Lambe, P.: Organising knowledge : taxonomies, knowledge and organisational effectiveness (2007)
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- Abstract
- Summary Taxonomies are often thought to play a niche role within content-oriented knowledge management projects. They are thought to be 'nice to have' but not essential. In this groundbreaking book, Patrick Lambe shows how they play an integral role in helping organizations coordinate and communicate effectively. Through a series of case studies, he demonstrates the range of ways in which taxonomies can help organizations to leverage and articulate their knowledge. A step-by-step guide in the book to running a taxonomy project is full of practical advice for knowledge managers and business owners alike. Key Features Written in a clear, accessible style, demystifying the jargon surrounding taxonomies Case studies give real world examples of taxonomies in use Step-by-step guides take the reader through the key stages in a taxonomy project Decision-making frameworks and example questionnaires Clear description of how taxonomies relate to technology applications The Author Patrick Lambe is a widely respected knowledge management consultant based in Singapore. His Master's degree from University College London is in Information Studies and Librarianship, and he has worked as a professional librarian, as a trainer and instructional designer, and as a business manager in operational and strategic roles. He has been active in the field of knowledge management and e-learning since 1998, and in 2002 founded his own consulting and research firm, Straits Knowledge, with a partner. He is former President of the Information and Knowledge Society, and is Adjunct Professor at Hong Kong Polytechnic University. Patrick speaks and writes internationally on knowledge management. Readership This book is written primarily for knowledge managers and key stakeholders in knowledge management projects. However, it is also useful to all information professionals who wish to understand the role of taxonomies in a corporate setting. It may be used as a teaching text for postgraduate students in Information Studies, Library Science, and Knowledge Management, as well as at MBA level. Contents Part One: Dealing with Babel - the problem of coordination; why taxonomies are important; definitions; taxonomy as a common language; taxonomies express what is important; socially constructed; the business case for taxonomies; taxonomies in KM, collaboration, expertise management and information management; taxonomies, typologies and sensemaking Part Two: Fixing the foundations: planning your taxonomy project - understanding your context; identifying and engaging stakeholders; defining your purpose; planning your approach; communicating and setting expectations; managing myths; how NOT to do a taxonomy project; a taxonomy as a standard; digital information, hierarchies and facets Part Three: Building the floors: implementing your taxonomy project - Implicit taxonomies; evidence gathering; analysis or sensemaking; validation principles and techniques; change management and learning; taxonomy sustainability and governance; taxonomies and technology; measuring success Part Four: Looking skywards: the future of taxonomies - complexity and sensemaking; taxonomies as sensemaking frameworks and patterns; taxonomies and serendipity; taxonomies and ambiguity; anti-taxonomy and folksonomies; taxonomies, ignorance and power; taxonomies and organisational renewal
- Footnote
- While each single paragraph of the book is packed with valuable advice and real-life experience, I consider the last chapter to be the most intriguing and ground-breaking one. It's only here that taxonomists meet folksonomists and ontologists in a fundamental attempt to write a new page on the relative position between old and emerging classification techniques. In a well-balanced and sober analysis that foregoes excessive enthusiasm in favor of more appropriate considerations about content scale, domain maturity, precision and cost, knowledge infrastructure tools are all arrayed from inexpensive and expressive folksonomies on one side, to the smart, formal, machine-readable but expensive world of ontologies on the other. In light of so many different tools, information infrastructure clearly appears more as a complex dynamic ecosystem than a static overly designed environment. Such a variety of tasks, perspectives, work activities and paradigms calls for a resilient, adaptive and flexible knowledge environment with a minimum of standardization and uniformity. The right mix of tools and approaches can only be determined case by case, by carefully considering the particular objectives and requirements of the organization while aiming to maximize its overall performance and effectiveness. Starting from the history of taxonomy-building and ending with the emerging trends in Web technologies, artificial intelligence and social computing, Organising Knowledge is thus both a guiding tool and inspirational reading, not only about taxonomies, but also about effectiveness, collaboration and finding middle ground: exactly the right principles to make your intranet, portal or document management tool a rich, evolving and long-lasting ecosystem."
