Search (51 results, page 1 of 3)

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Abstract

This article summarizes findings from studies that employed electronic mail (e-mail) for conducting indepth interviewing. It discusses the benefits of, and the challenges associated with, using e-mail interviewing in qualitative research. The article concludes that while a mixed mode interviewing strategy should be considered when possible, e-mail interviewing can be in many cases a viable alternative to face-to-face and telephone interviewing. A list of recommendations for carrying out effective e-mail interviews is presented.

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Abstract

The use of various Internet services by library cataloguers and subject classifiers is discussed, with special reference to Scotland and the remainder of the United Kingdom. Services include e-mail, FTP, and Websites

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Abstract

Purpose - In a 31-month period, 1,184 questions addressed to the Internet Public Library's (IPL) reference service remained unanswered on the grounds that they were "out of scope". This paper aims to analyze the questions as artifacts of users' expectations to better chart the distinction between user and librarian views of reference service. Design/methodology/approach - Each question is examined to identify two user expectations, i.e. what kinds of information librarians could provide and what kinds of needs librarians could help meet. Emergent coding with a code-recode rate of 97 per cent identifies 23 types of expected librarian assistance and 28 characteristics of expected applications of that assistance. Findings - Users expect IPL librarians to provide personal advice, analysis, facts, procedures, instruction, technology guidance and evaluation. IPL librarians are expected to help users in making decisions, solving problems, completing processes and developing understanding. Research limitations/implications - Limitations include the use of a single coder and the use of single institution's data set. Mapping these user expectations suggests a need for librarians to consider further development of reference service in terms of its judgment, form, and involvement parameters. Practical implications - Reference service policies and training should be examined to enhance librarians' abilities to consider judgment, form, and involvement parameters primarily from the user's perspective. Originality/value - This paper analyzes that which is rarely seen, i.e. e-mail reference questions which are considered beyond the scope of service. Additionally, the IPL question pool provides a broader range of user mental models than would be found in any geographically bound institution.

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Abstract

It has become increasingly common for libraries to provide a reference service which operates via e-mail or through online forms. This paper compares the performance of three digital reference services available on the World Wide Web, namely, AllExperts, Ask a Librarian, and Internet Public Library (a fourth service, Ask Bob, was included initially but eventually excluded). The online digital reference/"expert" services are generally very effective; most provide an answer within three days, and include suggestions for sources of further information. Although the general response rate from all the services was good, library-based services were found to be more trustworthy since they provided the answers together with the sources.

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Abstract

With the proliferation of new information channels such as the Web, e-mail and wireless, it is becoming increasingly important to understand the impact of these technologies within information-seeking and retrieval contexts. This issue of Aslib Proceedings presents research that begins to address the notion of "information disparity". It aims to weave a common thread between the challenges of reconciling disparate information needs in an environment complicated by fragmented or disparate data sources. This article lists several emerging trends that should begin to challenge traditional notions of our research field.

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Date

22. 3.2004 14:46:50

Footnote

Rez. in BuB 56(2004) H.3: "Auskunfts- und Informationsdienst wird in den USA als unverzichtbare und wohl wichtigste bibliothekarische Tätigkeit betrachtet. Daher verwundert nicht, dass die Popularisierung des Internet Bibliothekare und Bibliotheken frühzeitig dazu veranlasst hat, ihre Auskunftsdienstleistungen im Web anzubieten. Dies geschah zunächst durch organisierte Auskunft per E-Mail, später per Webformular und vor allem seit 2000/2001 verstärkt per Chat. Als zusammenfassende Bezeichnung für diese Varianten wird meist der Begriff digital reference verwendet. In den USA, aber auch in Australien, Großbritannien oder Skandinavien schenkt man dem Thema Digital Reference schon seit mehreren Jahren größte Aufmerksamkeit. Die Zahl der bislang dazu publizierten Fachaufsätze lag Ende 2003 bereits weit über 600, jährlich im November findet seit 1999 die »Digital Reference Conference« statt, und mit DIG_REF sowie LiveReference existieren zwei Diskussionslisten, die sich ausschließlich mit Fragen bibliothekarischer Auskunft im Internet beschäftigen. Im vergangenen Jahr sind in den USA allein vier umfangreiche Monographien zu Digital Reference erschienen, darunter das hier zu besprechende Werk von Anne Lipow. ... Gegenwärtig deutet sich an, dass das Thema Digital Reference, Online-Auskunft oder Auskunft per Chat in deutschen Bibliotheken auf mehr Interesse stößt als in den vergangenen Jahren. Nachdem bislang vorwiegend (einige wenige) wissenschaftliche Bibliotheken ChatAuskunft anbieten, haben mehrere Öffentliche Bibliotheken, darunter die ZLB Berlin und die Stadtbücherei Frankfurt am Main, angekündigt, zukünftig auchAuskunftperChatanbieten zu wollen. Eine wichtige Rolle spielt in diesem Zusammenhang der weltweite Auskunftsverbund QuestionPoint, der von OCLC gemeinsam mit der Library of Congress betrieben wird. Sowohl denjenigen, die sich noch im Unklaren sind, als auch jenen, die entsprechende Planungen bereits beschlossen haben, kann der Band von Anne Lipow nur wärmstens empfohlen werden." (H. Rösch)

