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Ulrich, P.S.: Collaborative Digital Reference Service : Weltweites Projekt (2001)
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Herrmann, C.: Partikulare Konkretion universal zugänglicher Information : Beobachtungen zur Konzeptionierung fachlicher Internet-Seiten am Beispiel der Theologie (2000)
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Kostädt, P.: ¬Das zentrale Zugangssystem der Digitalen Bibliothek NRW (2001)
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Numminen, P.; Vakkari, P.: Question types in public libraries' digital reference service in Finland : comparing 1999 and 2006 (2009)
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Heller, L.: Warum Wissenschaftler nicht mehr einfach nur publizieren : Beobachtungen anhand aktueller digitaler Trends (2009)
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Nicholas, D.; Williams, P.; Cole, P.; Martin, H.: ¬The impact of the Internet on information seeking in the Media (2000)
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Rowlands, I.; Nicholas, D.; Williams, P.; Huntington, P.; Fieldhouse, M.; Gunter, B.; Withey, R.; Jamali, H.R.; Dobrowolski, T.; Tenopir, C.: ¬The Google generation : the information behaviour of the researcher of the future (2008)
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Shachaf, P.; Oltmann, S.M.; Horowitz, S.M.: Service equality in virtual reference (2008)
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Beddies, A.: Sprung ins digitale Zeitalter : Geisteswissenschaftliche Forschung nutzt Potenziale des Internet (2009)
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Kasperek, G.: Recherchieren - auch mal mit dem Mut zur Lücke : Literaturbezogene Arbeitsweisen bei Naturwissenschaftlern am Beispiel der Biologie (2009)
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Heller, L.: Literatur- und Informationsversorgung in der Spitzenforschung (2009)
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Günther, S.: Aufbruch in den virtuellen Raum : Anleitung zum Aufbau eines Web Contact Centers (2005)
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