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Ranta, J.A.: Queens Borough Public Library's Guidelines for cataloging community information (1996)
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Gardner, T.A.; Siebert, J.A.: Consumer health informaton needs and access through existing indexes (1981)
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Poland, J.A.: Informal communication among scientists and engineers (1994)
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Mess, J.A.: Use of roleplaying in bibliographic instruction (1993)
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Natale, J.A.; Galloway, J.W.: Remote telephone use in reference service (1993)
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Franks, J.A.: Forming a reference philosophy : the role of shared values (1998)
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Polly, J.A.: Somebody knocking' : the public library at the electronic door (1993)
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Kovacs, D.K.; Schloman, B.F.; McDaniel, J.A.: ¬A model for planning and providing reference services using Internet resources (1994)
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Metz, A.: Community service : a bibliography (1996)
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Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994)
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