Schaefer, M.T.: Internet information retrieval for libraries : four keys & sites that use them (1998) 0.01

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Date: 22. 2.1999 13:19:44

Moore, A.: As I sit studying : WWW-based reference services (1998) 0.01

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Date: 17. 7.1998 22:10:42

Julien, H.: Bibliographic instruction trends in Canadian academic libraries (1997) 0.01

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Source: Canadian journal of information and library science. 22(1997) no.2, S.1-15

Shaw, D.: Challenges of information technology in improving information services (1997) 0.01

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Date: 22. 2.1999 16:50:03

Balas, J.: ¬The online treasures of the Library of Congress (1996) 0.01

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Sherrer, J.: Thriving in changing times : competencies for today's reference librarians (1996) 0.01

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Rosen, J.; Snow, C.E.: Internet resources for ready reference (1997) 0.01

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Dickstein, R.; Greenfield, L.; Rosen, J.: Using the World Wide Web at the reference desk (1997) 0.01

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Quint, B.: Round the clock, round the world : delivering quality affordable data 24 hours a day will take us into the future (1998) 0.01

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Date: 22. 2.1999 18:08:25

Still, J.; Campbell, F.: Librarian in a box : the use of electronic mail for reference (1993) 0.01

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McClure, C.R.; Moen, W.E.; Ryan, J.: Academic libraries and the impact of Internet/NREN : key issues and findings (1993) 0.01

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