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  • × theme_ss:"Informationsdienstleistungen"
  • × theme_ss:"Internet"
  1. Holmes, S.F.: Reaching the whole community through the Internet (1998) 0.10
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    Abstract
    The Three Rivers Free-Net (TRFN) is a free community-based computer network sponsored and run by the Carnegie Library of Pittsburgh, Pennsylvania. TRFN is designed to link the people of southwestern Pennsylvania to information and resources by bringing local nonprofit and government organizations onto the Web and by linking to selected global sites of interest to the local community. Outlines the history of the project, describes the TRFN infrastructure and provides a tour of the Web site. Discusses the reasons for the success of the TRFN project which include library affiliation, collaboration with other organizations, ongoing evaluation of the service's effectiveness, and training of volunteers. Plans for future additions include a community calendar, a search engine, and a geographic information system for the purpose of enhancing local content
  2. Ford, N.; Eaglestone, B.; Madden, A.; Whittle, M.: Web searching by the "general public" : an individual differences perspective (2009) 0.07
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    Abstract
    Purpose - The purpose of this paper is to explore the impact of a number of human individual differences on the web searching of a sample of the general public. Design/methodology/approach - In total, 91 members of the general public performed 195 controlled searches. Search activity and ratings of search difficulty and success were recorded and statistically analysed. The study was exploratory, and sought to establish whether there is a prima facie case for further systematic investigation of the selection and combination of variables studied here. Findings - Results revealed a number of interactions between individual differences, the use of different search strategies, and levels of perceived search difficulty and success. The findings also suggest that the open and closed nature of searches may affect these interactions. A conceptual model of these relationships is presented. Practical implications - Better understanding of factors affecting searching may help one to develop more effective search support, whether in the form of personalised search interfaces and mechanisms, adaptive systems, training or help systems. However, the findings reveal a complexity and variability suggesting that there is little immediate prospect of developing any simple model capable of driving such systems. Originality/value - There are several areas of this research that make it unique: the study's focus on a sample of the general public; its use of search logs linked to personal data; its development of a novel search strategy classifier; its temporal modelling of how searches are transformed over time; and its illumination of four different types of experienced searcher, linked to different search behaviours and outcomes.
  3. Dickstein, R.; Greenfield, L.; Rosen, J.: Using the World Wide Web at the reference desk (1997) 0.07
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    Abstract
    Explores techniques for integrating the WWW into day-today reference services. Identifies categories of queries that are likely to be answered more easily using the WWW. Explains how and when to use search tools. Stresses the importance of search statement format or syntax when using search tools. Traditional reference evaluation criteria should be used when deciding between print and online versions or ready reference materials. Bookmarking should be used to develop reference and subject specialist pages. Electronic collection development strategies should be developed
  4. Weiss, S.C.: ¬The seamless, Web-based library : a meta site for the 21st century (1999) 0.07
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    Abstract
    Taking a step beyond Meta search engines which require Web site evaluation skills and a knowledge of how to construct effective search statements, we encounter the concept of a seamless, Web-based library. These are electronic libraries created by information professionals, Meta sites for the 21st Century. Here is a place where average people with average Internet skills can find significant Web sites arranged under a hierarchy of subject categories. Having observed client behavior in a university library setting for a quarter of a century, it is apparent that the extent to which information is used has always been determined by content applicable to user needs, an easy-to-understand design, and high visibility. These same elements have determined the extent to which Internet Quick Reference (IQR), a seamless, Web-based library at cc.usu.edu/-stewei/hot.htm. has been used
  5. Tann, C.; Sanderson, M.: Are Web-based informational queries changing? (2009) 0.06
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    Abstract
    This brief communication describes the results of a questionnaire examining certain aspects of the Web-based information seeking practices of university students. The results are contrasted with past work showing that queries to Web search engines can be assigned to one of a series of categories: navigational, informational, and transactional. The survey results suggest that a large group of queries, which in the past would have been classified as informational, have become at least partially navigational. We contend that this change has occurred because of the rise of large Web sites holding particular types of information, such as Wikipedia and the Internet Movie Database.
  6. Laverty, C.Y.C.: Library instruction on the Web : inventing options and opportunities (1997) 0.05
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    Abstract
    With the establishment of the WWW as a standard information tool in academic libraries, there is a greater demand for research assistance than ever before. Reference questions involve more teaching time given the number of interfaces clients confront as they navigate the book catalogue, electronic databases, and the WWW. Librarians require expert knowledge of multiple search strategies as well as the ability to teach others how to apply them effectively. Outlines hoe the WWW can function as a desktop publishing system, revitalize subject pathfinders and 'how to' guides, and promote the invention of interactive library tutorials. A Web site presenting design ideas accompanies this article at: http://stauffer.queensu.ca/inforef/tutorials/cla/clahome.htm
  7. Ma, W.: ¬A database selection expert system based on reference librarians's database selection strategy : a usability and empirical evaluation (2002) 0.05
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    Abstract
    The proliferation of digital information resources and electronic databases challenges libraries and demands that libraries develop new mechanisms to facilitate and better inform user selection of electronic databases and search tools. We developed a prototype, Web-based database selection expert system based on reference librarian's database selection strategy. This system allows users to simultaneously search all databases available to identify databases most relevant to their quests using free-text keywords or phrases taken directly from their research topics. This article reports on (1) the initial usability test and evaluation of the Selector-the test design, methodology used, performance results; (2) summary of search query analyses; (3) user satisfaction measures; (4) the use of the findings for further modification of the Selector; and (5) the findings of using randomly selected subjects to perform a usability test with predefined searching scenarios. Future prospects of this research have also been discussed in the article.
