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  • × theme_ss:"Informationsdienstleistungen"
  • × theme_ss:"Internet"
  • × type_ss:"a"
  1. Weilenmann, A.-K.: Informationsdienstleistungen für virtuelle Universitäten (2000) 0.03
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    Abstract
    Die sich rasant verändernde Informationslandschaft erfordert ein Umdenken in den verschiedenen Informations- und Dokumentationsstellen; es gibt kaum noch einen Arbeitsbereich, der nicht stetigen Umwälzungen unterworfen ist. Besonders in der Auskunftstätigkeit sehen wir uns mit neuen Herausforderungen konfrontiert, um der zunehmenden Disintermediation zu begegnen. Unseren Kunden stehen übers Internet vielfältige Wege zur Verfügung, um sich die Informationen selbst zu beschaffen, was jedoch meist dazu führt, dass sie sich in den Weiten des World Wide Web verlieren. Die Kompetenz und sachkundige Navigationshilfe der Informations- und Dokumentationsspezialisten wird demnach je länger, umso mehr gefordert sein; es verändert sich lediglich die Art und Weise des Auskunftgebens: ,Librarians need to more formally incorporate this awesome information power into a new model of service provision so that they may position themselves to meet the needs of reference services in the next century". Vor diesem Hintergrund drängt sich nicht nur ein anderes Vorgehen beim Kundeninterview auf, sondern es stellt sich ebenfalls die Frage, wie man die Informations- und Kommunikationstechnologien (l+K-Technologien) sinnvoll einsetzen kann, sowohl für den konventionellen als auch für den virtuellen Auskunftsdienst. Das zunehmende Aufkommen virtueller Universitäten verlangt nach neuen innovativen Ideen, um den potenziellen Studenten angemessene Dienstleistungen zu bieten, die es ihnen erlauben, das ganze Spektrum der l+K-Technologien voll auszuschöpfen. Virtuelle Auskunftsdienste bzw. "virtual reference desks" sind immer häufiger beliebte Themen in der Fachpresse und werden in Zukunft als entscheidender Wettbewerbsfaktor gelten. Wie kann man die vorhandenen Informationen so bündeln und kanalisieren, dass unsere Kunden so rasch und so effizient als möglich zu den von ihnen nachgefragten Inhalten kommen? Ein kurzer Überblick über den heutigen Entwicklungsstand der "virtual reference desks" zeigt auf, dass vor allem die "Internet Public Library" (IPL) auf diesem Gebiet Pionierarbeit geleistet hat, dass ihre Angebote jedoch nicht über E-Mail-Auskunft hinausgehen. Anhand eines dreistufigen Auskunftsmodells werden fortschrittliche Möglichkeiten aufgezeigt, wie man Fernauskunft unter Einbezug aller Internetdienste (E-Mail, Newsgroups, Chat, WWW) abwickeln und gestalten könnte, wobei vor allem technische Ansätze berücksichtigt werden, das ganze Umfeld einer virtuellen Universität jedoch nicht außer Acht gelassen wird.
