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Günther, S.: Aufbruch in den virtuellen Raum : Anleitung zum Aufbau eines Web Contact Centers (2005)
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Hemmig, W.S.: ¬The information-seeking behavior of visual artists : a literature review (2008)
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Lee, C.P.; Trace, C.B.: ¬The role of information in a community of hobbyist collectors (2009)
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Friman, J.; Kangaspunta, J.; Leppäniemi, S.; Rasi, P.; Virrankoski, A.: Query performance analyser : a tool for teaching information retrieval skills through an educational game (2005)
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Orna, E.: Information strategy in practice (2004.)
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St. Clair, G.: Beyond degrees : professional learning for knowledge services (2003)
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Covert and overt : recollecting and connecting intelligence service and information science (2005)
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Lipow, A.G.: ¬The virtual reference librarian's handbook (2003)
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