Search (37 results, page 2 of 2)

  • × theme_ss:"Informationsdienstleistungen"
  • × theme_ss:"Internet"
  1. Naess, P.: Internet som verktoy i referansetjenesten (1996) 0.01 
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  2. Shachaf, P.; Oltmann, S.M.; Horowitz, S.M.: Service equality in virtual reference (2008) 0.01 
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  3. Joinson, A.; Banyard, P.: Psychological aspects of information seeking on the Internet (2002) 0.01 
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  4. Librarians on the Internet : impact on reference services (1994) 0.01 
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    Content
    Enthält die Beiträge: DIAZ, K.R.: Gatting started on the net; McGILLIS, L.: Gopher searching using Veronica; MARDIKIAN, J.: How to use Veronica to find information on the Internet; SMALL, J.J.: The Internet Goher: a reference tool; SCOTT, R.L.: Geoscience resources on the internet; MORGAN, K.A.: Economic and statistical information on the Internet; MAXYMUK, J.: Science resources on the Internet; KIBBEE, J.: A virtual library for librarians: JANET's bulletin board for libraries; NATALE, J.A.: Texas woman's university and White House communications on the Internet; POLLITZ, J.H.: Internet resources: opportunity knocks at the door; CROMER, D.E., M.E. JOHNSON: The impact of the Internet on communication among reference librarians; SILVA, M., G.F. CARTWRIGHT: The Internet and reference librarians: a question of leadership; HENDERSON, T.: MOOving towards a virtual reference service; ABELS, E.G., P. LIEBSCHER: A new challenge for intermediary-client communication: the electronic network; KALIN, S., C. WRIGHT: Internexus: a partnership for Internet instruction; STEPHENSON, N., D.J. WILLIS: Internet in-service training at the University of New Mexiko General Library; SANTAVICCA, E.F.: The Internet as a reference and research tool: a model for educators; ELLIOTT, C.S.: NREN update, 1993: Washington policy; STARR, S.S.: Evaluating physical science reference sources on the Internet; SEIDEN, P., K.A. NUCKOLLS: Developing a Campus-Wide Information System using the Gopher protocol: a study of collection development and classification issues; PERKINS, J.T.: The first mile down Internet I: development, training, and reference issues in the use of an X Windows interface for Internet access; NEUMAN, M., P. MANGIAFICO: Providing and accessing information via the Internet: the Georgetown catalogue of projects in electronic texts; PARKHURST, C.A., M.L. KWON: The Nevada Academic Libraries Information System: an application of Internet services; TOMER, C.: MIME and electronic reference services; STOREY, T.: The Internet and OCLC: broadening access to the world's information
  5. Shaw, D.: Challenges of information technology in improving information services (1997) 0.01 
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    Date
    22. 2.1999 16:50:03
  6. Beddies, A.: Sprung ins digitale Zeitalter : Geisteswissenschaftliche Forschung nutzt Potenziale des Internet (2009) 0.01 
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    Date
    22. 7.2009 13:41:03
  7. Borlund, P.; Dreier, S.: ¬An investigation of the search behaviour associated with Ingwersen's three types of information needs (2014) 0.01 
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  8. Quint, B.: Round the clock, round the world : delivering quality affordable data 24 hours a day will take us into the future (1998) 0.01 
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    Date
    22. 2.1999 18:08:25
  9. Kasperek, G.: Recherchieren - auch mal mit dem Mut zur Lücke : Literaturbezogene Arbeitsweisen bei Naturwissenschaftlern am Beispiel der Biologie (2009) 0.01 
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    Date
    22. 7.2009 13:41:12
  10. Heller, L.: Literatur- und Informationsversorgung in der Spitzenforschung (2009) 0.01 
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    Date
    22. 7.2009 13:40:29
  11. Pluye, P.; El Sherif, R.; Granikov, V.; Hong, Q.N.; Vedel, I.; Barbosa Galvao, M.C.; Frati, F.E.Y.; Desroches, S.; Repchinsky, C.; Rihoux, B.; Légaré, F.; Burnand, B.; Bujold, M.; Grad, R.: Health outcomes of online consumer health information : a systematic mixed studies review with framework synthesis (2019) 0.01 
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  12. Härkönen, S.: Digital Reference Konsortien : Kooperative Online-Auskunft in Bibliotheken (2007) 0.01 
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    Date
    22. 8.2009 19:50:27
  13. Günther, S.: Aufbruch in den virtuellen Raum : Anleitung zum Aufbau eines Web Contact Centers (2005) 0.01 
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    Date
    22. 9.2005 20:50:31
  14. Windrath, M.: Auf der Suche nach der richtigen Antwort : Von der Bücherrallye bis zur Web-Recherche: Neuer Schulservice der Stadtbibliothek boomt (2006) 0.01 
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    Date
    3. 5.1997 8:44:22
  15. Ronan, J.S.: Chat reference : A guide to live virtual reference services (2003) 0.00 
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    Footnote