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Abstract

Webtran tools for authoring and translating domain specific texts can make the multilingual text production in a company more efficient and less expensive. Tile tools have been in production use since spring 2000 for checking and translating product article texts of a specific domain, namely an in-company language in sales catalogues of a mail-order company. Webtran tools have been developed by VTT Information Technology. Use experiences have shown that an automatic translation process is faster than phrase-lexicon assisted manual translation, if an in-company language model is created to control and support the language used within the company

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Abstract

Reports on the performance of five free digital reference services (DRS) in answering ten reference questions. The first five questions were of a simple, factual, nature which should have ready answers. The second set of five were based on the subject of film studies. The answers to these questions varied from a simple one- or two-word response, to more extensive information, such as question 10. This study notes the use of various delivery methods for DRS: chat, Web forms, e-mail. It outlines the individual and co-operative approaches; and the challenges posed to the academic libraries by the so-called expert services. This study also intends to check if the services would ask for further information to ensure accuracy or simply provide the best answer based on the first query. It finds that there is often a trade-off between speed of response and quality or accuracy of response.

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Abstract

Reports on a small-scale experiment designed to assess the performance of the freely available digital reference services. Ten questions - five purely fact-finding, and five on the subject of political affairs - were submitted to three digital reference services (DRS), namely, AllExperts, Ask a Librarian, and UCLA E-Mail Reference Service. The findings show that DRS deliver generally accurate information although the time taken to do so varies both between services and within a particular service. The collaborative nature of such endeavours is also likely to continue as individual institutions seek to limit the expense they incur. Instructing users on how to find information independently has always been one of the hallmarks of academic reference services, and this has to be given priority in a digital environment.

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Abstract

This study examines the influence of time constraints on Internet and Web search goals and search behavior. Specifically, it looks at the searching behavior of public library Internet users who, previously limited to 30 minutes per Internet session, are given an unlimited amount of time for use. Interviews and observations were conducted with 34 participants searching on their own queries. Despite an increase in the time allowed for searching, most people spent less than 30 minutes on the Internet, carrying out tasks like paying bills, shopping, browsing, and making reservations. Those who took more than 30 minutes were looking for jobs or browsing. E-mail use was universal. In this context, influences like time-dependent and time-independent tasks, use of search hubs to perform more efficient searches, and search diversity were recorded. Though there are a number of large and small studies of Internet and Web use, few of them focus on temporal influences. This study extends knowledge in this area of inquiry.

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Abstract

Increasingly, individuals use communication technologies such as e-mail, IMs, blogs, and cell phones to locate, learn about, and communicate with one another. Not much, however, is known about how individuals relate to various personal technologies, their preferences for each, or their extensional associations with them. Even less is known about the cultural differences in these preferences. The current study used the Galileo system of multidimensional scaling to systematically map the extensional associations with nine personal communication technologies across three cultures: U.S., Germany, and Singapore. Across the three cultures, the technologies closest to the self were similar, suggesting a universality of associations with certain technologies. In contrast, the technologies farther from the self were significantly different across cultures. Moreover, the magnitude of associations with each technology differed based on the extensional association or distance from the self. Also, and more importantly, the antecedents to these associations differed significantly across cultures, suggesting a stronger influence of cultural norms on personal-technology choice.

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Abstract

Why do you need samples of your indexing work on your Web site? Think about these situations: Scenario 1: You've contacted a potential client who says he has a project ready to be assigned. He requests some samples of your work. You fax them to him right away and call back a few hours later. "Oh," he says, "I didn't get the fax but anyway I already assigned the project. I can keep your name for future reference, though." Scenario 2: Another potential client asks you to send her some samples and if they're satisfactory, she'll put you on the freelance list. You mail them to her, or even FedEx them if you can spend the money. You wait a week and call her back. She does not remember who you are, and has not seen the samples. If she can find them, she says, she will file them for future reference. Scenario 3: You contacted a potential client who has asked to see some samples of your work. As it happens, she has a project ready to go and if your work is acceptable, you can have the job. You can FedEx her some samples, or you can fax them, she says. You think about FedEx and faxing costs, and mail and faxes that never get to her desk, and the risk of losing the assignment if she calls someone else later today, which she almost surely will, and you suggest an alternative. If she has Internet access, she can see a list of the indexes you've completed, and some samples of your indexes instantly. She is impressed that you have the know-how to create a Web site, and agrees to take a look and call you back shortly. You give her your URL and your phone number, and stand by. In five minutes she calls you back, says she is pleased with what she saw, and asks for your address so she can send the job out to you today.

