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Moore, A.: As I sit studying : WWW-based reference services (1998)
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- Internet reference services quarterly. 3(1998) no.1, S.29-36
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Broady, J.E.: Costing of bibliographic services (1997)
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Distinguished classics of reference publishing (1992)
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Brellochs, A.: Aspekte zukünftiger Informationsvermittlung vor dem Hintergrund sich ändernder Rahmenbedingungen (1995)
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- Zukunft durch Information: Deutscher Dokumentartag 1993, Fachhochschule Potsdam, 26.-28.9.1993. Hrsg.: W. Neubauer
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Jordan, J.; Brintle, L.: Coalition for communication : developing a public communication system (1993)
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- Computers in libraries. 13(1993) no.2, S.29-32
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Lowenthal, R.A.: Preliminary indications of the relationship between reference morale and performance (1990)
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- Reference quarterly. 29(1990), S.380-393
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Metz, A.: Community service : a bibliography (1996)
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Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994)
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Glastonbury, B.; Lamendola, W.: ¬The integrity of intelligence : a bill of rights for the information age (1993)
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Manley, W.; Lee, R.: ¬The truth about reference librarians (1996)
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Grundner, T.M.: ¬The NPTN and the Cleveland Free-Net Community Computer System (1990)
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Basch, R.: Electronic information delivery : ensuring quality and value (1995)
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Berleant, D.; Berghel, H.: Customizing information : pt.1: getting what we need, when we need it (1994)
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Curzon, S.C.: Managing the interview (1995)
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- Rez. in: Journal of academic librarianship 22(1996) no.6, S.471 (N. Corral)
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Kumar, S.: From reference service to information retrieval (1992)
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Griffiths, R.: Health information (1993)
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Crawford, J.: Evaluation of library and information services (1996)
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Layne, S.S.: Artists, art historians, and visual art information (1994)
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- Reference librarian. 1994, no.47, S.22-36
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Bryson, J.: Managing information services : an integrated approach (1997)
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Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1997)
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