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Schwarz, W.: ¬Das Fach 'Auskunftsdienst' in der Ausbildung des gehobenen Bibliotheksdienstes (1995)
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- Bibliotheksforum Bayern. 23(1995) H.2, S.216-242
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Hoffmann, B.: Professionalität für kundenorientierte Dienstleistungen : Bibliographie, Auskunft und Informationsvermittlung in der bibliothekarischen Ausbildung (1994)
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- Arbeitsfeld Bibliotheken: 6. Deutscher Bibliothekskongress, 84. Deutscher Bibliothekartag in Dortmund 1994. Hrsg.: H. Lohse
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Furlong, K.; Roberts, F.D.: If you teach it, will they learn? : Information literacy and reference services in a college library (1998)
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- Computers in libraries. 18(1998) no.5, S.22-25