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Date

22. 3.2004 14:46:50

Footnote

Rez. in: B.I.T. online 6(2003) H.3, S.298-299 (J. Plieninger): "Wer im vorigen Heft von B.I.T.online den Fachbeitrag von Hermann Rösch über Bibliothekarische Auskunft im Web gelesen und sich daraufhin überlegt, einen solchen Dienst einzuführen, für den wäre dieses Buch das geeignete Mittel, sich für die Einführung einer Online-Auskunft fit zu machen. Die Autorin ist in der amerikanischen Internet Librarian- und Reference Librarian-Szene wohlbekannt: 1993 verfasste sie mit zwei Mitautoren Crossing the Internet Treshold, ein Tutorial für die Nutzung des Netzes, welches für die Profession eine Hilfestellung für die breite Nutzung des Internets bot. Das hier besprochene Buch könnte eine ähnliche Funktion für die Einführung der Virtual Reference bekommen: Es bietet einen Selbstlernkurs, welcher anschaulich die Grundlagen und die Grundhaltung bei der Implementation eines solchen Dienstes vermittelt. Was ist alles in diesem Kurs enthalten? Der erste Teil des Buches behandelt den Entscheidungsprozess, einen Online-Auskunftsdienst einzuführen: Es werden Vor- und Nachteile diskutiert, die Bedürfnisse der Benutzer untersucht ("There will always be a need for a human consultant to satisfy the needs of the information seeker.") und die Grundlagen der Entscheidungsfindung für eine geeignete Software behandelt. Der zweite Teil handelt dann von den Fragen der "Einrichtung" des virtuellen Auskunftsplatzes. Hier gibt es z.B. eine Schulung in den besonderen Kommunikationsformen, welche beim Chat zu beachten sind, eine Einbettung des neuen Dienstes in das Leitbild, die Geschäftsordnung bzw. Arbeitsorganisation der Bibliothek ("library policies") und zuletzt die komfortable Ausstattung des Auskunftsplatzes für Benutzer und Beschäftigte bis hin zu Fragen der Evaluation und Qualitätssicherung. Der dritte Teil behandelt die Aufgabe, einen Dienst zu implementieren, der sich selbst trägt, indem man ein Marketing für den neuen Dienst einrichtet, das ihn auf herkömmlichen und neuen Wegen promotet und ihn benutzerfreundlich ausgestaltet.
Im umfangreichen Anhang (44 S.) sind Checklisten, Übungen und Schulungsunterlagen vor allem zur richtigen Kommunikation mit den Benutzern zu finden. Am Schluss des Buches befindet sich noch ein Stichwortverzeichnis. Beigelegt ist eine CD-ROM mit allen im Buch aufgeführten Übungen und Links, so dass man auch am Bildschirm darauf zurückgreifen bzw. sie ausdrucken kann. Hervorzuheben ist, dass das Buch als Arbeitsbuch ausgestattet ist, es gibt viel Raum für Notizen, es werden viele anschauliche Beispiele gegeben und zu jedem Kapitel werden mehrere Übungsaufgaben gestellt. Es ist ein typisches amerikanisches Einführungsbuch, das in beneidenswert anschaulicher und konsequent praktisch orientierter Art die Leserin/den Leser in ein neues Arbeitsfeld einführt, so dass man nach der Lektüre wirklich den Eindruck hat, in Stand gesetzt zu sein, einen solchen Service in professioneller Art und Weise aufbauen zu können. Vielleicht sollte noch hervorgehoben werden, dass die Autorin es verstanden hat, den Inhalt so zu gestalten, dass er ein längeres Haltbarkeitsdatum bietet: Obwohl alle grundsätzlichen Dinge abgehandelt werden, wie z.B. die Entscheidungsgrundlagen für eine Software, wird doch nie eine konkrete Software behandelt. Solche Angaben würden schnell veralten im Gegensatz zu den Kriterien, die Software beurteilen zu können. Die Autorin bemüht sich auch, Internet-Quellen aufzuführen und zu besprechen, wo man sich in diesen Fragen up to date halten kann. Ein Buch, das in die Hände all jener gehört, für welche die Einführung einer Online-Auskunft in Frage kommt. Hermann Rösch führte in seinem Artikel zum Schluss lediglich einige Universitätsbibliotheken an, welche bereits eine Online-Auskunft eingeführt haben. Werden die öffentlichen Bibliotheken einen solchen Dienst nur in kooperativer Art und Weise über die Deutsche Internetbibliothek anbieten? Hoffentlich nicht, da die Einrichtung eines Virtual Reference Desk eine hervorragende Gelegenheit darstellt, das Image der Bibliothek als Informationsvermittlungsstelle nachhaltig zu stärken und jenen Benutzern einen Zugang zur Information zu ermöglichen, welche nicht in die Bibliothek kommen. Jedenfalls gibt dieses Buch die Grundlage, das Für und Wider eines solchen Dienstes abzuwägen und im Falle einer Einrichtung auch die Schulung der betroffenen Auskunftsbibliothekarinnen/-bibliothekare auf eine solide Basis zu stellen."
Rez. in BuB 56(2004) H.3: "Auskunfts- und Informationsdienst wird in den USA als unverzichtbare und wohl wichtigste bibliothekarische Tätigkeit betrachtet. Daher verwundert nicht, dass die Popularisierung des Internet Bibliothekare und Bibliotheken frühzeitig dazu veranlasst hat, ihre Auskunftsdienstleistungen im Web anzubieten. Dies geschah zunächst durch organisierte Auskunft per E-Mail, später per Webformular und vor allem seit 2000/2001 verstärkt per Chat. Als zusammenfassende Bezeichnung für diese Varianten wird meist der Begriff digital reference verwendet. In den USA, aber auch in Australien, Großbritannien oder Skandinavien schenkt man dem Thema Digital Reference schon seit mehreren Jahren größte Aufmerksamkeit. Die Zahl der bislang dazu publizierten Fachaufsätze lag Ende 2003 bereits weit über 600, jährlich im November findet seit 1999 die »Digital Reference Conference« statt, und mit DIG_REF sowie LiveReference existieren zwei Diskussionslisten, die sich ausschließlich mit Fragen bibliothekarischer Auskunft im Internet beschäftigen. Im vergangenen Jahr sind in den USA allein vier umfangreiche Monographien zu Digital Reference erschienen, darunter das hier zu besprechende Werk von Anne Lipow. ... Gegenwärtig deutet sich an, dass das Thema Digital Reference, Online-Auskunft oder Auskunft per Chat in deutschen Bibliotheken auf mehr Interesse stößt als in den vergangenen Jahren. Nachdem bislang vorwiegend (einige wenige) wissenschaftliche Bibliotheken ChatAuskunft anbieten, haben mehrere Öffentliche Bibliotheken, darunter die ZLB Berlin und die Stadtbücherei Frankfurt am Main, angekündigt, zukünftig auchAuskunftperChatanbieten zu wollen. Eine wichtige Rolle spielt in diesem Zusammenhang der weltweite Auskunftsverbund QuestionPoint, der von OCLC gemeinsam mit der Library of Congress betrieben wird. Sowohl denjenigen, die sich noch im Unklaren sind, als auch jenen, die entsprechende Planungen bereits beschlossen haben, kann der Band von Anne Lipow nur wärmstens empfohlen werden." (H. Rösch)

