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Abstract

Hinweis auf das endgültige Ende der Internet Public Library (IPL/ipl2) zusammen mit dem weltweit operierenden Online-Auskunftsdienst "Ask a Question" für Ende Juni 2015.

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Abstract

Many libraries manage Web sites intended to provide their users with online resources suitable for answering reference questions. Most of these sites can be analyzed in terms of their depth, and their organizing and searching features. Composing a typology based on these factors sheds light on the critical design decisions that influence whether users of these sites succees or fail to find information easily, rapidly and accurately. The same analysis highlights some larger design issues, both for Web sites and for information management at large