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  • × language_ss:"e"
  • × theme_ss:"Informationsmittel"
  • × theme_ss:"Internet"
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  1. Lipow, A.G.: ¬The virtual reference librarian's handbook (2003) 0.01 
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    Date
    22. 3.2004 14:46:50
    Footnote
    Rez. in: B.I.T. online 6(2003) H.3, S.298-299 (J. Plieninger): "Wer im vorigen Heft von B.I.T.online den Fachbeitrag von Hermann Rösch über Bibliothekarische Auskunft im Web gelesen und sich daraufhin überlegt, einen solchen Dienst einzuführen, für den wäre dieses Buch das geeignete Mittel, sich für die Einführung einer Online-Auskunft fit zu machen. Die Autorin ist in der amerikanischen Internet Librarian- und Reference Librarian-Szene wohlbekannt: 1993 verfasste sie mit zwei Mitautoren Crossing the Internet Treshold, ein Tutorial für die Nutzung des Netzes, welches für die Profession eine Hilfestellung für die breite Nutzung des Internets bot. Das hier besprochene Buch könnte eine ähnliche Funktion für die Einführung der Virtual Reference bekommen: Es bietet einen Selbstlernkurs, welcher anschaulich die Grundlagen und die Grundhaltung bei der Implementation eines solchen Dienstes vermittelt. Was ist alles in diesem Kurs enthalten? Der erste Teil des Buches behandelt den Entscheidungsprozess, einen Online-Auskunftsdienst einzuführen: Es werden Vor- und Nachteile diskutiert, die Bedürfnisse der Benutzer untersucht ("There will always be a need for a human consultant to satisfy the needs of the information seeker.") und die Grundlagen der Entscheidungsfindung für eine geeignete Software behandelt. Der zweite Teil handelt dann von den Fragen der "Einrichtung" des virtuellen Auskunftsplatzes. Hier gibt es z.B. eine Schulung in den besonderen Kommunikationsformen, welche beim Chat zu beachten sind, eine Einbettung des neuen Dienstes in das Leitbild, die Geschäftsordnung bzw. Arbeitsorganisation der Bibliothek ("library policies") und zuletzt die komfortable Ausstattung des Auskunftsplatzes für Benutzer und Beschäftigte bis hin zu Fragen der Evaluation und Qualitätssicherung. Der dritte Teil behandelt die Aufgabe, einen Dienst zu implementieren, der sich selbst trägt, indem man ein Marketing für den neuen Dienst einrichtet, das ihn auf herkömmlichen und neuen Wegen promotet und ihn benutzerfreundlich ausgestaltet.
    Im umfangreichen Anhang (44 S.) sind Checklisten, Übungen und Schulungsunterlagen vor allem zur richtigen Kommunikation mit den Benutzern zu finden. Am Schluss des Buches befindet sich noch ein Stichwortverzeichnis. Beigelegt ist eine CD-ROM mit allen im Buch aufgeführten Übungen und Links, so dass man auch am Bildschirm darauf zurückgreifen bzw. sie ausdrucken kann. Hervorzuheben ist, dass das Buch als Arbeitsbuch ausgestattet ist, es gibt viel Raum für Notizen, es werden viele anschauliche Beispiele gegeben und zu jedem Kapitel werden mehrere Übungsaufgaben gestellt. Es ist ein typisches amerikanisches Einführungsbuch, das in beneidenswert anschaulicher und konsequent praktisch orientierter Art die Leserin/den Leser in ein neues Arbeitsfeld einführt, so dass man nach der Lektüre wirklich den Eindruck hat, in Stand gesetzt zu sein, einen solchen Service in professioneller Art und Weise aufbauen zu können. Vielleicht sollte noch hervorgehoben werden, dass die Autorin es verstanden hat, den Inhalt so zu gestalten, dass er ein längeres Haltbarkeitsdatum bietet: Obwohl alle grundsätzlichen Dinge abgehandelt werden, wie z.B. die Entscheidungsgrundlagen für eine Software, wird doch nie eine konkrete Software behandelt. Solche Angaben würden schnell veralten im Gegensatz zu den Kriterien, die Software beurteilen zu können. Die Autorin bemüht sich auch, Internet-Quellen aufzuführen und zu besprechen, wo man sich in diesen Fragen up to date halten kann. Ein Buch, das in die Hände all jener gehört, für welche die Einführung einer Online-Auskunft in Frage kommt. Hermann Rösch führte in seinem Artikel zum Schluss lediglich einige Universitätsbibliotheken an, welche bereits eine Online-Auskunft eingeführt haben. Werden die öffentlichen Bibliotheken einen solchen Dienst nur in kooperativer Art und Weise über die Deutsche Internetbibliothek anbieten? Hoffentlich nicht, da die Einrichtung eines Virtual Reference Desk eine hervorragende Gelegenheit darstellt, das Image der Bibliothek als Informationsvermittlungsstelle nachhaltig zu stärken und jenen Benutzern einen Zugang zur Information zu ermöglichen, welche nicht in die Bibliothek kommen. Jedenfalls gibt dieses Buch die Grundlage, das Für und Wider eines solchen Dienstes abzuwägen und im Falle einer Einrichtung auch die Schulung der betroffenen Auskunftsbibliothekarinnen/-bibliothekare auf eine solide Basis zu stellen."
