Search (15 results, page 1 of 1)

  • × theme_ss:"Informationsdienstleistungen"
  • × theme_ss:"Internet"
  • × year_i:[2000 TO 2010}
  1. Heller, L.: Warum Wissenschaftler nicht mehr einfach nur publizieren : Beobachtungen anhand aktueller digitaler Trends (2009) 0.06 
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    Date
    22. 7.2009 13:38:36
  2. Hoffmann, R.: Mailinglisten für den bibliothekarischen Informationsdienst am Beispiel von RABE (2000) 0.05 
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    Abstract
    Welche qualitativen Verbesserungsmöglichkeiten bieten Mailinglisten für den bibliothekarischen Informationsdienst? Nach einem Überblick über Aufgaben und Formen bibliothekarischer Informationsdienstleistungen und einer Einführung in Mailinglisten für den Informationsdienst wird in dieser Arbeit exemplarisch die im Juli als deutschsprachigen Pendant zu Stumpers-L für Auskunftsbibliothekare gegründete Mailingliste 'RABE' (Recherche und Auskunft in bibliothekarischen Einrichtungen) beschrieben und analysiert. Dazu werden die Ergebnisse zweier empirischer Untersuchungen herangezogen: einer im März 1999 durchgeführten Umfrage unter den Listenmitgliedern und einer Auswertung der im WWW-Archiv von RABE bis Februar 1999 gespeicherten Listenbeiträge. Unter anderem wurde dabei die institutionelle und geographische Herkunft der Listenmitglieder, ihr Nutzungsverhalten (Aktivitätsprofile), ihre Erfahrungen mit RABE und die zur Beantwortung von Auskunftsfragen verwendeten Informationsquellen untersucht. Abschließend erfolgt eine Bewertung von RABE als Instrument im bibliothekarischen Informationsdienst
    Date
    22. 2.2000 10:25:05
    Series
    Kölner Arbeitspapiere zur Bibliotheks- und Informationswissenschaft; Bd.22
  3. Heller, L.: Literatur- und Informationsversorgung in der Spitzenforschung (2009) 0.04 
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    Date
    22. 7.2009 13:40:29
  4. Ulrich, P.S.: Collaborative Digital Reference Service : Weltweites Projekt (2001) 0.02 
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    Date
    20. 4.2002 17:30:22
  5. Herrmann, C.: Partikulare Konkretion universal zugänglicher Information : Beobachtungen zur Konzeptionierung fachlicher Internet-Seiten am Beispiel der Theologie (2000) 0.02 
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    Date
    22. 1.2000 19:29:08
  6. Robinson, L.; Bawden, D.: Libraries and open society : Popper, Soros and digital information (2001) 0.02 
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  7. Weilenmann, A.-K.: Informationsdienstleistungen für virtuelle Universitäten (2000) 0.01 
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    Abstract
    Die sich rasant verändernde Informationslandschaft erfordert ein Umdenken in den verschiedenen Informations- und Dokumentationsstellen; es gibt kaum noch einen Arbeitsbereich, der nicht stetigen Umwälzungen unterworfen ist. Besonders in der Auskunftstätigkeit sehen wir uns mit neuen Herausforderungen konfrontiert, um der zunehmenden Disintermediation zu begegnen. Unseren Kunden stehen übers Internet vielfältige Wege zur Verfügung, um sich die Informationen selbst zu beschaffen, was jedoch meist dazu führt, dass sie sich in den Weiten des World Wide Web verlieren. Die Kompetenz und sachkundige Navigationshilfe der Informations- und Dokumentationsspezialisten wird demnach je länger, umso mehr gefordert sein; es verändert sich lediglich die Art und Weise des Auskunftgebens: ,Librarians need to more formally incorporate this awesome information power into a new model of service provision so that they may position themselves to meet the needs of reference services in the next century". Vor diesem Hintergrund drängt sich nicht nur ein anderes Vorgehen beim Kundeninterview auf, sondern es stellt sich ebenfalls die Frage, wie man die Informations- und Kommunikationstechnologien (l+K-Technologien) sinnvoll einsetzen kann, sowohl für den konventionellen als auch für den virtuellen Auskunftsdienst. Das zunehmende Aufkommen virtueller Universitäten verlangt nach neuen innovativen Ideen, um den potenziellen Studenten angemessene Dienstleistungen zu bieten, die es ihnen erlauben, das ganze Spektrum