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International yearbook of library and information management : 2001/2002 information services in an electronic environment (2001)
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Kuhlthau, C.C.: Seeking meaning : a process approach to library and information services (2003)
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Orna, E.: Information strategy in practice (2004.)
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St. Clair, G.: Beyond degrees : professional learning for knowledge services (2003)
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Covert and overt : recollecting and connecting intelligence service and information science (2005)
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- 327.12 22
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Lipow, A.G.: ¬The virtual reference librarian's handbook (2003)
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- Date
- 22. 3.2004 14:46:50
- Footnote
- Rez. in BuB 56(2004) H.3: "Auskunfts- und Informationsdienst wird in den USA als unverzichtbare und wohl wichtigste bibliothekarische Tätigkeit betrachtet. Daher verwundert nicht, dass die Popularisierung des Internet Bibliothekare und Bibliotheken frühzeitig dazu veranlasst hat, ihre Auskunftsdienstleistungen im Web anzubieten. Dies geschah zunächst durch organisierte Auskunft per E-Mail, später per Webformular und vor allem seit 2000/2001 verstärkt per Chat. Als zusammenfassende Bezeichnung für diese Varianten wird meist der Begriff digital reference verwendet. In den USA, aber auch in Australien, Großbritannien oder Skandinavien schenkt man dem Thema Digital Reference schon seit mehreren Jahren größte Aufmerksamkeit. Die Zahl der bislang dazu publizierten Fachaufsätze lag Ende 2003 bereits weit über 600, jährlich im November findet seit 1999 die »Digital Reference Conference« statt, und mit DIG_REF sowie LiveReference existieren zwei Diskussionslisten, die sich ausschließlich mit Fragen bibliothekarischer Auskunft im Internet beschäftigen. Im vergangenen Jahr sind in den USA allein vier umfangreiche Monographien zu Digital Reference erschienen, darunter das hier zu besprechende Werk von Anne Lipow. ... Gegenwärtig deutet sich an, dass das Thema Digital Reference, Online-Auskunft oder Auskunft per Chat in deutschen Bibliotheken auf mehr Interesse stößt als in den vergangenen Jahren. Nachdem bislang vorwiegend (einige wenige) wissenschaftliche Bibliotheken ChatAuskunft anbieten, haben mehrere Öffentliche Bibliotheken, darunter die ZLB Berlin und die Stadtbücherei Frankfurt am Main, angekündigt, zukünftig auchAuskunftperChatanbieten zu wollen. Eine wichtige Rolle spielt in diesem Zusammenhang der weltweite Auskunftsverbund QuestionPoint, der von OCLC gemeinsam mit der Library of Congress betrieben wird. Sowohl denjenigen, die sich noch im Unklaren sind, als auch jenen, die entsprechende Planungen bereits beschlossen haben, kann der Band von Anne Lipow nur wärmstens empfohlen werden." (H. Rösch)
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Rowley, J.: Information marketing (2001)
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Webb, S.; Winterton, J.: Fee-based information services (2003)
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Davies, C.: Finding and knowing : the psychology of digital information use (2003)
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¬The role and impact of the Internet on library and information services (2001)
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Nicholas, D.: Assessing information needs : tools, techniques and concepts for the Internet age (2000)
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Public information campaigns and opinion research : a handbook for the student and practitioner (2002)
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Lankes, R.D.; Collins, J.W.; Kasowitz, A.S.: Digital reference service in the new millennium : planning, management, and evaluation (2000)
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Future teaching roles for academic librarians (2000)
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Kashyap, V.; Sheth, A.: Information brokering across heterogeneous digital data : a metadata-based approach (2000)
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Gurstein, M.: Community informatics : enabling communities with information and communication technologies (2000)
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Abell, A.; Oxbrow, N.: Competing with knowledge : the information professionals in the knowledge management age (2001)
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Crawford, J.: Evaluation of library and information services (2000)
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Meola, M.; Stormont, S.: Starting and operating live virtual reference service : a how-to-do-it manual for librarians (2002)
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Pugh, L.: Change management in information services (2000)
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