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Cole, C.; Behesthi, J.; Large, A.; Lamoureux, I.; Abuhimed, D.; AlGhamdi, M.: Seeking information for a middle school history project : the concept of implicit knowledge in the students' transition from Kuhlthau's Stage 3 to Stage 4 (2013)
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Swope, M.J.; Katzer, J.: Why don't they ask questions? (1972)
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Rice, J.: ¬The golden age of reference service : is it really over? (1986)
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Woods, L.B.; Walker, J.: Automation of community and referral services (1989)
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Rettig, J.: ¬The crisis in academic reference work (1986)
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Bourne, C.P.; Robinson, J.: Education and training for computer based reference services : review of training efforts to date (1980)
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Riechel, R.: Public library services to business (1994)
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- Footnote
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Libraries and information service today : the yearly chronicle (1991)
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- Editor
- Lester, J.
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Library bibliographic networks in Europe : a LIBER directory (1992)
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- Footnote
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Designing information : new roles for librarians (1993)
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- Footnote
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Sapiie, J.; Hopkins, A.: Developing an Internet reference guide (1998)
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Rosen, J.; Dickstein, R.; Greenfield, L.: Using the World Wide Web at the reference desk (1998)
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