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Poll, R.; Boekhorst, P. de: Measuring quality : international guidelines for performance measurement in academic libraries (1996)
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Stachnik, I.: Benutzerbefragungen in Bibliotheken : Grundlagen, Methoden, Beispiele (1995)
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Dreis, G.: Benutzerverhalten an einem Online-Publikumskatalog für wissenschaftliche Bibliotheken : Ergebnisse und Erfahrungen aus dem OPAC-Projekt der Universitätsbibliothek Düsseldorf (1994)
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Peters, T.A.: ¬The online catalog : A critical examination of public use (1991)
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