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Healey, P.D.: Chicken Little at the reference desk : the myth of librarian liability (1995)
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Moore, A.: As I sit studying : WWW-based reference services (1998)
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Broady, J.E.: Costing of bibliographic services (1997)
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Koopmans, N.I.: What's your question? : The need for research information from the perspective of different user groups (2002)
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Metz, A.: Community service : a bibliography (1996)
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Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994)
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Grundner, T.M.: ¬The NPTN and the Cleveland Free-Net Community Computer System (1990)
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Berleant, D.; Berghel, H.: Customizing information : pt.1: getting what we need, when we need it (1994)
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Kumar, S.: From reference service to information retrieval (1992)
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Griffiths, R.: Health information (1993)
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Mendelsohn, S.: Should all librarians acquire the skills to educate and train end-users? (1996)
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Koponen, M.: Information services for business in Lapland (1993)
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Conhaim, W.W.: About FreeNets (1995)
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Humphreys, N.: Putting our heads together : reference librarians and indexers (1996)
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