    Pages
    XIII, 199 S. + CD-ROM
  2. Chowdhury, G.G.: Information sources and searching on the World Wide Web (2001) 0.00 
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    Editor
    Chowdhury, S.
    Footnote
    Rez. in: Online Information Review 26(2002) no.3, S.221 (Keary, M.); Library review 51(2002) nos.5/6, S.312-313 (R. O'Beirne)
    Pages
    192 S
  3. Gale guide to Internet databases (1995) 0.00 
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    Footnote
    Rez. in: IfB 3(1995) H.4, S.745-746 (K. Schreiber)
    Pages
    XLI, 478 S
  4. Welsh, S.; Anagnostelis, B.; Cooke, A.: Finding and using health and medical information on the Internet (2000) 0.00 
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    Pages
    320 S
  5. Newby, G.: Directory of directories on the Internet : a guide to information sources (1994) 0.00 
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    Footnote
    1st ed. 1993 // Rez. in: IfB 3(1995) H.3, S.492-493 (C. Dietz)
    Pages
    XVII,153 S
  6. Hernon, P.; Shuler, J.A.; Dugan, R.E.: U.S. Government on the Web : getting the information you need (1999) 0.00 
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    Footnote
    Rez. in: JASIS 51(2000) no.10, S.963-964 (M. Steckel)
    Pages
    349 S
  7. Hahn, H.: Harley Hahn's Internet & Web Yellow pages 1997 edition (1996) 0.00 
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    Footnote
    Rez. in: Online 21(1997) no.3, S.106 (J. Alita)
    Pages
    952 S
  8. Pedley, P.: Free business and industry information on the Web (2001) 0.00 
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    Pages
    100 S
  9. Cooke, A.: ¬A guide to finding quality information on the Internet : selection and evaluation strategies (1999) 0.00 
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    Footnote
    Rez. in: Australian library journal 49(2000) no.1, S.76-77 (R.Cullen)
    Pages
    169 S
  10. Bradley, P.: Going online, CD-ROM and the Internet (1997) 0.00 
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    Footnote
    Rez. in: Managing information 5(1998) nos.1/2, S.42 (M. Blake)
    Pages
    182 S
  11. Libraries and electronic resources : new partnerships, new practices, new perspectives (2002) 0.00 
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    Pages
    229 S
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  12. New technologies and reference services (2000) 0.00 
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    Pages
    149 S
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  13. Metadata and organizing educational resources on the Internet (2000) 0.00 
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    Pages
    302 S
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  14. Creation, use, and deployment of digital information (2005) 0.00 
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    Footnote
    Rez. in: JASIST 57(2006) no.12, S.1709-1710 (Y. Awazu): "This hook presents a collection of research studies on the creation, use, and deployment of digital information. According to the editors, the goal of the book is "to present results of scientific research on (I) how digital information has to be designed, (2) how artifacts or systems containing digital content should maximize usability, and (3) how context can influence the nature and efficiency of digital communication" (p. 2). Contributors to this volume have a wide assortment of backgrounds in information science, classical studies, cognitive science, information systems, and organizational sciences. The editors did an excellent job in designing the book. Each chapter is unique in its theory and method. The editors successfully put these unique chapters into the life-cycle view of information: creation, use, and deployment. . . . I would highly recommend this book as a supplementary text for graduate classes in information science, especially those dealing with the design of information systems. It was a pleasure to read this book, and I believe that readers will certainly gain from the wealth of knowledge and insights contained in the volume."
