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Abstract

Purpose - The paper aims to provide some insight into mental models of the bibliographic universe and how they compare with functional requirements for bibliographic records (FRBR) as a conceptual model of the bibliographic universe. Design/methodology/approach - To get a more complete picture of the mental models, different elicitation techniques were used. The three tasks of the paper were: card-sorting, concept mapping and comparison task. The paper deals with comparison task, which consisted of interviews and rankings, and provides a discussion of the results of the paper as a whole. Findings - Results of the ranking part of the comparison task confirm the findings of concept mapping task. In both cases, while there are individual differences between mental models, on average they gravitate towards FRBR. Research limitations/implications - This is a small study and it provides only a glimpse of the implications of using FRBR as a conceptual basis for cataloguing. More FRBR-related user studies are needed, including similar studies on different groups of individuals and different types of materials, as well as practical studies of user needs and user interfaces. Practical implications - The results of this study are the first user-tested indication of the validity of FRBR as a conceptual basis for the future of cataloguing. Originality/value - This is the first published paper of mental models of the bibliographic universe and uses a unique combination of mental model elicitation techniques.

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Abstract

According to estimates the mobile device will soon be the main platform for searching the web, and yet our knowledge of how mobile consumers use information, and how that differs from desktops/laptops users, is imperfect. The paper sets out to correct this through an analysis of the logs of a major cultural website, Europeana. The behavior of nearly 70,000 mobile users was examined over a period of more than a year and compared with that for PC users of the same site and for the same period. The analyses conducted include: size and growth of use, time patterns of use; geographical location of users, digital collections used; comparative information-seeking behavior using dashboard metrics, clustering of users according to their information seeking, and user satisfaction. The main findings were that mobile users were the fastest-growing group and will rise rapidly to a million by December 2012 and that their visits were very different in the aggregate from those arising from fixed platforms. Mobile visits could be described as being information "lite": typically shorter, less interactive, and less content viewed per visit. Use took a social rather than office pattern, with mobile use peaking at nights and weekends. The variation between different mobile devices was large, with information seeking on the iPad similar to that for PCs and laptops and that for smartphones very different indeed. The research further confirms that information-seeking behavior is platform-specific and the latest platforms are changing it all again. Websites will have to adapt.