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  1. ¬The challenge of Internet literacy : the instruction-Web convergence (1997) 0.00 
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    Abstract
    Part 1 of a feature focusing on the application of the Internet and WWW to library user training
  2. Assessment and accountability in reference work (1992) 0.00 
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    Abstract
    This is a call for librarians to adopt performance measures and learn to work with the results so that assessment of reference services is not left to those who neither understand nor value libraries. This fascinating book explores a wealth of assessment methods that librarians can use to collect data and create standards that are valid, practical and useful in accounting for reference services. Some of the methodologies described include quantitative measures, qualitative measures, patron surveys, questionnaires, interviews, case studies, peer review, unobtrusive testing, and even updating the library's policies and procedures manual
  3. Continuing education of reference librarians (1990) 0.00 
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    Content
    Enthält die Beiträge: HIEBING, D.: Current trends in the continuing education and training of reference staff; COLLINS, M.E.: Continuing education for ARL librarians in multi-faceted public service positions; SHERBY, L.S.: Educating reference librarians: a basic course; BAUNER, R.E.: Reference ready beyond the M.L.S.; EZELL, C.: A fast track over rocky roads: continuing education for reference librarians; WESLEY, T.L.: The reference librarian's critical skill: critical thinking and professional service; PATTERSON, C.D.: Library user instruction in the curriculum: background and status update; LARSON, M.E.: Connecting to the electronic library: a paradigm shift in training reference librarians; MOSBY, A.P. u. G. HUGHES:: Continuing education for librarians: training for online searching; FRIEND, L.: Online searcher education and training: options and opportunities; STABLER, K.Y.: The dynamics of reference librarianship; JANES, P. u. E. MELTZER: Origins and attitudes: training reference librarians for a pluralistic world; GOLDEN, F.A.: The ethics of reference service for the public librarian; LAYMAN, M. u. S. VANDERCOOK: Reference training in California libraries: back to basics; LAUGHLIN, S. u. K. NISSEN: The role of multitype networks in providing continuing education for reference workers; BERKOV, E. u. B. MORGANSTERN: Getting to the core: training librarians in basic reference tools; PATRICK, R.J.: Self-directed, contract learning for the reference librarian; SPALDING, H.H.: The developing reference librarian: an administrative perspective; ALBRITTON, R.L.: Continuing professional education: a management development approach; FULTON, T.L.: Mentor meets telemachus: the role of the department head in orienting and inducting the beginning reference librarian
  4. Research in reference effectiveness : proceedings of a preconference sponsored by the Research and Statistics Committee, Management and Operation of Public Services Section, Reference and Adult Services Division, American Library Association, San Francisco, California, June 26, 1992 (1993) 0.00 
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  5. Providing customer-oriented services in academic libraries (1996) 0.00 
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    Abstract
    Presents a collection of articles focusing on aspects of the current trend throughout all aspects of service provision, both commercial and non commercial, to regard users of the services as customers and to provide customer oriented services in libraries with particular reference to academic libraries
  6. ¬The Holocaust : memories, research, reference (1998) 0.00 
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    Content
    Issue devoted to research on the Holocaust and library reference work related to the Holocaust, specifically in the USA. Attempts to include a wide breadth of scholarly material within its compass. Includes discussion of Internet resources and of attempts to obfuscate the reality of the Holocaust on the Internet
  7. ¬The knowledge economy : the nature of information in the 21st century (1993) 0.00 
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    Content
    Enthält die Beiträge: HAECKEL, S.H. u. R.L. NOLAN: The role of technology in an information age: transforming symbols into action; NOLL, R.G.: The economics of information: a user's guide; IVES, B. u. S.L. JARVENPAA: Competing with information: empowering knowledge networks with information technology; COWHEY, P.F. u. M.M. McKEOWN: The promise of a new world information order; KIESLER, S.B. u. P. HINDS: Technology, information and social behavior; McCLURE, C.R.: Network literacy in an electronic society: an educational disconnect?
