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Hofmann, U.: Qualitäts- und Technologiemanagement in Bibliotheken (1998)
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- Abstract
- Qualität der Dienstleistungen und Technologieeinsatz sind für Bibliotheken, Dokumentationseinrichtungen und alle weiteren Informationsdienstleistungsbetriebe kritische Erfolgsfaktoren. Um diese zu erfüllen, bietet Hofmann zahlreiche Hilfestellungen an. Er setzt sich mit den strategischen Herausforderungen von Bibliotheken auseinander und entwickelt entscheidungsunterstützende Instrumente eines Qualitäts- und Technologiemanagements. Anhand von Fallbeispielen und empirischen Untersuchungsergebnissen gibt Hofmann dem Leser die Möglichkeit, sich aktiv mit den Problemen eines Dienstleistungsmanagements in Bibliotheken auseinanderzusetzen
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Kingma, B.R.: ¬The economics of information : a guide to economics and cost-benefit analysis for information professionals (1996)
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- Date
- 22. 2.1997 19:44:14
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Virtuelle Organisation und Neue Medien : Workshop GeNeMe 99, Gemeinschaften in neuen Medien, TU Dresden, 28./29.10.1999 (1999)
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- Date
- 17. 7.2002 19:48:22
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Lusti, M.: Data Warehousing and Data Mining : Eine Einführung in entscheidungsunterstützende Systeme (1999)
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- Date
- 17. 7.2002 19:22:06
