Search (57 results, page 1 of 3)

  • × theme_ss:"Informationsdienstleistungen"
  • × theme_ss:"Internet"
  • × year_i:[2000 TO 2010}
  1. Ulrich, P.S.: Collaborative Digital Reference Service : Weltweites Projekt (2001) 0.02 
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    Date
    20. 4.2002 17:30:22
  2. Herrmann, C.: Partikulare Konkretion universal zugänglicher Information : Beobachtungen zur Konzeptionierung fachlicher Internet-Seiten am Beispiel der Theologie (2000) 0.02 
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    Date
    22. 1.2000 19:29:08
  3. Härkönen, S.: Digital Reference Konsortien : Kooperative Online-Auskunft in Bibliotheken (2007) 0.02 
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    Classification
    AVY (E)
    AZA (E)
    Date
    22. 8.2009 19:50:27
    GHBS
    AVY (E)
    AZA (E)
  4. Günther, S.: Aufbruch in den virtuellen Raum : Anleitung zum Aufbau eines Web Contact Centers (2005) 0.02 
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    Date
    22. 9.2005 20:50:31
    Language
    e
  5. Hoffmann, R.: Mailinglisten für den bibliothekarischen Informationsdienst am Beispiel von RABE (2000) 0.01 
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    Date
    22. 2.2000 10:25:05
    Series
    Kölner Arbeitspapiere zur Bibliotheks- und Informationswissenschaft; Bd.22
  6. Heller, L.: Warum Wissenschaftler nicht mehr einfach nur publizieren : Beobachtungen anhand aktueller digitaler Trends (2009) 0.01 
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    Date
    22. 7.2009 13:38:36
  7. Beddies, A.: Sprung ins digitale Zeitalter : Geisteswissenschaftliche Forschung nutzt Potenziale des Internet (2009) 0.01 
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    Date
    22. 7.2009 13:41:03
  8. Lipow, A.G.: ¬The virtual reference librarian's handbook (2003) 0.01 
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    Date
    22. 3.2004 14:46:50
    Footnote
    Rez. in BuB 56(2004) H.3: "Auskunfts- und Informationsdienst wird in den USA als unverzichtbare und wohl wichtigste bibliothekarische Tätigkeit betrachtet. Daher verwundert nicht, dass die Popularisierung des Internet Bibliothekare und Bibliotheken frühzeitig dazu veranlasst hat, ihre Auskunftsdienstleistungen im Web anzubieten. Dies geschah zunächst durch organisierte Auskunft per E-Mail, später per Webformular und vor allem seit 2000/2001 verstärkt per Chat. Als zusammenfassende Bezeichnung für diese Varianten wird meist der Begriff digital reference verwendet. In den USA, aber auch in Australien, Großbritannien oder Skandinavien schenkt man dem Thema Digital Reference schon seit mehreren Jahren größte Aufmerksamkeit. Die Zahl der bislang dazu publizierten Fachaufsätze lag Ende 2003 bereits weit über 600, jährlich im November findet seit 1999 die »Digital Reference Conference« statt, und mit DIG_REF sowie LiveReference existieren zwei Diskussionslisten, die sich ausschließlich mit Fragen bibliothekarischer Auskunft im Internet beschäftigen. Im vergangenen Jahr sind in den USA allein vier umfangreiche Monographien zu Digital Reference erschienen, darunter das hier zu besprechende Werk von Anne Lipow. ... Gegenwärtig deutet sich an, dass das Thema Digital Reference, Online-Auskunft oder Auskunft per Chat in deutschen Bibliotheken auf mehr Interesse stößt als in den vergangenen Jahren. Nachdem bislang vorwiegend (einige wenige) wissenschaftliche Bibliotheken ChatAuskunft anbieten, haben mehrere Öffentliche Bibliotheken, darunter die ZLB Berlin und die Stadtbücherei Frankfurt am Main, angekündigt, zukünftig auchAuskunftperChatanbieten zu wollen. Eine wichtige Rolle spielt in diesem Zusammenhang der weltweite Auskunftsverbund QuestionPoint, der von OCLC gemeinsam mit der Library of Congress betrieben wird. Sowohl denjenigen, die sich noch im Unklaren sind, als auch jenen, die entsprechende Planungen bereits beschlossen haben, kann der Band von Anne Lipow nur wärmstens empfohlen werden." (H. Rösch)
    Language
    e
  9. Kasperek, G.: Recherchieren - auch mal mit dem Mut zur Lücke : Literaturbezogene Arbeitsweisen bei Naturwissenschaftlern am Beispiel der Biologie (2009) 0.01 
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    Date
    22. 7.2009 13:41:12
  10. Heller, L.: Literatur- und Informationsversorgung in der Spitzenforschung (2009) 0.01 
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    22. 7.2009 13:40:29
  11. Windrath, M.: Auf der Suche nach der richtigen Antwort : Von der Bücherrallye bis zur Web-Recherche: Neuer Schulservice der Stadtbibliothek boomt (2006) 0.01 
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    Date
    3. 5.1997 8:44:22
  12. Dillon, M.; Jul, E.: Assessing Information on the Internet: : Toward Providing Library Services for Computer-Mediated Communication (2001) 0.00 
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  13. ¬The role and impact of the Internet on library and information services (2001) 0.00 
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  14. Nicholas, D.: Assessing information needs : tools, techniques and concepts for the Internet age (2000) 0.00 
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  15. Lapp, E.; Schwartz, D.: Konzept und prototypische Realisierung einer elektronischen Bibliothek für Ingenieure : Teil 2 (2000) 0.00 
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  16. Miedtke, E.: ILEKS : Zum aktuellen Stand der Datenbank und des ILEKS-Konsortiums (2000) 0.00 
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  17. Shachaf, P.; Oltmann, S.M.; Horowitz, S.M.: Service equality in virtual reference (2008) 0.00 
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    Abstract
    Research is divided about the potential of e-service to bridge communication gaps, particularly to diverse user groups. According to the existing body of literature, e-service may either increase or decrease the quality of service received. This study analyzes the level of service received by different genders and ethnic groups when academic and public librarians answered 676 online reference queries. Quality of e-service was evaluated along three dimensions: timely response, reliability, and courtesy. This study found no significant differences among different user groups along any of these dimensions, supporting the argument that the virtual environment facilitates equitable service and may overcome some challenges of diverse user groups.
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  18. Gurstein, M.: Community informatics : enabling communities with information and communication technologies (2000) 0.00 
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  19. Rösch, H.: Digital Reference : Bibliothekarische Auskunft und Informationsvermittlung im Web (2003) 0.00 
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    Abstract
    Amerikanische Bibliotheken sind im Internet nicht nur durch ihre Kataloge präsent, sondern bieten mit Digital Reference weitere Informationsdienstleistungen in diesem Medium an. Auskunft per E-Mail, Web-Formular und Chat sowie schließlich via Web Contact Center markieren die bisherigen Entwicklungsstufen. Web Contact Center wurden ursprünglich im Kontext von E-Commerce entwickelt. Sie umfassen eine Vielzahl von kommunikativen und kollaborativen Tools. Bibliotheken tragen damit der veränderten Medienkultur Rechnung und können den Herausforderungen der Informationsgesellschaft gerecht werden.
  20. Dillon, M.: Assessing Information on the Internet: : Toward Providing Library Services for Computer-Mediated Communication (2001) 0.00 
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    Language
    e

Authors

Languages

  • e 37
  • d 20

Types

  • a 44
  • m 12
  • s 3
  • b 1
  • x 1
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Themes

Subjects

Classifications