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Palmquist, R.A.; Kim, K.-S.: Cognitive style and on-line database search experience as predictors of Web search performance (2000)
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- Abstract
- This study sought to investigate the effects of cognitive style (field dependent and field independent) and on-line database search experience (novice and experienced) on the WWW search performance of undergraduate college students (n=48). It also attempted to find user factors that could be used to predict search efficiency. search performance, the dependent variable was defined in 2 ways: (1) time required for retrieving a relevant information item, and (2) the number of nodes traversed for retrieving a relevant information item. the search tasks required were carried out on a University Web site, and included a factual task and a topical search task of interest to the participant. Results indicated that while cognitive style (FD/FI) significantly influenced the search performance of novice searchers, the influence was greatly reduced in those searchers who had on-line database search experience. Based on the findings, suggestions for possible changes to the design of the current Web interface and to user training programs are provided
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Lazonder, A.W.; Biemans, H.J.A.; Wopereis, I.G.J.H.: Differences between novice and experienced users in searching information on the World Wide Web (2000)
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- Abstract
- Searching for information on the WWW basically comes down to locating an appropriate Web site and to retrieving relevant information from that site. This study examined the effect of a user's WWW experience on both phases of the search process. 35 students from 2 schools for Dutch pre-university education were observed while performing 3 search tasks. The results indicate that subjects with WWW-experience are more proficient in locating Web sites than are novice WWW-users. The observed differences were ascribed to the experts' superior skills in operating Web search engines. However, on tasks that required subjects to locate information on specific Web sites, the performance of experienced and novice users was equivalent - a result that is in line with hypertext research. Based on these findings, implications for training and supporting students in searching for information on the WWW are identified. Finally, the role of the subjects' level of domain expertise is discussed and directions for future research are proposed
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Robins, D.: Shifts of focus on various aspects of user information problems during interactive information retrieval (2000)
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- Abstract
- The author presents the results of additional analyses of shifts of focus in IR interaction. Results indicate that users and search intermediaries work toward search goals in nonlinear fashion. Twenty interactions between 20 different users and one of four different search intermediaries were examined. Analysis of discourse between the two parties during interactive information retrieval (IR) shows changes in topic occurs, on average, every seven utterances. These twenty interactions included some 9,858 utterances and 1,439 foci. Utterances are defined as any uninterrupted sound, statement, gesture, etc., made by a participant in the discourse dyad. These utterances are segmented by the researcher according to their intentional focus, i.e., the topic on which the conversation between the user and search intermediary focus until the focus changes (i.e., shifts of focus). In all but two of the 20 interactions, the search intermediary initiated a majority of shifts of focus. Six focus categories were observed. These were foci dealing with: documents; evaluation of search results; search strategies; IR system; topic of the search; and information about the user