  8. Essays on the library of the twenty-first century : Libraries and the future (1993) 0.00 
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    Content
    Enthält u.a. die Beiträge: RAITT, D.: The library of the future; LINE, M.B.: Libraries and information services in 25 years' time: a British perspective; NEELAMEGHAN, A.: Perspectives for information services in thrid world countries; KREMER, J.M.: Perspectives for information services and professionals in Brazil; KILGOUR, F.G.: The metamorphosis of libraries during the foreseeable future; LANCASTER, F.W.: Artificial intelligence and expert systems: how will the contribute?; SEILER, L.H. u. T.T. SURPRENANT: The virtual information center: scholars and information in the twenty-first century
  9. Patron behaviour in libraries : a handbook of positive approaches to negative situations (1996) 0.00 
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    Abstract
    15 contributors attempt to provide some solutions to the problems posed by problem library users, such as users who come to the public library in order to sleep or those who are violent and/or disruptive. Presents sound strategies for dealing with these difficulties and provides practical descriptive guidelines for identifying and effectively responding to a variety of user behaviour problems, with particular reference to the legal implications of any action taken by the librarian in dealing with these problems
  10. British librarianship and information work : 2001-2005 (2007) 0.00 
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    Abstract
    This important reference volume covers developments in aspects of British library and information work during the five year period 2001-2005. Over forty contributors, all of whom are experts in their subject, provide an overview of their field along with extensive further references which act as a starting point for further research. The book provides a comprehensive record of library and information management during the past five years and will be essential reading for all scholars, library professionals and students.
  11. Reference services planning in the 90s (1994) 0.00 
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    Content
    Enthält die Beiträge: VEANER, A.B.: Conflicts in value systems; FARIES, C.: Reference librarians in the information age: learning from the past to control the future; FORD, K.E.: Reference service in rural public libraries: issues and trends; PEASE, B. u. C. POWER: Reference services for off-campus students and faculty; ORGREN, C.F.: Cooperative reference service; SUMMERHILL, K.S.: The high cost of reference: the need to reassess services and service delivery; NOFSINGER, M.N. u. A.W. BOSCH: Roles of the head of reference: from the 1990s to the 21st century; TAYLOR, A.: Plan for service: professional and non-professional reference staff; FORCE, R.: Planning online reference services for the 90s; BOLIN, R.L.: The challange of CD-ROMs for libraries; SUMMERHILL, C.A.: The emerging national information infrastructure and reference services; POWELL, R.R. u. D. RABER: Education for reference/information service: a quantitative and qualitative analysis of basic reference courses; WEINGAND, D.E.: Competence and the new paradigm: continuing education of the reference staff; ENGELDINGER, E.A.: Improving reference: preliminary thoughts on a return to the classroom; BUNGE, C.A.: Evaluating reference services and reference personnel: questions and answers from the literature
  12. Modern library technology and reference services (1993) 0.00 
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    Content
    Enthält die Beiträge: CLINE, P.: Confessions of a reference technophile; STABLER, K.Y.: Who's on first, what's on second: patterns of reference services in academic libraries; ANDERSON,B. u. S.T. HUANG: Impact of new technology on training paraprofessional staff; McCONNELL, J.C.: Technoloy and teaching in academia; COLLINS, K.L.K. u. S.N. TAKACS: Information technology and the teaching role of the college librarian; MILLER, J.P., J.M. RHOLES u. K. WIELHORSKI: Planning reference service points: a decision making model; ROCKMAN, I.F.: Teaching about the Internet: the formal course option; JACKSON-BROWN, G.: The academic librarian's new role as information provider; CIBBARELLI, P.R., E.H. GERTEL u. M. KRATZERT: Choosing among the options for patron access databases: print, online, CD-ROM, or locally mounted; SCHLOMAN, B.F.: Managing reference services in an electronic environment; BOBP, M.E., M. KRATZERT u. D. RICHEY: The emergence of systemwide electronic access to information sources: the experience of two California State University libraries; KLEINER, J.P.: The electronic library: the hub of the future's information networks
  13. Information resources and democracy (1994) 0.00 
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    Enthält die Beiträge: LIEVROUW, L.A.: Information resources and democracy: understanding the paradox; BRAMAN, S.: The autopoietic state: communication and democratic potential in the net; DERVIN, B.: Information <-> democrary: an examination of underlying assumptions; NEWHAGEN, J.E.: Media use and political efficacy: the suburbanization of race and class; MARTINEZ, M.E.: Access to informazion technologies among school-age children: implications for a democratic society; ROGERS, E.M., L. COLLINS-JARVIS u. J. SCHMITZ: The PEN project in Santa Monica: interactive communication, equality, and political action; SUN, S.-L. u. G.A. BARNETT: The international telephone network and democratization
  14. Library resources on the Internet : strategies for selection and use (1992) 0.00 
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    Abstract
    A project of Direct Patron Access to Computer-based Reference Systems Committee, Machine-assisted Reference Section, Reference and Adult Services Division, American Library Association.