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COMPASS

Information retrieval / Use of / Compact discs (Computers)
Information retrieval / Use of / On-line computers

LCSH

Online bibliographic searching
Online databases

Subject

Online bibliographic searching
Online databases
Information retrieval / Use of / Compact discs (Computers)
Information retrieval / Use of / On-line computers

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Footnote

Rez. in: JASIST 55(2004) no.7, S.651-652 (D.G. Smith): "A complex myriad of online information sources and services are currently accessible to knowledge workers worldwide. Those who have a computer equipped with a modern or Internet access can avail themselves of bibliographic, scientific, and full-text databases in a staggering number of disciplines. These online services, fueled by technological advancement, are in a constant state of change. Innovation occurs so quickly that it is difficult for knowledge workers to remember any other technological reality but the present. In such an environment, the origin of online information services often goes unconsidered. A History of Online Information Services, 1963-1976, by Charles P. Bourne and Trudi Bellardo Hahn, sheds light an the pioneering efforts of those who made current online information services possible. Michael Buckland states in the book's foreword that Bourne and Hahn's volume is the first history of the early online years. It covers the appearance of the first online information retrieval system in 1963 and concludes during 1976 when several commercial online information services, including DIALOG and LEXIS, became forerunners in the nascent online industry. Although developments in computing technology and communication networks were important to early online efforts, these topics are not discussed in the book. However, there are cases when offline computing technologies, such as database searching with punched cards, are reviewed if they are important to the development of online retrieval systems. ...
Overall, Bourne and Hahn's book is richly detailed and extensively documented. In the book's introduction, the authors provide a good overview of other online system histories, but they also write about a lack of archival and secondary sources in this area. This explains why it took the authors 15 years to gather information for this volume, most of it derived from technical reports, newsletters, and personal interviews. From a research standpoint, the authors have done an excellent job. However, while no one can take issue with the book's level of scholarship, the presentation of the research could have been more effective. The majority of the book is written in a straightforward, factual manner that is difficult to read as an historical narrative. Except for Chapter 10, there is very little writing in the book that engages the reader and captures the human side of the online information retrieval story. A quote from W. Boyd Rayward an the back of the book's dust cover calls the work "encyclopedic," and in many ways the book as it exists would have worked better as an encyclopedia. Even the book's layout, with double instead of single columns, hints at its reference-like qualities. To be fair, though, it is entirely possible that Bourse and Hahn may have wanted to create a book with a human interest angle, but the lack of documentation may have prevented them from creating such a work. In short, A History of Online Information Services, 1963-1976, does a commendable job of encapsulating the significant people, organizations, and events that helped shape early online information services. Given the problems Bourne and Hahn had in gathering historical evidence for their book, it makes one wonder about the implications for future historical work in the online field. One can only hope that organizations are archiving enough historical material to be able to write the post-1976 online story."