    Source
    Information und Öffentlichkeit: 1. Gemeinsamer Kongress der Bundesvereinigung Deutscher Bibliotheksverbände e.V. (BDB) und der Deutschen Gesellschaft für Informationswissenschaft und Informationspraxis e.V. (DGI), Leipzig, 20.-23.3.2000. Zugleich 90. Deutscher Bibliothekartag, 52. Jahrestagung der Deutschen Gesellschaft für Informationswissenschaft und Informationspraxis e.V. (DGI). Hrsg.: G. Ruppelt u. H. Neißer
  2. Au, K.-N.; Tipton, R.L.: Webpages as courseware : bibliographic instruction on the Internet (1997) 0.03
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    Language
    e
  3. Rüdiger, B.; Baumgärtel, M.: Kooperative Erschließung von bibliothekarischen Internetquellen : ein Projekt des DBI (1997) 0.02
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    Pages
    S.29-38
    Source
    Weiter auf dem Weg zur Virtuellen Bibliothek! Praxis, Projekte, Perspektiven. 2. INETBIB-Tagung der Universitätsbibliothek Dortmund und der Fachhochschule Potsdam, Fachbereich Archiv-Bibliothek - Dokumentation vom 10.-11.3.1997. 2., erw. Aufl. Hrsg. von B. Tröger u. H.-C. Hobohm
  4. Moore, A.: As I sit studying : WWW-based reference services (1998) 0.02
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    Date
    17. 7.1998 22:10:42
    Language
    e
    Source
    Internet reference services quarterly. 3(1998) no.1, S.29-36
  5. Vaughn, S.: ¬One librarian's journey into a cyberspace career (1996) 0.01
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    Language
    e
    Source
    The roles of reference librarians: today and tomorrow. Ed.: K. Low
  6. Herrmann, C.: Partikulare Konkretion universal zugänglicher Information : Beobachtungen zur Konzeptionierung fachlicher Internet-Seiten am Beispiel der Theologie (2000) 0.01
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    Date
    22. 1.2000 19:29:08
  7. Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994) 0.01
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    Date
    27.12.2015 18:22:38
    Language
    e
  8. Cloughley, K.: Digital reference services : how do the library-based services compare with the expert services? (2004) 0.01
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    Abstract
    Reports on the performance of five free digital reference services (DRS) in answering ten reference questions. The first five questions were of a simple, factual, nature which should have ready answers. The second set of five were based on the subject of film studies. The answers to these questions varied from a simple one- or two-word response, to more extensive information, such as question 10. This study notes the use of various delivery methods for DRS: chat, Web forms, e-mail. It outlines the individual and co-operative approaches; and the challenges posed to the academic libraries by the so-called expert services. This study also intends to check if the services would ask for further information to ensure accuracy or simply provide the best answer based on the first query. It finds that there is often a trade-off between speed of response and quality or accuracy of response.
    Language
    e
  9. Drewitt, D.; Morris, D.: LOIS (Library Online Information Service) (1996) 0.01
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    Language
    e
    Source
    The Internet, networking and the public library. Ed.: S. Ormes u. L. Dempsey
  10. Schröder, K.: Internet-Benutzerarbeitsplätze in der Universitätsbibliothek Dortmund : ein Erfahrungsbericht (1997) 0.01
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  11. Keiper, K.: ¬Die Nutzung von Internetdiensten an der Auskunft der Bibliothek der Universität Konstanz (1997) 0.01
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  12. Kahmann, K.: ¬Die Stadtbüchereien sind Internett (1998) 0.01
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  13. Dillon, M.; Jul, E.: Assessing Information on the Internet: : Toward Providing Library Services for Computer-Mediated Communication (2001) 0.01
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    Language
    e
    Source
    Journal of library administration. 34(2001) nos.1/2, S.23-29
  14. Kubicek, H.; Tisborn, U.: Öffentliche Bibliotheken : Zugang zu den Datenautobahnen (1995) 0.01
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  15. Polly, J.A.: Zielgruppen im ländlichen Raum : ein Rückblick auf das GAIN-Projekt (1997) 0.01
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    Source
    Elektronische Medien in öffentlichen Bibliotheken: vom Experiment zum Konzept. Dokumentation einer Konferenz. Hrsg.: C. Flodell u. A. Mitrowann
  16. Seedorf, U.: Bürgerinformationssysteme im Test (2000) 0.01
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  17. Savolainen, R.: Seeking and using information from the Internet : the context of non-work use (1999) 0.01
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    Exploring the contexts of information behaviour: Proceedings of the 2nd International Conference on Research in Information Needs, Seeking and Use in Different Contexts, 13-15 August 1998, Sheffield, UK. Ed. by D.K. Wilson u. D.K. Allen
  18. Mendelsohn, S.: Should all librarians acquire the skills to educate and train end-users? (1996) 0.01
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    Date
    25. 2.1997 19:32:29
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    Information world review. 1996, no.113, S.29-30
  19. Conhaim, W.W.: About FreeNets (1995) 0.01
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    29. 1.1996 17:34:09
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  20. Humphreys, N.: Putting our heads together : reference librarians and indexers (1996) 0.01
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    Language
    e
    Source
    Keywords. 4(1996) no.5, S.1,27-29

Languages

  • e 149
  • d 40