    Pages
    331 S
    Type
    s
  15. Digital library use : social practice in design and evaluation (2003) 0.00 
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    Footnote
    Rez. in: JASIST 57(2006) no.8, S.1130-1132 (S.R. Tompson): "The editors of This text in MIT Press' Digital Libraries and Electronic Publishing series deliberately view digital libraries (DLs) as "sociotechnical systems" - "networks of technology. information. documents, people and practices''. They allow an additional definition of "sociotechnical" as "an analytical stance that privileges neither the social nor the technological and in which neither is reducible to the other". This is an important definition, as it is the foundation of the contributors' sociological approach to digital libraries, an approach not typical of the DL literature which still focuses "largely on the technology itself". Bishop et al. have two stated goals for this volume: 1. "... to inform police and professional practice in DLs with socially grounded understanding of DLs as part of a web of social relations and practices. 2. "... to perform technically informed social analysis of phenomena of interest to social scientists that are highlighted by digital libraries. specifically issues of work, groups, and knowledge"."
    Pages
    241 S
    Type
    s
  16. Braun, E.: ¬The Internet directory : [the guide with the most complete listings for: 1500+ Internet and Bitnet mailing lists, 2700+ Usenet newsgroups, 1000+ On-line library catalogs (OPACs) ...] (1994) 0.00 
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    Pages
    xxii, 704 S
  17. Dawson, H.: Using the Internet for political research : practical tips and hints (2003) 0.00 
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    Pages
    200 S
  18. Janes, J.: Introduction to reference work in the digital age. (2003) 0.00 
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    Footnote
    Rez. in: JASIST 56(2005) no.11, S.1237-1238 (E. Yakel): "This book provides the profession with a cogent, thorough, and thoughtful introduction to digital reference. Janes not only provides the breadth of coverage expected in an introduction, but also depth into this important topic. Janes' approach is managerial or administrative, providing guidelines for reference work that can be applied in different settings. Janes creates a decision-making framework to help reference librarians make decisions concerning how, to what extent, and in what cases digital reference services will be delivered. In this way, Janes avoids dictating a "one-size-fits-all" model. This approach is the major strength of the book. Library administrators and heads of reference services will find the administrative approach welcome by helping them think through which digital reference policies and methods will best target core constituencies and their institutional environments. However, the book deserves a broader audience as professors will find that the book fits nicely in a general reference course. For all readers, the book is readable and engaging and also challenging and questioning. The book begins with a history of reference work, nicely positioning digital reference in this tradition and noting the changes wrought by the digital age. By doing this, the author establishes both continuity and change in reference work as well as the values surrounding this activity. These values are largely those from the library community and Support people's access to information as well as activities that support the use of information. Janes closes this chapter by noting that the continuing changes in demographics, technology, and connectivity will impact reference work in ways that are not yet imaginable. This introduction sets the tone for the rest of the book. Janes defines digital reference service as "the use of digital technologies and resources to provide direct, professional assistance to people who are seeking information, wherever and whenever they need it" (p. 29). This definition covers a lot of ground. Examples include everything from a public library answering email queries to commercial ask-an-expert services. While the primary audience is librarians, Janes continually reminds readers that many others perform reference activities an the World Wide Web. Furthermore, he cautions readers that there are larger forces shaping this activity in the world that need to acknowledged. In building a framework for decision-making, Janes outlines the types of digital reference service. This discussion covers the communieations modes, such as e-mail, chat, Web forms, etc. It also analyzes the modalities by which reference service is delivered: synchronous/ asynchronous. Using these two dimensions (communication method and synchronous/asynchronous), Janes presents the variety of contexts in which digital reference can take place and then outlines the strengths and weaknesses of each of these. This translates into a decision-making framework by which readers analyze their particular setting and then select the modes and modalities that world be most effective. This is a powerful device and demonstrates the many options (and perhaps also the obstacles) for providing digital reference service.
    Pages
    213 S

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