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Footnote

Rez. in: Audiovisual librarian 22(1996) no.2, S.130-131 ( R. Williams)

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LCSH

Information retrieval

Subject

Information retrieval

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Footnote

Rez. in: Online 21(1997) no.3, S.106 (J. Alita)

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Footnote

Seit 1993. - Nachfolger der Verzeichnisse: 'Directory of online databases' und 'Directory of portable databases' u. 'computer-readable databases'. - Enthält in der Einleitung umfangreiche Statistiken zur Marktentwicklung // Vgl. auch IFB 1(1993) H.1/2, S.23-28; H.3/4, S.143-145.

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Footnote

Rez. in: Online Information Review 26(2002) no.3, S.221 (Keary, M.); Library review 51(2002) nos.5/6, S.312-313 (R. O'Beirne)

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LCSH

Online information services

Subject

Online information services

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Abstract

This book, covering the most up-to-date information sources (printed and electronic), helps guide the reader towards the specific legal information they need. Is an accessible and easy-to-use directory of legal information sources for librarians, lawyers, students and anyone needing legal information. Covers mainly British and European Union law and includes general material and the main subject areas, including online and Internet sources. Also lists reference material, such as legal dictionaries and directories. The book is essentially a directory of information sources, with publishing details (including ISBN), and short comments where useful. Electronic sources are mentioned where relevant, with details of scope and any limitations of coverage.

Content

Key Features - Comprehensive and up-to-date (covering electronic sources and important legal developments, including civil procedure and human rights) - Covers the massive expansion of information an the web and online services - Practical and easy-to-use The Author The author has worked at the Institute of Advanced Legal Studies and House of Lords Library in London. He currently works at the London Metropolitan University library. Readership The book is aimed at academic and law librarians. Lawyers and students will also find the book invaluable. Contents Introduction General and primary material - statutes, bills, statutory instruments, general law reports, finding tools, general legal journals, general legal web sites and online services Main subject areas (includes established texts and substantial works only; reference to the most important and electronic legal sources) - banking/financial services; civil procedure/courts/legal system; constitutional/ administrative/public law/human rights; criminal law; employment law; environmental law; equity and trusts; European Union law; family law; land law/property law; to rts Reference material - dictionaries, directories, research guides Main legal publishers Indexes-legal and author indexes

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Footnote

Rez in: IfB 1(1993) H.3/4, S.146: "Bestes Adreßbuch mit detaillierten Angaben über die Informations-Industrie weltweit, wenngleich mit deutlichem Schwerpunkt bei den USA, das bisher selbst weder online noch als CD-ROM-Ausgabe angeboten wird"

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Abstract

Is a practical guide to using the Internet for political science research. Shows the reader how to develop effective Internet searching strategies and indicates what is available online. Covers some of the key areas, including elections, parliamentary information and political parties, showing how to successively locate and evaluate Internet resources. Covers political research mainly in the UK, and the USA.

