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Günther, S.: Aufbruch in den virtuellen Raum : Anleitung zum Aufbau eines Web Contact Centers (2005) 0.04
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Abstract

Die Weiten des Internet tendieren ins Unendliche - kaum etwas, was dort nicht vorhanden zu sein scheint. Google rühmt sich, dass jetzt die Suche auf über acht Milliarden Websites möglich ist und hat mit dem Einscannen der Bestände von US-amerikanischen und englischen Bibliotheken schon das nächste größere Projekt in Angriff genommen. Auch Microsoft schickt sich an, eine ernstzunehmende Konkurrenz in Sachen Internetrecherche zu werden. Hinzu kommt, dass das Internet eine immer größere Nutzung erfährt, 2004 lag diese bei 55,3 Prozent der Bevölkerung ab 14 Jahren - doch das alles heißt nicht, dass die Nutzer 3 im Gegenzug auch immer bessere Recherchefähigkeiten aufweisen. Es vergeht kein Tag, an dem im Informationsdienst von Bibliotheken nicht der Satz »Im Internet habe ich schon geguckt, dafind ich nix!« fällt. 100.000 Treffer zu einer Suchanfrage zu erhalten ist nicht die Kunst, aber fünf relevante Treffer zu erhalten, die noch dazu einer kritischen Bewertung standhalten (Stichwort »Information Literacy«), das bedarf eines professionellen Informationsvermittlers - eines Bibliothekars! Noch nie waren so viele Nutzer im Netz und zugleich so viele so unzufrieden. Wäre es nicht Aufgabe der Bibliotheken diese (potenziellen) Kunden aufzufangen, bevor sie in den Weiten des Internet verloren gehen? Dieses Auffangnetz existiert bereits - bekannt als Digital Reference Service, gebündelt durch die Funktionen, die das Web Contact Center bereit hält.

Date

22. 9.2005 20:50:31

Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994) 0.02

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Date: 27.12.2015 18:22:38

Armour, J.; Cisler, S.: Community networks on the Internet (1994) 0.01

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Source: Library journal. 119(1994) no.11, S.22-24

Gill, H.S.; Yates-Mercer, P.: ¬The dissemination of information by local authorities on the World Wide Web (1998) 0.01

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Date: 10. 1.1999 17:22:49

Schaefer, M.T.: Internet information retrieval for libraries : four keys & sites that use them (1998) 0.01

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Date: 22. 2.1999 13:19:44

Moore, A.: As I sit studying : WWW-based reference services (1998) 0.01

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Date: 17. 7.1998 22:10:42

Julien, H.: Bibliographic instruction trends in Canadian academic libraries (1997) 0.01

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Source: Canadian journal of information and library science. 22(1997) no.2, S.1-15

Shaw, D.: Challenges of information technology in improving information services (1997) 0.01

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Date: 22. 2.1999 16:50:03

Quint, B.: Round the clock, round the world : delivering quality affordable data 24 hours a day will take us into the future (1998) 0.01

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Date: 22. 2.1999 18:08:25

Lipow, A.G.: ¬The virtual reference librarian's handbook (2003) 0.00

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Date: 22. 3.2004 14:46:50

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