  15. Teaching and assessing information skills in the twenty-first century (2002) 0.00 
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    Abstract
    Information literacy can be defined in terms of information skills needed by all citizens to be successful in the information environment of the twenty-first century. Information literacy standards indicating levels of proficiency for K-12 students, published by the American Association of School Librarians and the Association for Educational Communications and Technology, have been available and in use since 1989. Education departments in many states have mandated the inclusion of information skills teaching throughout the K-12 curricula. Outcome measurements for information skills developed by the Association of College and Research Libraries in 2000 (http://www.ala.org/acrl/ilstandardlo.html) can be addressed in terms of what type of information skills students in higher education need to acquire to become successful students, professionals and researchers and ultimately productive workers in the society of the twenty-first century. Integrating information literacy instruction throughout the curricula in the K-12 school environment as well as throughout higher education needs to become a major goal for librarians, faculty, and teachers. Methodology to accomplish this and related case studies describing actual learning environments in which information skills are taught are described in this issue. The need for information literacy instruction is a global issue and included in this publication are examples from the United States as well as China, the Netherlands, and South Africa.
    Content
    Enthält die Beiträge: Integrating Information Literacy into the Virtual University: A Course Model (Lori E. Buchanan, DeAnne L. Luck, and Ted C. Jones) - Institutionalizing Information Literacy in Tertiary Education: Lessons Learned from South African Programs (Karin de Jager and Mary Nassimbeni) - Strengthening Connections Between Information Literacy, General Education, and Assessment Efforts (Ilene F. Rockman) - Aspects of Dealing with Digital Information: 'Mature' Novices on the Internet (Jacqueline de Ruiter) - Information Literacy in Chinese Higher Education (Ping Sun) - Information Literacy Accreditation Mandates: What They Mean for Faculty and Librarians (Gary B. Thompson) - Information Literacy 1973-2002: A Selected Literature Review (Hannelore B. Rader)
  16. Reference services in the humanities (1994) 0.00 
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    Enthält die Beiträge: HUJSAK, M.D.: Craft information sources; LAYNE, S.S.: Artists, arthistorians, and visual art information; MEHR, L.H. u. S. ARCHER: Stand and deliver: providing research and reference assistance at the Margaret Herrick Library of the Academy of Motion Picture Arts and Sciences; GOTTLIEB, J.: Reference service for performing musicians: understanding and meeting their needs; STEBELMAN, S.: Vocabulay control and the humanities: a case study of the MLA International Bibliography; ROBERTS, K.: Reference referral: public library humanities questions in California's reference network; KING, J.B.: History research into the 21st century; YOUNG, M.L. u. D.L. DOOLITTLE: The halt of stereotyping: when does the American Indian enter the mainstream?; BUCK, R.M.: For suppression and fear - 'See librarian': censorship of the arts and humanities in libraries; CASE, B. u. Y. Xu: Access to special collections in the humanities: who's guarding the gates and whys?; PLUM, T. u. T.N. SMALLEY: Research as repatriation; KAHN, D.: Performing by the book: library resources for theatre artists; BURNETTE, M., C.M. GILLIS u. M. COCHRAN: The humanist and the library: promoting new scholarship through collaborative interaction between humanists and librarians; WILLARD, L.C.: The library yet to come; JOHNSON, W.G.: The need for a value-based reference policy: John Rawls at the reference desk
  17. Reference services for the unserved (1996) 0.00 
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    Content
    Enthält die Beiträge: HECKER, T.E.: Patrons with disabilities or problem patrons: which model should librarians apply to people with mental illness?; LENN, K.: Library services to disabled students: outreach and education; DEWDNEY, P., R.M. HARRIS u. C. LOCKERBY: Meeting the information needs of battered women: responsibilities and roles for library and information science; BARSH, A.L. u. M. JACKSON: Information needs of special populations: serving people with mental illness using Computer Aided Instruction in a multimedia library for outpatients; KARP;, R.S. u. P.L. HORNE: Library services to traditionally underserved groups: an annotated bibliography