Content

Key Features - Includes chapters an key topics such as elections, parliaments, prime ministers and presidents - Contains case studies of typical searches - Highlights useful political science Internet sites. The Author Heather Dawson is an Assistant Librarian at the British Library of Political and Economic Science and Politics and Government Editor of SOSIG (The Social Science Information Gateway). Readership This book is aimed at researchers, librarians/ information workers handling reference enquiries and students. Contents Getting started an using the Internet - search tools available, information gateways, search terms, getting further information Political science research - getting started, key organisations, key web sites Elections - using the Internet to follow an election, information an electoral systems, tracing election results, future developments (e.g. digital archive) Political parties - what is online, constructing searches, key sites, where to find information Heads of state (Presidents and Prime Ministers) - tracing news stories, Speeches, directories worldwide Parliaments - what is happening in Parliament, tracing MPs, Bills, devolution and regional parliaments in the UK; links to useful sites with directories of parliaments worldwide Government departments - tracing legislation, statistics and consultation papers Political science education - information an courses, grants, libraries, searching library catalogues, tracing academic staff members Keeping up-to-date - political news stories, political research and forthcoming events

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Content

Volume 1 is divided into three parts. Part One (Chapters 1 and 2) constitutes an introduction to the reference process and automated reference services. Part Two, "Information: Control and Access," consists of Chapters 3 through 6 and covers an introduction to bibliographies, indexing, and abstracting services. Chapters 7 through 12 are in Part Three, "Sources of Information," which include encyclopedias, various ready reference sources, biographical sources, dictionaries, geographical sources, and government documents. It is as pointless for students to memorize details about specific reference sources, as it is necessary for them to grasp the essential areas of agreement and difference among the various forms. To this end, every effort is made to compare rather than to detail. Only basic or foundation reference works are discussed in this volume. But readers may not find all basic titles included or annotated because: (1) There is no consensus an what constitutes "basic". (2) The objective of this text is to discuss various forms, and the titles used for that purpose are those that best illustrate those forms. (3) The annotations for a specific title are duplicated over and over again in Guide to Reference Books and Guide to Reference Materials, which list the numerous subject bibliographies. In both volumes, suggested readings are found in the footnotes and at the end of each chapter. When a publication is cited in a footnote, the reference is rarely duplicated in the "Suggested Reading." For the most part, these readings are limited to publications issued since 1987. In addition to providing readers with current thinking, these more recent citations have the added bonus of making it easier for the student to locate the readings. A number of the suggested reading items will be found in Reference and Information Sources, A Reader, 4th ed., published by Scarecrow Press, in 1991. It is beyond argument, of course, that all readings need not necessarily be current and that many older articles and books are as valuable today as they were when first published. Thanks to many teachers' having retained earlier editions of this text and the aforementioned Scarecrow title, it is possible to have a bibliography of previous readings. As has been done in all previous editions, the sixth edition notes prices for most of the major basic titles. This practice seems particularly useful today, since librarians must more and more be aware of budgetary constraints when selecting reference titles. CD-ROMS are listed where available. Prices are based an information either from the publisher of the original reference source or from the publisher of the CD-ROM disc. If a particular work is available online, the gross hourly rate as charged by DIALOG is given for its use. Both this rate and the book prices are current as of late 1990 and are useful in determining relative costs. Bibliographic data are based an publisher's catalogs, Books in print, and examination of the titles. The information is applicable as of late 1990 and, like prices, is subject to change.
The ten chapters in Volume 11 are divided into 3 parts: Part One, "Information and the Community," contains two chapters to familiarize readers with various groups in the community, their information and reference needs, and how professionals attempt to serve those needs. Part Two, "Interview and Search," devotes Chapters 3 through 6 to the vital task of explaining how to isolate and understand the questions readers put to librarians as well as basic methods of finding the correct answer(s). The emphasis is an practical application of tried and true methods of interviewing and searching. Attention is given to both manual and computer searches. Chapter 6 is a guide to basic information about databases, including CD-ROMS. Part Three, "Library Instruction, Networks, Policies, and Evaluation," is comprised of the last four chapters and covers the activities of reference librarians when not responding to direct questions. This part includes hints an teaching people how to find information as well as the networks that help both librarian and user to discover what is needed. Chapter 10 discusses methods of deciding how well the individual has fulfilled the task of being a reference librarian. Only space and the fact that this text is for beginners limits what information it contains. First, many new developments and potentially important technological changes in the field of information are impossible to cover without turning to technical language and jargon quite beyond the average reader of an introductory textbook. However, basic developments are covered and explained, and there is a guide (via the footnotes and suggested readings) for those who wish to explore the future. Second, this volume is for students and working reference librarians and is intended first, foremost, and always as a pragmatic, practical approach. This is not to discount the importance of research and information science. Leaders and followers in those fields are responsible for much of what is revolutionary in references services today. There are other courses, other places where information science can be considered in depth; all that can be done here is to hint at the joy of the intellectual fields that open up to the information scientist and researcher. Students and teachers alike should be aware that much of the material covered in this book is updated, argued, and dutifully considered in several basic journals. RQ, the official voice of reference librarians of the American Library Association, excels in its coverage of the topics considered in this text. Library Journal, while more general, now offers excellent and timely articles an the new technology and its influence an librarians. The Reference Librarian, edited by the author of this text, offers specific discussions of single topics in each issue, and these have ranged from online reference services, to personnel, to problems of evaluation. And, not to be missed, is the nicely edited, always useful, and sometimes downright inspirational, References Services Review.

