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Armour, J.; Cisler, S.: Community networks on the Internet (1994)
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- Library journal. 119(1994) no.11, S.22-24
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Tenopir, C.: Reference services from RLG (1995)
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Tenopir, C.: Integrating electronic reference (1995)
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Gill, H.S.; Yates-Mercer, P.: ¬The dissemination of information by local authorities on the World Wide Web (1998)
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¬The future of information services (1995)
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Kelly, J.; Robbins, K.: Changing roles for reference librarian (1996)
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- Journal of library administration. 22(1996) nos.2/3, S.111-121
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Bates, M.J.: Learning about the information seeking of interdisciplinary scholars and students (1996)
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Stalker, J.C.; Murfin, M.E.: Quality reference service : a preliminray case study (1996)
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- Journal of academic librarianship. 22(1996) no.6, S.423-429
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Thomas, N.R.: Planning and developing cross-platform interactive multimedia library instruction (1997)
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Schaefer, M.T.: Internet information retrieval for libraries : four keys & sites that use them (1998)
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Moore, A.: As I sit studying : WWW-based reference services (1998)
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KnowledgeCite announces KnowledgeCite Library (1998)
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Peterson, I.C.: Effective question negotiation in the reference interview (1997)
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- Current studies in librarianship. 21(1997) nos.1/2, S.22-34
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Julien, H.: Bibliographic instruction trends in Canadian academic libraries (1997)
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- Canadian journal of information and library science. 22(1997) no.2, S.1-15
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Yu, L.: Geographic information systems in library reference services : development and challenge (1998)
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Hoskisson, T.: Making the right assumptions : know your user and improve the reference interview (1998)
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Singh, S.: Ranganathan and reference services (1992)
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Siddiqui, M.A.; Mirza, M.I.: Impact of CD-ROM searching on reference and information services in a university library (1994)
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Staley, L.: E-mail reference : experiences at City University (1998)
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Helfer, D.: Rethinking reference and research (1998)
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