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Matylonek, J.C.; Ottow, C.; Reese, T.: Organizing ready reference and administrative information with the reference desk manager (2001)
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Kenney, A.R.; McGovern, N.Y.; Martinez, I.T.; Heidig, L.J.: Google meets eBay : what academic librarians can learn from alternative information providers (2003)
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Cohen, S.; Fereira, J.; Horne, A.; Kibbee, B.; Mistlebauer, H.; Smith, A.: MyLibrary : personalized electronic services in the Cornell University Library (2000)
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Lavoie, B.; Henry, G.; Dempsey, L.: ¬A service framework for libraries (2006)
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