  8. Gill, H.S.; Yates-Mercer, P.: ¬The dissemination of information by local authorities on the World Wide Web (1998) 0.05
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    Abstract
    Reports results of an e-mail questionnaire survey of 161 UK local authorities to determine their use of the WWW for the dissemination of information. Identifies the resons for its adoption, the benefits and disadvantages and the types of information being disseminated by this means. All the Web sites were observed and assessed for relevance and quality and 4 local authorities were used as case studies
    Date
    10. 1.1999 17:22:49
  9. Bodoff, D.; Raban, D.: User models as revealed in web-based research services (2012) 0.04
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    Abstract
    The user-centered approach to information retrieval emphasizes the importance of a user model in determining what information will be most useful to a particular user, given their context. Mediated search provides an opportunity to elaborate on this idea, as an intermediary's elicitations reveal what aspects of the user model they think are worth inquiring about. However, empirical evidence is divided over whether intermediaries actually work to develop a broadly conceived user model. Our research revisits the issue in a web research services setting, whose characteristics are expected to result in more thorough user modeling on the part of intermediaries. Our empirical study confirms that intermediaries engage in rich user modeling. While intermediaries behave differently across settings, our interpretation is that the underlying user model characteristics that intermediaries inquire about in our setting are applicable to other settings as well.
  10. Rowlands, I.; Nicholas, D.; Williams, P.; Huntington, P.; Fieldhouse, M.; Gunter, B.; Withey, R.; Jamali, H.R.; Dobrowolski, T.; Tenopir, C.: ¬The Google generation : the information behaviour of the researcher of the future (2008) 0.04
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    Abstract
    Purpose - This article is an edited version of a report commissioned by the British Library and JISC to identify how the specialist researchers of the future (those born after 1993) are likely to access and interact with digital resources in five to ten years' time. The purpose is to investigate the impact of digital transition on the information behaviour of the Google Generation and to guide library and information services to anticipate and react to any new or emerging behaviours in the most effective way. Design/methodology/approach - The study was virtually longitudinal and is based on a number of extensive reviews of related literature, survey data mining and a deep log analysis of a British Library and a JISC web site intended for younger people. Findings - The study shows that much of the impact of ICTs on the young has been overestimated. The study claims that although young people demonstrate an apparent ease and familiarity with computers, they rely heavily on search engines, view rather than read and do not possess the critical and analytical skills to assess the information that they find on the web. Originality/value - The paper reports on a study that overturns the common assumption that the "Google generation" is the most web-literate.
  11. Moore, A.: As I sit studying : WWW-based reference services (1998) 0.04
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    Abstract
    Reports on the current state of reference services supplied by the WWW and describes: the main features of WWW based reference services; several models of handling requests; and the impact of these services on traditional reference services. Based upon anecdotal information, concludes that, to date, Web based reference services have had little impact upon traditional reference services
    Date
    17. 7.1998 22:10:42
  12. Günther, S.: Aufbruch in den virtuellen Raum : Anleitung zum Aufbau eines Web Contact Centers (2005) 0.03
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    Abstract
    Die Weiten des Internet tendieren ins Unendliche - kaum etwas, was dort nicht vorhanden zu sein scheint. Google rühmt sich, dass jetzt die Suche auf über acht Milliarden Websites möglich ist und hat mit dem Einscannen der Bestände von US-amerikanischen und englischen Bibliotheken schon das nächste größere Projekt in Angriff genommen. Auch Microsoft schickt sich an, eine ernstzunehmende Konkurrenz in Sachen Internetrecherche zu werden. Hinzu kommt, dass das Internet eine immer größere Nutzung erfährt, 2004 lag diese bei 55,3 Prozent der Bevölkerung ab 14 Jahren - doch das alles heißt nicht, dass die Nutzer 3 im Gegenzug auch immer bessere Recherchefähigkeiten aufweisen. Es vergeht kein Tag, an dem im Informationsdienst von Bibliotheken nicht der Satz »Im Internet habe ich schon geguckt, dafind ich nix!« fällt. 100.000 Treffer zu einer Suchanfrage zu erhalten ist nicht die Kunst, aber fünf relevante Treffer zu erhalten, die noch dazu einer kritischen Bewertung standhalten (Stichwort »Information Literacy«), das bedarf eines professionellen Informationsvermittlers - eines Bibliothekars! Noch nie waren so viele Nutzer im Netz und zugleich so viele so unzufrieden. Wäre es nicht Aufgabe der Bibliotheken diese (potenziellen) Kunden aufzufangen, bevor sie in den Weiten des Internet verloren gehen? Dieses Auffangnetz existiert bereits - bekannt als Digital Reference Service, gebündelt durch die Funktionen, die das Web Contact Center bereit hält.
