Search (19 results, page 1 of 1)

  • × theme_ss:"Informationsdienstleistungen"
  • × theme_ss:"Internet"
  • × type_ss:"a"
  1. Ulrich, P.S.: Collaborative Digital Reference Service : Weltweites Projekt (2001) 0.02 
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    Date
    20. 4.2002 17:30:22
  2. Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994) 0.02 
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    Date
    27.12.2015 18:22:38
  3. Müllenbruck, S.: "Sind Sie ein Mensch?" : Auskunft per Chat an der UB Trier (2001) 0.02 
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    Abstract
    Das Internet hat die Bibliotheksarbeit in den letzten Jahren stark verändert, die Auskunft vielleicht sogar in besonderem Maße. Wir verfügen über hervorragende Recherchemöglichkeiten, müssen uns aber auch veränderten Ansprüchen unserer Benutzer stellen. Insbesondere im universitären Umfeld ist die Nutzung vernetzter, multimedialer Arbeitsplätze mittlerweile verbreitet, und es wird erwartet, dass die Dienstleistungen der Bibliothek vom PC aus zugänglich sind. Aber auch externe Bibliotheksbenutzer greifen zunehmend auf das Internet als Kornmunikationsmedium zurück. Das zeigt sich in einem starken Rückgang der schriftlichen Anfragen per Brief, dagegen steigt die Zahl der E-Mail-Anfragen kontinuierlich an. Das Problem bei diesen Anfragen ist oft, dass sie unklar formuliert sind und daher ohne Rückfragen nicht angemessen beantwortet werden können. Ein Angebot, das in vielen Bibliotheken mittlerweile zum Standard gehört, sind Hilfetexte und Listen häufig gestellter Fragen (FAQ) auf den Webseiten, die aber leider selten gelesen werden. Ein häufiges Problem ist auch, dass Benutzer nicht wissen, wer für bestimmte Fragen zuständig ist. Fazit: Den qualitativ oft hochwertigen Internetangeboten der Bibliotheken mangelt es an Interaktionsmöglichkeiten. Wie man dies verbessern könnte, beschrieb in allerdings recht allgemeiner Form ein Vortrag von Anne-Katharina Weilenmann auf dem Bibliothekartag 2000 in Leipzig. Durch einen Eintrag in dem sehr nützlichen "Librarians' Index to the Internet" wurden wir auf das ELITE Project der University of Leicester aufmerksam, das eine Fülle von Informationen zum Thema Online-Auskunftsdienste zusammenträgt und eine Liste mit Links zu Bibliotheken aus dem angloamerikanischen Raum anbietet, die solche Möglichkeiten bereits nutzen
  4. Herrmann, C.: Partikulare Konkretion universal zugänglicher Information : Beobachtungen zur Konzeptionierung fachlicher Internet-Seiten am Beispiel der Theologie (2000) 0.02 
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    Date
    22. 1.2000 19:29:08
  5. Hilberer, T.: Bibliothekarische Öffentlichkeitsarbeit durch Informationsangebote im World Wide Web : Beispiel: Universitäts- und Landesbibliothek Düsseldorf (1996) 0.01 
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    Date
    21. 9.1996 16:03:22
  6. Armour, J.; Cisler, S.: Community networks on the Internet (1994) 0.01 
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    Source
    Library journal. 119(1994) no.11, S.22-24
  7. Gill, H.S.; Yates-Mercer, P.: ¬The dissemination of information by local authorities on the World Wide Web (1998) 0.01 
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    Date
    10. 1.1999 17:22:49
  8. Schaefer, M.T.: Internet information retrieval for libraries : four keys & sites that use them (1998) 0.01 
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    Date
    22. 2.1999 13:19:44
  9. Moore, A.: As I sit studying : WWW-based reference services (1998) 0.01 
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    Date
    17. 7.1998 22:10:42
  10. Julien, H.: Bibliographic instruction trends in Canadian academic libraries (1997) 0.01 
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    Source
    Canadian journal of information and library science. 22(1997) no.2, S.1-15
  11. Heller, L.: Warum Wissenschaftler nicht mehr einfach nur publizieren : Beobachtungen anhand aktueller digitaler Trends (2009) 0.01 
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    Date
    22. 7.2009 13:38:36
  12. Shaw, D.: Challenges of information technology in improving information services (1997) 0.01 
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    Date
    22. 2.1999 16:50:03
  13. Beddies, A.: Sprung ins digitale Zeitalter : Geisteswissenschaftliche Forschung nutzt Potenziale des Internet (2009) 0.01 
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    Date
    22. 7.2009 13:41:03
  14. Quint, B.: Round the clock, round the world : delivering quality affordable data 24 hours a day will take us into the future (1998) 0.01 
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    Date
    22. 2.1999 18:08:25
  15. Kasperek, G.: Recherchieren - auch mal mit dem Mut zur Lücke : Literaturbezogene Arbeitsweisen bei Naturwissenschaftlern am Beispiel der Biologie (2009) 0.01 
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    22. 7.2009 13:41:12
  16. Heller, L.: Literatur- und Informationsversorgung in der Spitzenforschung (2009) 0.01 
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    Date
    22. 7.2009 13:40:29
  17. Bushallow-Wilbur, L.; DeVinney, G; Whitcomb, F.: Electronic mail reference service : a study (1996) 0.01 
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    Abstract
    Presents results of a study, conducted at the State University of New York at Buffalo, to examine the use of an e-mail reference service in 3 library units. Data gathered includes a snapshot of user demographics, question classification, and use patterns. The questionnaire survey found that the service was being utilized in a different manner than providers may have intended. One example demonstrates that projected use during off duty hours, weekends, and evenings was significantly lower than use during regular reference hours. In moving towards the virtual library, it is important that librarians learn more about the remote user and to consider additional electronic services. Although much is known about how e-mail reference services are administered and used, little is known about the 'invisible' people who ask the questions
  18. Günther, S.: Aufbruch in den virtuellen Raum : Anleitung zum Aufbau eines Web Contact Centers (2005) 0.01 
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    Date
    22. 9.2005 20:50:31
  19. Windrath, M.: Auf der Suche nach der richtigen Antwort : Von der Bücherrallye bis zur Web-Recherche: Neuer Schulservice der Stadtbibliothek boomt (2006) 0.00 
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    Date
    3. 5.1997 8:44:22

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  • e 10
  • d 9