  18. Online information services in the social sciences : from practice to need, from need to service (2004) 0.00 
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    Abstract
    Information professionals are increasingly responsible not only for running traditional information and library services but also for providing an online presence for their organisation. This book shows how best practice in delivering online information services should be based an actual user needs and behaviour. A series of case studies provide real life examples of how social science information is being used in the community. The book then draws an these case studies to outline the main issues facing service providers: such as usability, meta-data and management. The book concludes with a look to the future and how both technological and organisational changes will shape online information services.
    Content
    Key features - Case studies show how - in practical terms - information science issues relate to users' behaviour - The book is written by experts in the field, with each chapter drawing an both case studies and extensive experience in the field - The book can be used as a detailed reference or an overview The Authors The contributors to the book are based at the Institute for Learning and Research Technology, University of Bristol, UK and are responsible for developing and running national online services. The book is edited by Dr Jacobs, an experienced information professional who has worked both in traditional libraries and an national projects and online services. Readership The book is aimed at anyone providing an online service to Chose using social science information, including information officers, librarians and knowledge managers, together with related IT managers and students of LIS at undergraduate and postgraduate level. Contents Section 1 - case studies, describing how information is used in the health, government, academic, trades union, media and other sectors, with particular attention to online information practices. Section 2 - drawing the lessons from the case studies. Section 3 - the major issues facing service providers, including selection, metadata, usability, accessibility, management, and building user skills. Section 4 - the future, covering both technological developments such as the semantic web and portals, and organisational issues such as the changing role of the information professional.
  19. British librarianship and information work : 1986-1990 (1993) 0.00 
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    Abstract
    "British Librarianship and Information Work 1986-1990" continues a series which has run for more than 60 years. It began, in 1928 as the annual "Year's Work in Librarianship", changed from 1951 to "Five Years' Work in Librarianship" and, with the volume for 1966-1970, took on its present title. The series has established itself as an important record of professional activity and thought, through its comprehensive reviews of most aspects of information and library work. It is valuable to those who wish to keep up to date professionally, noting current developments and trends. It will be equally useful for those researchers and students who in the future need to look back historically on the events and achivements of each quinquennium. This issue follows closely the contents and style of its immediate predecessor "British librarianship and information Work 1981-1985", being in two volumes, one covering general libraries and the library information profession, and the other being concerned with special libraries, materials and processes. All the topics in the previous volume are included, except for the chapter on Buildings and Equipment, the contents of which have been incorporated into other chapters. All the contributors were asked to describe the last five years' major events and publications in their fields, and, generally, to limit their contributions to about 7,500 words, with no restriction on the number of bibliographical references. All authors were requested to tackle their subjects thoroughly while conforming to their own personal and individual styles. No attempt has been made to impose an overall editorial style, or to avoid the duplication which results from writers covering specific, but inevitably overlapping, areas of interest. Cross references have not been inserted in the text from chapter to chapter, where duplication occurs, but a detailed subject index provides for readers wishing to approach the review with an interest in any specific area or topic. A separate list of acronyms and abbreviations appears in each volume, representing all such entries identified in both volumes.