    Date
    22. 9.2005 20:50:31
  13. Quint, B.: Round the clock, round the world : delivering quality affordable data 24 hours a day will take us into the future (1998) 0.03
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    Abstract
    Reports on the Southern California Online Users Group annual workshop, which broke all previous attendance records. The topic was 'Radical redesign of reference and research', and common threads among speakers included the need for a new reference/research model that will scale with future needs, and the now common standard of round the clock service availability. Print could become a secondary medium to digital data, primarily delivered over the Internet, and that information vendors be forced to change pricing structures. Librarians from public, corporate, and academic sectors have begun building Web sites around links to their own data and to other quality sites as a means of providing 24 hour services. Vendors might consider creating new price comparison services, or offering proce guarantees, to compete with this new phenomenon
    Date
    22. 2.1999 18:08:25
  14. Atkinson, R.D.; Curtiss, D.C.: ¬The Infonet : integrating networked CD-ROM databases and Internet search tools (1993) 0.02
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  15. Yu, X.: Advancing reference information systems on the Web (1996) 0.02
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    Abstract
    The major attractions of building a Web based reference information system are described: software is virtually 'free'; required training is minimal; systems can be accessed by a variety of platforms; and reference librarians around the world are able to share their expertise. Discusses these points in the context of the evolution of reference information file systems and describes a prototype to show how to construct a basic Web based system
  16. Clausen, H.: Online, CD-ROM and Web : is it the same difference? (1997) 0.02
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    Abstract
    Discusses some obstacles to the use of electronic information. Outlines the major differences between information from online, CD-ROM and Web sources. Analyzes data from Arhus Public Library's (Denmak) business information services, 1992-96, citing electronic information media as the reason for the decrease in the number of enquiries after 1994. States that future users of electronic information will need a more professional attitude and new skills. Defines a concept of 'Web information literacy' and discusses 2 implications: knowledge about the Internet and its resources, and innovativeness as a major component in Internet user skills
  17. Sowards, S.W.: ¬A typology for ready reference Web sites in libraries (1996) 0.02
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    Abstract
    Many libraries manage Web sites intended to provide their users with online resources suitable for answering reference questions. Most of these sites can be analyzed in terms of their depth, and their organizing and searching features. Composing a typology based on these factors sheds light on the critical design decisions that influence whether users of these sites succees or fail to find information easily, rapidly and accurately. The same analysis highlights some larger design issues, both for Web sites and for information management at large
  18. Ballard, T.: Internet reference : just the good stuff her's how to offer quick access to good reference resources on the Web (1997) 0.02
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    Abstract
    Offers advice on making use of the WWW for reference work, focusing on the use of bookmark files of useful site addresses and how to find reliable content by making use of the Web filters set up by universities and other agencies to select the best sources. Also mentions printed guides to Web sites but these have the problem of rapid obsolescence
  19. Borlund, P.; Dreier, S.: ¬An investigation of the search behaviour associated with Ingwersen's three types of information needs (2014) 0.02
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    Abstract
    We report a naturalistic interactive information retrieval (IIR) study of 18 ordinary users in the age of 20-25 who carry out everyday-life information seeking (ELIS) on the Internet with respect to the three types of information needs identified by Ingwersen (1986): the verificative information need (VIN), the conscious topical information need (CIN), and the muddled topical information need (MIN). The searches took place in the private homes of the users in order to ensure as realistic searching as possible. Ingwersen (1996) associates a given search behaviour to each of the three types of information needs, which are analytically deduced, but not yet empirically tested. Thus the objective of the study is to investigate whether empirical data does, or does not, conform to the predictions derived from the three types of information needs. The main conclusion is that the analytically deduced information search behaviour characteristics by Ingwersen are positively corroborated for this group of test participants who search the Internet as part of ELIS.
  20. Makulowich, J.S.: 10 tips on managing your Internet searching (1995) 0.02
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    Abstract
    Offers 10 tips for finding information on the Internet. Define the area and level of expertise. Require end users to complete a request form defining the query. Categorize the Internat in lay terms for casual users. Establich a realistic time for retrieving results. Adopt a disciplined, systematic approach to the search. Understand the operating platform and the major tools available. Maintain a file of important services and addresses and users. Develop bookmarks and home pages. Learn shortcuts. Participate in the Internet Hunt (a monthly series of questions that allows searchers to practice and perfect search skills)

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