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  • × theme_ss:"Informationsdienstleistungen"
  1. Corrall, S.: Strategic management of information services : a planning handbook (2000) 0.14 
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    Abstract
    An in-depth analysis of strategic management concepts and techniques and how they can be usefully applied to the planning and delivery of information services. Offers practical guidance on the strategy process from appraisal and assessment through to implementation and improvement. Examines the environment in which planning takes place, and financial management issues.Annotated references to management and information service literature.Includes further reading and index. Sheila Corrall is the University Librarian at the University of Reading. She has worked as an information specialist, manager and consultant in public, and national academic libraries. At the British Library, her roles included policy and planning support to top management and responsibility for a portfolio of revenue-earning services in science, technology, patents and business information.
    RSWK
    Bibliotheksorganisation / Strategisches Management (HBZ)
    Subject
    Bibliotheksorganisation / Strategisches Management (HBZ)
    Theme
    Information Resources Management
  2. International yearbook of library and information management : 2001/2002 information services in an electronic environment (2001) 0.04 
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    Date
    25. 3.2003 13:22:23
  3. Pugh, L.: Change management in information services (2000) 0.03 
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    Abstract
    Managing change in information services presents an overview of change management and organizational theories. It explores the strategies normally associated with them, and presents real solutions to real problems for services spanning the academic, public and commercial sectors
    Date
    9. 3.1997 20:48:29
  4. Tague-Sutcliffe, J.: Measuring information : an information services perspective (1995) 0.03 
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    Footnote
    Rez. in: Information processing and management. 32(1996) no.3, S.389-391 (P.B. Kantor); Journal of academic librarianship 22(1996) no.2, S.147 (T.A. Brooks); Medical reference services quarterly 15(1996) no.2, S.109-110 (C. Gluck); JASIS 47(1996) no.10, S.794-795 (R. Losee)
  5. ¬The reference assessment manual (1995) 0.03 
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    Editor
    Evaluation of Reference and Adult Services Committee Management and Operation of Public Services Section, Reference and Adult Services Division
    Footnote
    Rez. in: College and research libraries. 57(1996) no.3, S.307-308 (M. Crist); Journal of academic librarianship 22(1996) no.4, S.314 (D. Ettinger)
  6. Swah, G.; Marsland, G.: Current trends in the use of the public library information centre (1994) 0.02 
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    Abstract
    Asserts that UK public libraries are now busier than ever and are facing higher public expectations of the services on offer. Explores some of the possible reasons for this. Government initiatives including the Citizen's Charter, as well as fundamental changes in all areas of the education systems, are highlighted as being major contributions to the changes in usage. The introduction of the National Curriculum, the impact of open learning courses and reduced personal and instituional spending power within academic libraries have prompted both teachers and students to turn in increasing numbers to the public reference library. Discusses some of the implications for the management of theses services and outlines some possible strategies for the future
    Source
    Library management. 15(1994) no.6, S.20-22
  7. Corrall, S.: Strategic planning for library and information services (1994) 0.02 
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    COMPASS
    Information services / Management
    Libraries / Management
    Subject
    Information services / Management
    Libraries / Management
  8. Corrall, S.: Handbook of strategic planning for library and information services (1995) 0.02 
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    COMPASS
    Information services / Management
    Libraries / Management
    Subject
    Information services / Management
    Libraries / Management
  9. James, G.R.: Reference: analysis, management and training (1982) 0.02 
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  10. Smet, E. de: Evaluation of a computerised community information system through transaction analysis and user survey (1995) 0.02 
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    Abstract
    Reports on the results of a transaction analysis and user survey, evaluating a pilot system for computerized community information in a public library, based on the GDIS system (Gemeenschaps Informatie Documentair System). The non hierarchical and global approach to the integrated database proved to be useful for novice users. Out of many parameters only frequency of use correlates with retrieval success. The online questionnaire proved to be worthwhile although restricted in scope. The logbook transaction analysis yielded a rich amount of useful management information for the systems managers. The user survey yielded a rich set of data on which to perform statistical analyses according to social science practice, from which some interesting relations could be detected
    Date
    23.10.1995 19:22:11
  11. Johnson, P.: Selecting electronic resources : developing a local decision-making matrix (1996) 0.02 
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    Abstract
    Selecting electronic resources requires both a policy statement to guide collection development and management and procedures to manage the process of selecting and handling these resources. Both policy and procedures must be crafted in response to local priorities, resources, limitations, and organizational structure. This paper examines issues that should be addressed when developing local procedures. Particular emphasis is given to preparing a mechanism to guide selection. One possible model - a decision-making matrix to guide selection between various media and modes of information delivery - is explored.
