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Lipow, A.G.: ¬The virtual reference librarian's handbook (2003) 0.03
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Date

22. 3.2004 14:46:50

Footnote

Rez. in: B.I.T. online 6(2003) H.3, S.298-299 (J. Plieninger): "Wer im vorigen Heft von B.I.T.online den Fachbeitrag von Hermann Rösch über Bibliothekarische Auskunft im Web gelesen und sich daraufhin überlegt, einen solchen Dienst einzuführen, für den wäre dieses Buch das geeignete Mittel, sich für die Einführung einer Online-Auskunft fit zu machen. Die Autorin ist in der amerikanischen Internet Librarian- und Reference Librarian-Szene wohlbekannt: 1993 verfasste sie mit zwei Mitautoren Crossing the Internet Treshold, ein Tutorial für die Nutzung des Netzes, welches für die Profession eine Hilfestellung für die breite Nutzung des Internets bot. Das hier besprochene Buch könnte eine ähnliche Funktion für die Einführung der Virtual Reference bekommen: Es bietet einen Selbstlernkurs, welcher anschaulich die Grundlagen und die Grundhaltung bei der Implementation eines solchen Dienstes vermittelt. Was ist alles in diesem Kurs enthalten? Der erste Teil des Buches behandelt den Entscheidungsprozess, einen Online-Auskunftsdienst einzuführen: Es werden Vor- und Nachteile diskutiert, die Bedürfnisse der Benutzer untersucht ("There will always be a need for a human consultant to satisfy the needs of the information seeker.") und die Grundlagen der Entscheidungsfindung für eine geeignete Software behandelt. Der zweite Teil handelt dann von den Fragen der "Einrichtung" des virtuellen Auskunftsplatzes. Hier gibt es z.B. eine Schulung in den besonderen Kommunikationsformen, welche beim Chat zu beachten sind, eine Einbettung des neuen Dienstes in das Leitbild, die Geschäftsordnung bzw. Arbeitsorganisation der Bibliothek ("library policies") und zuletzt die komfortable Ausstattung des Auskunftsplatzes für Benutzer und Beschäftigte bis hin zu Fragen der Evaluation und Qualitätssicherung. Der dritte Teil behandelt die Aufgabe, einen Dienst zu implementieren, der sich selbst trägt, indem man ein Marketing für den neuen Dienst einrichtet, das ihn auf herkömmlichen und neuen Wegen promotet und ihn benutzerfreundlich ausgestaltet.
Rez. in BuB 56(2004) H.3: "Auskunfts- und Informationsdienst wird in den USA als unverzichtbare und wohl wichtigste bibliothekarische Tätigkeit betrachtet. Daher verwundert nicht, dass die Popularisierung des Internet Bibliothekare und Bibliotheken frühzeitig dazu veranlasst hat, ihre Auskunftsdienstleistungen im Web anzubieten. Dies geschah zunächst durch organisierte Auskunft per E-Mail, später per Webformular und vor allem seit 2000/2001 verstärkt per Chat. Als zusammenfassende Bezeichnung für diese Varianten wird meist der Begriff digital reference verwendet. In den USA, aber auch in Australien, Großbritannien oder Skandinavien schenkt man dem Thema Digital Reference schon seit mehreren Jahren größte Aufmerksamkeit. Die Zahl der bislang dazu publizierten Fachaufsätze lag Ende 2003 bereits weit über 600, jährlich im November findet seit 1999 die »Digital Reference Conference« statt, und mit DIG_REF sowie LiveReference existieren zwei Diskussionslisten, die sich ausschließlich mit Fragen bibliothekarischer Auskunft im Internet beschäftigen. Im vergangenen Jahr sind in den USA allein vier umfangreiche Monographien zu Digital Reference erschienen, darunter das hier zu besprechende Werk von Anne Lipow. ... Gegenwärtig deutet sich an, dass das Thema Digital Reference, Online-Auskunft oder Auskunft per Chat in deutschen Bibliotheken auf mehr Interesse stößt als in den vergangenen Jahren. Nachdem bislang vorwiegend (einige wenige) wissenschaftliche Bibliotheken ChatAuskunft anbieten, haben mehrere Öffentliche Bibliotheken, darunter die ZLB Berlin und die Stadtbücherei Frankfurt am Main, angekündigt, zukünftig auchAuskunftperChatanbieten zu wollen. Eine wichtige Rolle spielt in diesem Zusammenhang der weltweite Auskunftsverbund QuestionPoint, der von OCLC gemeinsam mit der Library of Congress betrieben wird. Sowohl denjenigen, die sich noch im Unklaren sind, als auch jenen, die entsprechende Planungen bereits beschlossen haben, kann der Band von Anne Lipow nur wärmstens empfohlen werden." (H. Rösch)

Year

2003

Cummings, J.; Johnson, R.: ¬The use and usability of SFX : context-sensitive reference linking (2003) 0.03

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Source: Library hi tech. 21(2003) no.1, S.70-84
Year: 2003

Rowley, J.: Current awareness in an electronic age (1998) 0.02

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Date: 22. 2.1999 17:50:37
Source: Online and CD-ROM review. 22(1998) no.4, S.277-279

Shenton, A.K.; Dixon, P.: ¬A comparison of youngsters' use of CD-ROM and the Internet as information resources (2003) 0.02

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Source: Journal of the American Society for Information Science and technology. 54(2003) no.11, S.1029-1049
Year: 2003

Blake, P.: Who will be the king ... of the portals? : There is a lot of competition to be the alpha business information site (1999) 0.02

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Source: Information today. 16(1999) no.8, S.20-22

Lee, H.-L.; Carlyle, A.: Academic library gateways to online information : a taxonomy of organizational structures (2003) 0.02

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Year: 2003

Digital library use : social practice in design and evaluation (2003) 0.02

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Year: 2003

Collins, B.R.: Webwatch (1996) 0.02

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Date: 1. 8.1996 22:43:55

Dawson, A.: BUBL bursts out of Bath (1997) 0.02

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Source: Serials librarian. 31(1997) no.4, S.15-22

Dawson, H.: Using the Internet for political research : practical tips and hints (2003) 0.02

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Year: 2003

Kirwood, H.P.: Beyond evaluation : a model for cooperative evaluation of Internet resources (1998) 0.01

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Source: Online. 22(1998) no.4, S.66-72

Mills, T.; Moody, K.; Rodden, K.: Providing world wide access to historical sources (1997) 0.01

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Date: 1. 8.1996 22:08:06

Potmesil, M.: Maps alive : viewing geospatial information on the WWW (1997) 0.01

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Date: 1. 8.1996 22:08:06

Okoli, C.; Mehdi, M.; Mesgari, M.; Nielsen, F.A.; Lanamäki, A.: Wikipedia in the eyes of its beholders : a systematic review of scholarly research on Wikipedia readers and readership (2014) 0.01

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Date: 18.11.2014 13:22:03

Hill, L.L.; Zheng, Q.: Indirect geospatial referencing through place names in the digital library : Alexandra digital library experience with developing and implementing gazetteers (1999) 0.01

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Date: 29. 9.2001 20:22:45

Janes, J.: Introduction to reference work in the digital age. (2003) 0.01

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Year: 2003

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