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Abstract

Ontologies have been developed and investigated for quite a while now in artificial intelligente and natural language processing to facilitate knowledge sharing and reuse. More recently, the notion of ontologies has attracied attention from fields such as intelligent information integration, cooperative information systems, information retrieval, electronic commerce, and knowledge management. The author systematicaliy introduces the notion of ontologies to the non-expert reader and demonstrates in detail how to apply this conceptual framework for improved intranet retrieval of corporate information and knowledge and for enhanced Internet-based electronic commerce. In the second part of the book, the author presents a more technical view an emerging Web standards, like XML, RDF, XSL-T, or XQL, allowing for structural and semantic modeling and description of data and information.

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Abstract

One out of two companies have increased their productivity or saved costs with knowledge management. This is a result from a comprehensive cross-industry survey in Europe about knowledge management run by the Competence Center Knowledge Management at Fraunhofer IPK, Germany. Best practices in knowledge management from leading companies are described for practitioners in different industries. The book shows how to integrate knowledge management activities into the daily business tasks and processes, how to motivate people and which capabilities and skills are required for knowledge management. The book concludes with an overview of the leading knowledge management projects in several European countries.

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Abstract

As the most comprehensive reference work dealing with knowledge management (KM), this work is essential for the library of every KM practitioner, researcher, and educator. Written by an international array of KM luminaries, its approx. 60 chapters approach knowledge management from a wide variety of perspectives ranging from classic foundations to cuttingedge thought, informative to provocative, theoretical to practical, historical to futuristic, human to technological, and operational to strategic. The chapters are conveniently organized into 8 major sections. The first volume consists of the sections: foundations of KM, knowledge - a key organizational resource, knowledge processors and processing, influences an knowledge processing. Novices and experts alike will refer to the authoritative and stimulating content again and again for years to come. The second volume consists of the sections: technologies for knowledge management, outcomes of KM, knowledge management in action, and the KM horizon. Novices and experts alike will refer to the authoritative and stimulating content again and again for years to come.

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Abstract

An in-depth analysis of strategic management concepts and techniques and how they can be usefully applied to the planning and delivery of information services. Offers practical guidance on the strategy process from appraisal and assessment through to implementation and improvement. Examines the environment in which planning takes place, and financial management issues.Annotated references to management and information service literature.Includes further reading and index. Sheila Corrall is the University Librarian at the University of Reading. She has worked as an information specialist, manager and consultant in public, and national academic libraries. At the British Library, her roles included policy and planning support to top management and responsibility for a portfolio of revenue-earning services in science, technology, patents and business information.

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Abstract

The key focus of this book is to integrate elements of information and knowledge management, together with the business process and intellectual capital. The book questions some of the fundamental concepts and principles currently used to manage information that revolve around business processes. Specifically, it addresses the argument to more effectively evaluate the contributions of human and systems capital (which are defined) to a process, highlighting the need to make more conscious decisions about what role each will perform in the developed process.

Content

Key Features - Covers the integration of the intellectual capital with business processes - Provides practical guidance an analysis of the complete business process (including products and customers) from a human and systems capital perspective - Provides practical frameworks that enable readers to implement the suggested strategies regarding the development of intellectual capital round business processes, which are explained throughout the book The Author Liz Taylor has worked in the knowledge and information management field for the past eight years. Readership The book is primarily aimed at those individuals in a service provision environment, who are responsible for change and/or effective business processes. Contents Introduction - the current environment; practical opportunities to expand the concepts; the way forward? Intellectual capital - definitions in context; capital relationships; introduction to the business process Human capital - the organisational perspective; relationship with corporate learning and development; tacit knowledge and the individual; contributions and collaboration; knowledge transfer Systems capital - information and communication; tools and enablers Examining the process (1) - the process jigsaw; inputs, outputs and by-products Examining the process (II) - creation of knowledge; influencing factors Managing expectations - adaptability and flexibility; environmental assessment; customer components; acceptable standards Maximising potential -focus of developments; effect of peripheral business activities; mapping potential contributions to a business process; prioritising development And the future? - the information and knowledge management vision; next steps

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Footnote

Rez. in: nfd 51(2000) H.8, S.496-497 (W. v. Hahn); ProLibris 6(2001) H.1, S.62 (R. Depping); B.I.I. online 4(2001) H.2, S.216-217 (D. Schmidmaier); Bibliothek: Forschung und Praxis 25(2001) H.1, S.114-115 (A. Halle)

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Abstract

This book looks at the key skills that are required in organizations in the information intensive society; it also examines the power of information behaviour on the construction of different kinds of shared knowledge and social identity in a group. The book introduces the different dimensions of social capital that is structural and cognitive, and looks at the relational aspects of information behaviour in organizations. This book analyses experiences with two different case studies - in the financial and biotechnology industries - in order to gain additional insights in how the internal organization environment should be designed to support the development of the organization's intellectual capital. Key Features 1. Introduces social capital dimensions to the knowledge management framework 2. Provides empirical work on the new combination of social capital and organizational information behaviour. 3. Two different information sharing practices are presented: a claims handling unit (routine based work) and a biotechnology firm (expert work) 4. Develops social capital measures into qualitative information research 5.The book illustrates the importance of social aspects in ma She has worked as a visiting researcher at Napier University, Edinburgh, 2004-05. Her teaching and research concerns information seeking, information management in business organizations, and aspects of social capital and knowledge sharing in groups and organizations. She has published several articles and papers in these areas. Readership The book is aimed at academics and students at all levels in library and information science, as well as information management and knowledge management practitioners and managers interested in managing information and knowledge effectively.Contents Part 1: Theories of Information Sharing Information sharing in context Patterns of sharing - enablers and barriers Social navigation Part II: Two Practices in Information Sharing Introducing the two cases Claims handlers Expert organisation Part III: Insights into Information, Knowledge Sharing and Social Capital Dimensions of social capital in the two cases Social capital and sharing - building structures for knowledge sharing and its management Importance of the awareness of social capital in connection with information and knowledge sharing in today's companies.

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Abstract

The Fraunhofer Competence Center Knowledge Management presents in this second edition its up-dated and extended research results an business-process oriented knowledge management, pro-active change management, KM strategy, knowledge structuring and KM audit, reviews the latest advancements in measuring intellectual capital and classifies more than 100 KM tools. Best Practices in KM are described by the Swiss Benchmarking Center TECTEM at University St. Gallen and in case studies from pricewinning companies like Aventis and Siemens as well as from Arthur D. Little, British Aerospate plc., Hewlett-Packard, IBM, Phonak and Roche. New survey results an KM from EFQM, OECD and an "The Future of Knowledge Management" are presented. The book concludes with an overview an research funded by the European Commission in order to make "KM Made in Europe" a reality.

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Abstract

Web Intelligence is a new research area dealing with all aspects of intelligent data processing in the Web. As the ferst book devoted to Web Intelligence, this coherently written multi-author monograph provides a thorough introduction and systematic overview of this new area. It presents both the current state of research as well as application aspects. All major topics related to Web Intelligence which can have impact an future directions and developments are presented in detail. This book will be a valuable source of reference for years to all research and development professionals interested in Weh Intelligence. Students will also appreciate the numerous illustrations and examples.

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