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Tenopir, C.; Ennis, L.: ¬The digital reference work of academic libraries (1998)
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Jacobsen, T.E.: 'All I need is in the computer' : reference and bibliographic instruction in the age of CD-ROMs (1992)
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Horning, K.T.: How can I help you? : the joys and challenges of reference work with children (1994)
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Wormell, I.: Success factors for fee-based information services (1996)
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Library resources on the Internet : strategies for selection and use (1992)
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Broady, J.E.: Costing of bibliographic services (1997)
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- 9. 2.1997 18:44:22
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Thomas, J.; Sottong, S.P.: Automating your ready-reference file (1994)
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Armour, J.; Cisler, S.: Community networks on the Internet (1994)
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- Library journal. 119(1994) no.11, S.22-24
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Tenopir, C.: Reference services from RLG (1995)
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- 25.11.1995 19:22:01
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Tenopir, C.: Integrating electronic reference (1995)
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Gill, H.S.; Yates-Mercer, P.: ¬The dissemination of information by local authorities on the World Wide Web (1998)
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¬The future of information services (1995)
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- 1.12.1995 19:55:22
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Kelly, J.; Robbins, K.: Changing roles for reference librarian (1996)
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- Journal of library administration. 22(1996) nos.2/3, S.111-121
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Bates, M.J.: Learning about the information seeking of interdisciplinary scholars and students (1996)
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Stalker, J.C.; Murfin, M.E.: Quality reference service : a preliminray case study (1996)
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- Journal of academic librarianship. 22(1996) no.6, S.423-429
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Thomas, N.R.: Planning and developing cross-platform interactive multimedia library instruction (1997)
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- 27.11.1995 17:07:22
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Schaefer, M.T.: Internet information retrieval for libraries : four keys & sites that use them (1998)
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KnowledgeCite announces KnowledgeCite Library (1998)
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Peterson, I.C.: Effective question negotiation in the reference interview (1997)
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- Current studies in librarianship. 21(1997) nos.1/2, S.22-34
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Julien, H.: Bibliographic instruction trends in Canadian academic libraries (1997)
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- Canadian journal of information and library science. 22(1997) no.2, S.1-15