    Series
    Cataloging and classification quarterly; vol.22, nos.3/4
  12. Orna, E.: Information strategy in practice (2004.) 0.02 
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    Date
    9. 3.1997 20:48:29
    30. 6.2005 20:52:22
    Footnote
    Rez. in: B.I.T. online 8(2005) H.2, S.203 (J. Plieningr): "Auf der Vorderseite des Umschlags des Paperbacks prangt eine Grafik von der Art, wie man sie im Inhalt des Buches häufig finden kann: Ein runder Kreis, Pfeile nach innen und außen deuten die In- und Outputs an, innen konzentrische Kreise. Ganz außen ist die Organisation zu finden, eins weiter drinnen die Business strategy und den Kern bildet die information strategy. Das strategische Management der Information stellt also in der Vorstellung der Autorin den Kern einer Firma oder Organisation dar. Das Werk soll die Anleitung zu einer solchen Strategie geben. Allerdings handelt es sich im Grunde bei diesem Buch um bekannte Inhalte, da es sich um die nahezu unveränderte, und auch in den Bibliographien der einzelnen Kapitel nicht aktualisierte zweite Auflage von Practical information policies aus dem Jahre 1999 handelt. Aus diesem "Klassiker" wurden die detaillierten Fallstudien entfernt und hier durch eine neue Einleitung und zwei abschließende Kapitel ergänzt. Die Autorin weist denn auch in der Einleitung darauf hin, dass dieses Buch als Studienausgabe des Werkes von 1999 anzusehen ist. Die Literaturangaben der übernommenen Artikel wurden nicht aktualisiert, jene der neu hinzugefügten Kapitel endet bei 2002. Beim Lesen entfaltet das Werk seinen ganzen Charme angelsächsischer Kompetenz, praktische Inhalte theoretisch angeleitet und doch mit immensem Praxisbezug durchzuarbeiten und auszubreiten. Der Inhalt ist häufig durch Aufzählungen und Auflistungen ergänzt, wobei als Kritikpunkt anzumerken -ist, dass die Aufzählungspunkte im Unterschied zu der Vorauflage nicht jeweils auf einer neuen Zeile stehen, sondern in den Zeilenfluss eingearbeitet wurden um Platz zu sparen. Dies geht auf Kosten der Obersichtlichkeit, was einem Werk, das laut Verlagstexten auch für Lehr- und Studierzwecke eingesetzt werden soll, schlecht ansteht.
  13. Abell, A.; Oxbrow, N.: Competing with knowledge : the information professionals in the knowledge management age (2001) 0.02 
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    Theme
    Information Resources Management
  14. Taylor, R.S.: Question negotiation and information seeking in libraries (1968) 0.02 
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    Footnote
    Vgl. auch in: Reference and information services: a reader. Ed.: B. Katz and A. Tarr. New York: Scarecrow Press 1978. Vgl. auch den Artikel zur Rezeption und Wirkung: Chang, Y.-W.: The influence of Taylor's paper, Question-Negotiation and Information-Seeking in Libraries. In: Information processing and management. 49(2013) no.5, S.983-994.
    Source
    College and research libraries. 29(1968) no.3, S.178-194
  15. Kent, E.L.: ¬The search interview (1984) 0.02 
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    Source
    Online searching: the basics, settings & management. Ed.: J.H. Lee
  16. Maxted, L.R.: ¬The interview process in online searching (1983) 0.02 
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    Source
    Online searching technique and management. Ed.: J.J. Maloney
  17. Reference services : administration and management (1982) 0.02 
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  18. Williams, L.B.: Subject knowledge for subject specialists : what the novice bibliographer needs to know (1991) 0.02 
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    Collection management. 14(1991) nos.3/4, S.31-47
  19. Finance, budget, and management for reference services (1989) 0.02 
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  20. Information services policy manual : an outline (1994) 0.01 
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    Abstract
    Outlines the document: 'Information services policy manual'; produced by the American Library Association, Reference and Adult Services Division, Management and Operation of Public Services Section, Management of Reference Services Committee. The document is designed to provide a framework and guide to develop a manual addressing the organizational structure, services and service philosophy, staff and collections of reference services

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