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Moore, A.: As I sit studying : WWW-based reference services (1998)
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Broady, J.E.: Costing of bibliographic services (1997)
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Rose, P.M.; Stoklosa, K.; Gray, S.A.: ¬A focus group approach to assessing technostress at the reference desk (1998)
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Furlong, K.; Roberts, F.D.: If you teach it, will they learn? : Information literacy and reference services in a college library (1998)
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Koopmans, N.I.: What's your question? : The need for research information from the perspective of different user groups (2002)
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Wildemuth, B.M.; Cogdill, K.; Friedman, C.P.: ¬The transition from formalized need to compromised need in the context of clinical problem solving : opportunities and possible problems for information use studies of health professionals (1999)
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Hattendorf, L.C.: ¬The art of reference collection development (1989)
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Bailey, C.W.; Gunning, K.: ¬The Intelligent Reference Information System (1990)
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- Reference quarterly. 29(1990), S.380-393
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Markey, K.: Levels of question formulation in negotiation of information need during the online presearch interview : a proposed model (1981)
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