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Source

Knowledge management: organization competence and methodolgy. Proceedings of the Fourth International ISMICK Symposium, 21-22 October 1996, Netherlands. Ed.: J.F. Schreinemakers

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Source

Knowledge management: organization competence and methodolgy. Proceedings of the Fourth International ISMICK Symposium, 21-22 October 1996, Netherlands. Ed.: J.F. Schreinemakers

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Source

Knowledge management: organization competence and methodolgy. Proceedings of the Fourth International ISMICK Symposium, 21-22 October 1996, Netherlands. Ed.: J.F. Schreinemakers

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Abstract

State of the art reviews coveruing a range of topics relating to small business information work, including: the relationship between small businesses and information sources and providers available to them; the use of information by small businesses; the state of the information technology adoption process by small businesses; and changes in small business information use. Concludes with a discussion about future research in the field and includes hypotheses about the impact of information access and technology on small businesses. Pays particular attention to the likely changes that are likely to take place in the small business environment, involving: telecommuting; and the electronic delivery of customized, timely environmental scanning information that will permit small businesses to function like big businesses. Decries the absence of effective links between small businesses and the information brokering world but sees small businesses taking advantage of some of the new lower cost online services that are being offered through the Internet

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Abstract

Reports results of the 7th annual survey of the use of business information in UK libraries, based on a questionnaire survey mailed in Jan 1998 to 817 libraries. The Internet is now a centrally important resource for nearly all UK business libraries and 90% of 1998 survey respondents are currently using it. While some end user services (Internet and CD-ROM) are being taken up, there is little evidence of penetration of end user online services in the organizations employing business librarians. After earlier fearing its consequences, business librarians now view end user access to the Internet with equanimity. Business reference departments in public libraries are facing a serious threat from the Internet. Business information budgets vary widely, from under 5.000 pounds to over 1 million pounds and the most common is the 5.000 to 24.999 pound range. Business libraries have espoused the information age and 50% spend at least half of their resources budgets on electronic data

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Abstract

Knowledge management is not simply an extension of information management but requires a company to change its culture and processes using IT to make knowledge easily used and distributed. A survey showed 90% of US and European respondents considered themselves as knowledge intensive businesses and 96% agreed that they could get more value from their knowledge base. As firms turn to knowledge management, text retrieval companies are launching or developing knowledge management products. Describes the Knowledge Network suite of the Canadian firm, Fulcrum Technologies. This software is selling well but Fulcrum is in a precarious position as its traditional customer base is shrinking faster than expected. As another example, refers to the strategy adopted by Dataware technologies for countering cash flow problems by selling part of its operation to build up cash reserves and pinning its future on Dataware 2

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Source

Knowledge management: organization competence and methodolgy. Proceedings of the Fourth International ISMICK Symposium, 21-22 October 1996, Netherlands. Ed.: J.F. Schreinemakers

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Abstract

The paper discusses the experiences of Schlumberger in designing and deploying knowledge management (KM) systems and outlines the empathic design techniques that are appropriate and productive for such applications. The user requirements for novel applications, such as Web-based KM systems, are difficult to establish using traditional research tools. It is challenging to determine the utility of innovative ways to access information prior to implementation and deployment. KM applications frequently serve as a testing ground for new business processes and models of communication and collaboration. Through the observation of the usage patterns, the empathic design approach facilitates the creation of more flexible systems that can be adapted to the real needs of the users. In the pre-Intranet environment, electronic information systems were designed for specially trained users, and this level of specialization was justified. The first Intranet navigation tools and systems were built on the principles of the pre-Intranet design, continuing the tradition of specialization. The global character of the Schlumberger Intranet led to the emergence of the new population of "occasional" users, who use many applications as their projects require. These users may never learn an application in depth, but they need to be efficient online. As a result, a "market" approach to designing the Schlumberger KM solutions became more popular, leading to the simplification of systems and interfaces, creation of a new classification system, and a better awareness of the users' needs. The new approach to the Intranet information systems in Schlumberger is reflected in the Schlumberger Knowledge Hub

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Source

Knowledge management: organization competence and methodolgy. Proceedings of the Fourth International ISMICK Symposium, 21-22 October 1996, Netherlands. Ed.: J.F. Schreinemakers