  20. Theories of information behavior (2005) 0.00 
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    Content
    Inhalt: An Introduction to Metatheories, Theories, and Models (Marcia J. Bates) - What Methodology Does to Theory: Sense-Making Methodology as Exemplar (Brenda Dervin) Evolution in Information Behavior Modeling Wilson's Model (T.D. Wilson) - Affective Load (Diane Nahl) - Anomalous State of Knowledge (Nicholas J. Belkin) - Archival Intelligence (Elizabeth Yakel) - Bandura's Social Cognition (Makiko Miwa) - Berrypicking (Marcia J. Bates) - Big6 Skills for Information Literacy (Carrie A. Lowe and Michael B. Eisenberg) - Chang's Browsing (Chan-Ju L. Chang) - Chatman's Information Poverty (Julie Hersberger) - Chatman's Life in the Round (Crystal Fulton) - Cognitive Authority (Soo Young Rieh) - Cognitive Work Analysis (Raya Fidel and Annelise Mark Pejtersen) - Collective Action Dilemma (Marc Smith and Howard T. Weiser) - Communicative Action (Gerald Benoît) - Communities of Practice (Elisabeth Davies) - Cultural Models of Hall and Hofstede (Anita Komlodi) - Dervin's Sense-Making (Tonyia J. Tidline) - Diffusion Theory (Darian Lajoie-Paquette) - The Domain Analytic Approach to Scholars' Information Practices (Sanna Talja) - Ecological Theory of Human Information Behavior (Kirsty Williamson) - Elicitation as Micro-Level Information Seeking (Mei-Mei Wu) - Ellis's Model of InformationSeeking Behavior (David Ellis) - Everyday Life Information Seeking (Reijo Savolainen) - Face Threat (Lorri Mon) - Flow Theory (Charles Naumer) - General Model of the Information Seeking of Professionals (Gloria J. Leckie) - The Imposed Query (Melissa Gross) - Information Acquiringand-Sharing (Kevin Rioux) - Information Activities in Work Tasks (Katriina Byström) - Information Encountering (Sanda Erdelez) - Information Grounds (Karen E. Fisher) - Information Horizons (Diane H. Sonnenwald) - Information Intents (Ross J. Todd) - Information Interchange (Rita Marcella and Graeme Baxter) - Institutional Ethnography (Roz Stooke) - Integrative Framework for Information Seeking and Interactive Information Retrieval (Peter Ingwersen) - Interpretative Repertoires (Pamela J. McKenzie) - Krikelas's Model of Information Seeking (Jean Henefer and Crystal Fulton) - Kuhlthau's Information Search Process (Carol Collier Kuhlthau) - Library Anxiety (Patricia Katopol) - Monitoring and Blunting (Lynda M. Baker) - Motivational Factors for Interface Design (Carolyn Watters and Jack Duffy) - Network Gatekeeping (Karine Barzilai-Nahon) - Nonlinear Information Seeking (Allen Foster) - Optimal Foraging (JoAnn Jacoby) - Organizational Sense Making and Information Use (Anu Maclntosh-Murray) - The PAIN Hypothesis (Harry Bruce) -
    Perspectives on the Tasks in which Information Behaviors Are Embedded (Barbara M. Wildemuth and Anthony Hughes) - Phenomenography (Louise Limberg) - Practice of Everyday Life (Paulette Rothbauer) - Principle of Least Effort (Donald O. Case) - Professions and Occupational Identities (Olof Sundin and Jenny Hedman) - Radical Change (Eliza T. Dresang) - Reader Response Theory (Catherine Sheldrick Ross) - Rounding and Dissonant Grounds (Paul Solomon) - Serious Leisure (Jenna Hartel) - Small-World Network Exploration (Lennart Björneborn) - Nan Lin's Theory of Social Capital (Catherine A. Johnson) - The Social Constructionist Viewpoint on Information Practices (Kimmo Tuominen, Sanna Talja, and Reijo Savolainen) - Social