der l+K-Technologien voll auszuschöpfen. Virtuelle Auskunftsdienste bzw. "virtual reference desks" sind immer häufiger beliebte Themen in der Fachpresse und werden in Zukunft als entscheidender Wettbewerbsfaktor gelten. Wie kann man die vorhandenen Informationen so bündeln und kanalisieren, dass unsere Kunden so rasch und so effizient als möglich zu den von ihnen nachgefragten Inhalten kommen? Ein kurzer Überblick über den heutigen Entwicklungsstand der "virtual reference desks" zeigt auf, dass vor allem die "Internet Public Library" (IPL) auf diesem Gebiet Pionierarbeit geleistet hat, dass ihre Angebote jedoch nicht über E-Mail-Auskunft hinausgehen. Anhand eines dreistufigen Auskunftsmodells werden fortschrittliche Möglichkeiten aufgezeigt, wie man Fernauskunft unter Einbezug aller Internetdienste (E-Mail, Newsgroups, Chat, WWW) abwickeln und gestalten könnte, wobei vor allem technische Ansätze berücksichtigt werden, das ganze Umfeld einer virtuellen Universität jedoch nicht außer Acht gelassen wird.
  8. Beddies, A.: Sprung ins digitale Zeitalter : Geisteswissenschaftliche Forschung nutzt Potenziale des Internet (2009) 0.01 
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    Date
    22. 7.2009 13:41:03
  9. Westbrook, L.: Unanswerable questions at the IPL : user expectations of e-mail reference (2009) 0.01 
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  10. Kasperek, G.: Recherchieren - auch mal mit dem Mut zur Lücke : Literaturbezogene Arbeitsweisen bei Naturwissenschaftlern am Beispiel der Biologie (2009) 0.01 
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    Date
    22. 7.2009 13:41:12
  11. Härkönen, S.: Digital Reference Konsortien : Kooperative Online-Auskunft in Bibliotheken (2007) 0.01 
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    Date
    22. 8.2009 19:50:27
  12. Günther, S.: Aufbruch in den virtuellen Raum : Anleitung zum Aufbau eines Web Contact Centers (2005) 0.01 
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    Date
    22. 9.2005 20:50:31
  13. Windrath, M.: Auf der Suche nach der richtigen Antwort : Von der Bücherrallye bis zur Web-Recherche: Neuer Schulservice der Stadtbibliothek boomt (2006) 0.01 
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    Date
    3. 5.1997 8:44:22
  14. Ronan, J.S.: Chat reference : A guide to live virtual reference services (2003) 0.01 
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    Footnote
    Rez. in: JASIST 55(2004) no.4, S.366-368 (L. Mon): "The early years of the 21st century have been marked in the library community by a sharp increase in "chat reference" Services offered through library Web sites. Variously called "live reference," "virtual reference," or "chat reference," these Services utilize chat, MOO, instant messaging, and other online technologies to extend the live, synchronous interaction of the library reference desk to the Internet. In 2001, Stephen Francoeur found 272 libraries with chat reference Services worldwide, and in June 2003 Bernie Sloan's online listing of chat consortia included 47 consortia, which together represented more than 550 U.S. libraries. (Francoeur, 2001; Sloan, 2003) Jana Ronan's book is the latest entrant among recent works intended to guide librarians in the growing trend of setting up synchronous online "chat reference" services, and provides information about selecting software, setting service policies, conducting training, and managing staffing for a variety of different service configurations. Ronan, who serves as Interactive Reference Coordinator for the George A. Smathers Libraries at the University of Florida, Gainesville, covers the practical aspects of launching and managing chat reference services in 10 chapters, followed by five chapters of individual case studies contributed by other authors who describe chat reference implementations at SUNY Morrisville, Austin Peay State University, Paradise Valley Community College, University of South Florida, and the University of Florida.
  15. Lipow, A.G.: ¬The virtual reference librarian's handbook (2003) 0.00 
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    Date
    22. 3.2004 14:46:50

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