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Source

Bulletin of the American Society for Information Science. 26(2000), no.6, Aug/Sept, S.22-25

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Date

14. 8.2002 11:47:22

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Abstract

The introduction and growth of the World Wide Web (WWW, or Web) have resulted in a profound change in the way individuals and organizations access information. In terms of volume, nature, and accessibility, the characteristics of electronic information are significantly different from those of even five or six years ago. Control of, and access to, this flood of information rely heavily an automated techniques for indexing and retrieval. According to Gudivada, Raghavan, Grosky, and Kasanagottu (1997, p. 58), "The ability to search and retrieve information from the Web efficiently and effectively is an enabling technology for realizing its full potential." Almost 93 percent of those surveyed consider the Web an "indispensable" Internet technology, second only to e-mail (Graphie, Visualization & Usability Center, 1998). Although there are other ways of locating information an the Web (browsing or following directory structures), 85 percent of users identify Web pages by means of a search engine (Graphie, Visualization & Usability Center, 1998). A more recent study conducted by the Stanford Institute for the Quantitative Study of Society confirms the finding that searching for information is second only to e-mail as an Internet activity (Nie & Ebring, 2000, online). In fact, Nie and Ebring conclude, "... the Internet today is a giant public library with a decidedly commercial tilt. The most widespread use of the Internet today is as an information search utility for products, travel, hobbies, and general information. Virtually all users interviewed responded that they engaged in one or more of these information gathering activities."

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Abstract

A fascinating, research-based look at the impact of social media on businesses and consumers around the world, and what's in store for the future Social Media. You've heard the term, even if you don't use the tools. But just how big has social media become? Social media has officially surpassed pornography as the top activity on the Internet. People would rather give up their e-mail than their social network. It is so powerful that it is causing a macro shift in the way we live and conduct business. Brands can now be strengthened or destroyed by the use of social media. Online networking sites are being used as giant, free focus groups. Advertising is less effective at influencing consumers than the opinions of their peers. If you aren't using social media in your business strategy, you are already behind your competition. * Explores how the concept of "Socialnomics" is changing the way businesses produce, market, and sell, eliminating inefficient marketing and middlemen, and making products easier and cheaper for consumers to obtain * Learn how successful businesses are connecting with consumers like never before via Twitter, Facebook, YouTube, and other social media sites * A must-read for anyone wanting to learn about, and harness the power of social media, rather than be squashed by it * Author Erik Qualman is a former online marketer for several Top 100 brands and the current Global Vice President of Online Marketing for the world's largest private education firm Socialnomics is essential book for anyone who wants to understand the implications of social media, and how businesses can tap the power of social media to increase their sales, cut their marketing costs, and reach consumers directly.

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Date

22. 3.2008 12:21:28

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Date

7.10.2002 9:22:14

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Abstract

Der Geniestreich aus dem Europäischen Labor für Teilchenphysik (Cern) in Genf machte aus dem Wissenschaftsnetz ein Massenmedium. Zudem erfuhr die elektronische Post einen Aufschwung. Das Wachstum der Netze sprengt alle Erwartungen", resümiert Klaus Birkenbihl vom InformatikForschungszentrum GMI). Jede Web-Site, jede E-Mail-Box, jeder Computer, der per Standleitung online ist, braucht eine eindeutige Identifizierung. Die Schätzungen, wie viele IPv4-Adressen noch frei sind, schwanken zwischen 40 und zehn Prozent. Der Verbrauch jedenfalls steigt rasant: Die Anzahl der WebSites steuert derzeit auf eine Milliarde zu, weit mehr Netznummern gehen bereits für E-Mail-Anschriften drauf. Den Adressraum weiter ausschöpfen werden demnächst die intelligenten Haushaltsgeräte. Der Laden an der Ecke will wissen, welcher Kühlschrank die Milch bestellt hat, die Videozentrale braucht für das Überspielen des Films die Kennung des PC-Recorders, der Computer des Installateurs benötigt die IP-Anschrift der Heizungsanlage für die Fernwartung. Handys, die später Nachrichten übers Internet schicken, und Internet-Telefonie gehen möglicherweise leer aus. Doch bevor Internet-Adressen zur heiß begehrten Schieberware werden, soll ein neues Adresssystern mit mehr Möglichkeiten her. Schon 1990 hatte sich die Internet Engineering Task Force (IETF) Gedanken über einen neues Internet-Protokoll mit einem größeren Adressangebot gemacht. Im IETF kümmern sich Forscher, Soft- und HardwareIngenieure um die fortlaufende Verbesserung von Architektur und Arbeit des Netz werks. Eine ihrer Arbeitsgruppen prognostizierte, der IPv4-Vorrat gehe 2005 zu Ende. Fünf Jahre dauerte es, dann waren sich alle Internet-Gremien einig: Eine neue Protokollversion, IPv6, muss her. Dann passierte weiter nichts. Endlich verkündete 1999 Josh Elliot von der Icann, ab sofort würden neue Anschriften verteilt. Ein historischer Moment", freute er sich.

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Source

Journal of the American Society for Information Science and technology. 52(2001) no.1, S.22-35