Positioning (Lisa M. Given) - The Socio-Cognitive Theory of Users Situated in Specific Contexts and Domains (Birger Hjoerland) - Strength of Weak Ties (Christopher M. Dixon) - Symbolic Violence (Steven Joyce) - Taylor's Information Use Environments (Ruth A. Palmquist) - Taylor's Question-Negotiation (Phillip M. Edwards) - Transtheoretical Model of the Health Behavior Change (C. Nadine Wathen and Roma M. Harris) - Value Sensitive Design (Batya Friedman and Nathan G. Freier) - Vygotsky's Zone of Proximal Development (Lynne (E. E) McKechnie) - Web Information Behaviors of Organizational Workers (Brian Detlor) - Willingness to Return (Tammara Combs Turner and Joan C. Durrance) - Women's Ways of Knowing (Heidi Julien) - Work Task Information-Seeking and Retrieval Processes (Preben Hansen) - World Wide Web Information Seeking (Don Turnbull)
    Footnote
    Rez. in: Mitt. VÖB 59(2006) H.3, S.90-93 (O. Oberhauser): "What a marvellous book! [dies vorwegnehmend als Quintessenz der folgenden Rezension und auch für den englischsprachigen Verlag gedacht]. Den drei Herausgeberinnen, die an den Universitäten von Washington (Seattle, WA), Missouri (Columbia, MO) und Western Ontario (London, Kanada) lehren, ist das seltene Kunststück geglückt, einen Band zu erstellen, der nicht nur als mustergültige Einführung in die Thematik human information behaviour zu dienen vermag, sondern gleichzeitig auch als Nachschlagewerk zu den vielfältigen theoretischen Ansätzen innerhalb dieser bedeutenden Teildisziplin der Informationswissenschaft herangezogen werden kann. Wie sie selbst in der Danksagung feststellen, ist das Buch "a collaborative work of the information behavior community" (S. xvii), wobei die editorische Leistung vor allem darin lag, 85 Beitragende aus zehn Ländern zu koordinieren bzw. zur Abfassung von 72 Artikeln von jeweils ähnlicher Länge (bzw. Knappheit und Kürze), Gestaltung und Lesbarkeit zu veranlassen. Unter diesen 85 Beitragenden ist im übrigen alles versammelt, was in dieser Teildisziplin Rang und Namen hat, mit Ausnahme der leider bereits verstorbenen Soziologin Elfreda A. Chatman, einer der einflussreichsten Theoretikerinnen im Bereich des Informationsverhaltens, deren Andenken das Buch auch gewidmet ist.
    Weitere Rez. in: JASIST 58(2007) no.2, S.303 (D.E. Agosto): "Due to the brevity of the entries, they serve more as introductions to a wide array of theories than as deep explorations of a select few. The individual entries are not as deep as those in more traditional reference volumes, such as The Encyclopedia of Library and Information Science (Drake, 2003) or The Annual Review of Information Science and Technology (ARIST) (Cronin, 2005), but the overall coverage is much broader. This volume is probably most useful to doctoral students who are looking for theoretical frameworks for nascent research projects or to more veteran researchers interested in an introductory overview of information behavior research, as those already familiar with this subfield also will probably already be familiar with most of the theories presented here. Since different authors have penned each of the various entries, the writing styles vary somewhat, but on the whole, this is a readable, pithy volume that does an excellent job of encapsulating this important area of information research."

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  • m 10
  • i 1

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