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Footnote

The discussion of modes for digital reference world be incomplete without focusing an the technologies that support this activity. E-mail, Web forms, chat, instant messaging, and videoconferencing, as well as the call center based software, are now being adapted for use in libraries. The book discusses the technologies currently available and an the horizon to support digital reference services. While these sections of the book may not age well, they will provide us with a historical glimpse of the nascent development of such tools and how they were used at the beginning of the digital reference age. True to the emphasis an decision-making, the chapter an technology includes a list of functions that reference librarians world want in software to support digital reference. While no current applications have all of these features, this list provides librarians with some ideas concerning possible features that can be prioritized to aid in a selection process. Despite the emphasis an technology, Janes contextualizes this discussion with several significant issues relating to its implementation. These include everything from infrastructure, collaborative service standards, service design, user authentication, and user expectations. The sections an collaborative service models and service design are particularly interesting since they are both in their infancy. Readers wanting an answer or the "best" design of either institutional or collaborative digital reference service will be disappointed. However, raising these considerations is important and Janes points out how crucial these issues will be as online reference service matures. User authentication in the context of reference service is especially tricky since tensions can emerge between license agreements and the range of people who may or may not be covered by these contracts querying reference librarians. Finally, no discussion of digital reference is complete without a discussion of the possibility of 24/7 reference service and the ensuing user expectations. While Janes has no answers to the dilemmas these raise, he does alert libraries providing digital reference services to some of the realities. One is that libraries will get a broader range of questions, which could impact staff time, collection development to support these questions, and necessitate either a confirmation of priorities or a reprioritization of activities. Another reality is that the users of digital reference services may never have partaken of their services before. In fact, for libraries funded to serve a particular constituency (public libraries, academic libraries) this influx of users raises questions about levels of service, funding, and policy. Finally, in keeping with the underlying theme of values that pervades the book, Janes points out the deeper issues related to technology such as increasing ability to track users an the web. While he realizes that anonymous information about those who ask reference questions world provide reference librarians with a great deal of information to hone services and better serve constituencies, he is well aware of the dangers involved in collectiog patron information in electronic form.
Given that the Web is constantly changing, Janes turns bis focus to the future of digital reference. Topics include changes in reference practice, restructuring resource utilization, and the evolving reference interview. These are crucial dimensions of digital reference practice that require attention. The most intriguing of these is the changing nature of the interaction with the patron. The majority of digital reference takes place without physical, aural, or visual eines to gauge understanding or to sense conclusion of the interaction. While Janes provides some guidelines for both digital reference interviewing and Web forms, he honestly admits that reference interviewing in the technologically mediated environment requires additional study in both the asynchronous and particularly synchronous communication modalities. As previously noted, Janes is as concerned about developing the infrastructure for digital reference, as he is about the service itself. By infrastructure, Janes means not only the technological infrastructure, but also the people and the institution. In discussing the need for institutionalization of digital reference, he discusses (re)training reference staff, staffing models, and institutionalizing the service. The section an institutionalizing the service itself is particularly strong and presents a 10-step planning process for libraries to follow as they consider developing online services. The book ends with some final thoughts and exhortations to the readers. The author, as in the rest of the book, encourages experimentation, innovation, and risk taking. These are not characteristics that are automatically associated with librarians, but these qualities are not alien to readers either. The theme of planning and the value of connecting people with information pervade this chapter. In this closing, Janes subtly tells readers that his guidelines and proposals are just that-there is no magic bullet here. But he does argue that there has been good work done and some models that can be adopted, adapted, and improved (and then hopefully shared with others). In the end, Janes leaves readers with a feeling that there is a place for library reference service in the digital realm. Furthermore, he is convinced that the knowledge and skills of reference librarians are translatable into this arena. By focusing an the institutionalization of digital reference services, Janes is trying to get libraries to better position themselves in the virtual world, beside the commercial services and the plethora of Web-based information competing for the patrons' attention."