    Training techniques are the focus in Chapter 6, including ways to relax trainees and reduce cognitive load as well as to maximize training utility when the software limits the number of logins available. Ronan covers everyday administration and policy issues in Chapters 7 and 8. These include a list of daily routines such as checking that the software is functioning, plus monthly routines of updating statistics, policies, and procedures. Chapter 9 offers guidance an the chat reference interview, which Ronan likens to "information therapy" within an online environment of diminished contextual cues. Marketing and publicity are discussed in Chapter 10, with advice an advertising and publicity campaigns as well as a checklist of 20 promotional strategies for attracting users to a new chat service (p. 165). In the final section of the book, Chapters 11-15 provide individual case studies written by six contributors describing how live different academic libraries have been able to launch and operate chat reference services using a variety of different types of software including instant messaging, MOO, Internet Relay Chat, and call center software. Each case study begins with a statement of the software used, launch date, staffing, and hours of the service, and most include statistical information an chat reference traffic. These final live chapters provide "voices from the front lines" giving details of individual librarians' experiences in launching chat services.
  16. Hirko, B.; Ross, M.B.: Virtual reference training : the complete guide to providing anytime anywhere answers (2004) 0.00 
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    Footnote
    The real core of the SRVP, that is, the VRT training activities actually utilized by Washington State, are presented in Chapter Seven in roughly the same order as they took place in the course (train the trainer, orientation, chat practice, multitasking skills, virtual field trips, secret patron, transcript review, checking out the competition, policy and procedure review, sharing via a discussion list, and online meetings). Most interestingly, Chapter Eight deals with behavior, an issue rarely discussed in the context of librarianship, let alone providing reference services. As stated by the authors, "the most difficult aspect of digital reference service involves incorporating model reference interview techniques into an online transaction" (p. 74). The SVRP utilized an "online secret patron scenario" as a training tool that helped the student get the question straight, kept the customer informed, and provided the information required by the patron. The final chapter of the book reviews the important tasks of evaluation, modification, and follow-up. To that end, evaluative material is described and linked to Appendix A (assessment tools). In addition, evaluative tasks such as trainer debriefings and consultation with others participating in the SVRP are described. Finally, the chapter includes examples of unexpected consequences experienced in evaluating VRT services (from total inability to handle online transactions to poor marketing or branding of online services). Many useful appendices are included in this book. Appendix A provides examples of several assessment tools used during the "Anytime, Anywhere Answers" program. Appendix B consists of actual transcripts (edited) designed to illustrate good and bad virtual reference transactions. The transcripts illustrate transactions involving helping with homework, source citing, providing an opinion, suggesting print materials, and clarifying a question. This appendix should be required reading as it provides real-world examples of VRT in action. Appendix C is a copy of a VRT field trip questionnaire. The next appendix, like Appendix B, should be required reading as it includes an actual transcript from seven secret patron scenarios. A policies and procedures checklist is provided in Appendix E. Yet another critical source of information is presented in Appendix F, online meeting transcript. This transcript is the result of an online meeting conducted during a VRSP training class held in 2003. According to the authors, it is an example of the positive working relationship developed during a five-week learning course. The remaining appendices (G through 1) present information about support materials used in the VSRP, the VSRP budget, and trainer notes and tips. Clearly, VRT is a skill and resource that information professionals need to embrace, and this book does a fine job of outlining the essentials. It is apparent that the Washington State experience with VRT was a pioneering venture and is a model that other information professionals may seek to embrace, if not emulate, in developing their own VRT programs. However, this book is not a "complete guide" to VRT. There is too rapid development in virtual environments for any one to claim such an achievement. However, it is likely the most "complete" guide to the Washington State experience that will be published; therefore, this book should serve as a thorough and revelatory guide to VRT for several years to come."
  17. Lipow, A.G.: ¬The virtual reference librarian's handbook (2003) 0.00 
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    Date
    22. 3.2004 14:46:50

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