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  • × theme_ss:"Informationsdienstleistungen"
  • × theme_ss:"Internet"
  1. Cloughley, K.: Digital reference services : how do the library-based services compare with the expert services? (2004) 0.01 
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    Source
    Library review. 53(2004) no.1, S.17-23
  2. Ceynowa, K.: Informationsdienste im mobilen Internet : das Beispiel der Bayerischen Staatsbibliothek (2011) 0.01 
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    Source
    Zeitschrift für Bibliothekswesen und Bibliographie. 58(2011) H.5, S.247-255
  3. Quint, B.: Round the clock, round the world : delivering quality affordable data 24 hours a day will take us into the future (1998) 0.01 
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    Date
    22. 2.1999 18:08:25
    Source
    Information today. 15(1998) no.6, S.8-9,26
  4. Kasperek, G.: Recherchieren - auch mal mit dem Mut zur Lücke : Literaturbezogene Arbeitsweisen bei Naturwissenschaftlern am Beispiel der Biologie (2009) 0.01 
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    Date
    22. 7.2009 13:41:12
    Source
    BuB. 61(2009) H.4, S.258-264
  5. Heller, L.: Literatur- und Informationsversorgung in der Spitzenforschung (2009) 0.01 
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    Date
    22. 7.2009 13:40:29
    Source
    BuB. 61(2009) H.4, S.267-272
  6. Härkönen, S.: Digital Reference Konsortien : Kooperative Online-Auskunft in Bibliotheken (2007) 0.01 
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    Date
    22. 8.2009 19:50:27
    Footnote
    Rez. in: ZfBB 56(2009) H.3/4, S. 245-246 (U. Scholle)
    Pages
    IV, 149 S
  7. Günther, S.: Aufbruch in den virtuellen Raum : Anleitung zum Aufbau eines Web Contact Centers (2005) 0.01 
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    Date
    22. 9.2005 20:50:31
    Source
    BuB. 57(2005) H.9, S.611-616
  8. Windrath, M.: Auf der Suche nach der richtigen Antwort : Von der Bücherrallye bis zur Web-Recherche: Neuer Schulservice der Stadtbibliothek boomt (2006) 0.01 
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    Date
    3. 5.1997 8:44:22
    Source
    Bergische Landeszeitung. Nr.75 vom 29.3.2006, S.29
  9. Lipow, A.G.: ¬The virtual reference librarian's handbook (2003) 0.01 
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    Date
    22. 3.2004 14:46:50
    Footnote
    Rez. in: B.I.T. online 6(2003) H.3, S.298-299 (J. Plieninger): "Wer im vorigen Heft von B.I.T.online den Fachbeitrag von Hermann Rösch über Bibliothekarische Auskunft im Web gelesen und sich daraufhin überlegt, einen solchen Dienst einzuführen, für den wäre dieses Buch das geeignete Mittel, sich für die Einführung einer Online-Auskunft fit zu machen. Die Autorin ist in der amerikanischen Internet Librarian- und Reference Librarian-Szene wohlbekannt: 1993 verfasste sie mit zwei Mitautoren Crossing the Internet Treshold, ein Tutorial für die Nutzung des Netzes, welches für die Profession eine Hilfestellung für die breite Nutzung des Internets bot. Das hier besprochene Buch könnte eine ähnliche Funktion für die Einführung der Virtual Reference bekommen: Es bietet einen Selbstlernkurs, welcher anschaulich die Grundlagen und die Grundhaltung bei der Implementation eines solchen Dienstes vermittelt. Was ist alles in diesem Kurs enthalten? Der erste Teil des Buches behandelt den Entscheidungsprozess, einen Online-Auskunftsdienst einzuführen: Es werden Vor- und Nachteile diskutiert, die Bedürfnisse der Benutzer untersucht ("There will always be a need for a human consultant to satisfy the needs of the information seeker.") und die Grundlagen der Entscheidungsfindung für eine geeignete Software behandelt. Der zweite Teil handelt dann von den Fragen der "Einrichtung" des virtuellen Auskunftsplatzes. Hier gibt es z.B. eine Schulung in den besonderen Kommunikationsformen, welche beim Chat zu beachten sind, eine Einbettung des neuen Dienstes in das Leitbild, die Geschäftsordnung bzw. Arbeitsorganisation der Bibliothek ("library policies") und zuletzt die komfortable Ausstattung des Auskunftsplatzes für Benutzer und Beschäftigte bis hin zu Fragen der Evaluation und Qualitätssicherung. Der dritte Teil behandelt die Aufgabe, einen Dienst zu implementieren, der sich selbst trägt, indem man ein Marketing für den neuen Dienst einrichtet, das ihn auf herkömmlichen und neuen Wegen promotet und ihn benutzerfreundlich ausgestaltet.
    Im umfangreichen Anhang (44 S.) sind Checklisten, Übungen und Schulungsunterlagen vor allem zur richtigen Kommunikation mit den Benutzern zu finden. Am Schluss des Buches befindet sich noch ein Stichwortverzeichnis. Beigelegt ist eine CD-ROM mit allen im Buch aufgeführten Übungen und Links, so dass man auch am Bildschirm darauf zurückgreifen bzw. sie ausdrucken kann. Hervorzuheben ist, dass das Buch als Arbeitsbuch ausgestattet ist, es gibt viel Raum für Notizen, es werden viele anschauliche Beispiele gegeben und zu jedem Kapitel werden mehrere Übungsaufgaben gestellt. Es ist ein typisches amerikanisches Einführungsbuch, das in beneidenswert anschaulicher und konsequent praktisch orientierter Art die Leserin/den Leser in ein neues Arbeitsfeld einführt, so dass man nach der Lektüre wirklich den Eindruck hat, in Stand gesetzt zu sein, einen solchen Service in professioneller Art und Weise aufbauen zu können. Vielleicht sollte noch hervorgehoben werden, dass die Autorin es verstanden hat, den Inhalt so zu gestalten, dass er ein längeres Haltbarkeitsdatum bietet: Obwohl alle grundsätzlichen Dinge abgehandelt werden, wie z.B. die Entscheidungsgrundlagen für eine Software, wird doch nie eine konkrete Software behandelt. Solche Angaben würden schnell veralten im Gegensatz zu den Kriterien, die Software beurteilen zu können. Die Autorin bemüht sich auch, Internet-Quellen aufzuführen und zu besprechen, wo man sich in diesen Fragen up to date halten kann. Ein Buch, das in die Hände all jener gehört, für welche die Einführung einer Online-Auskunft in Frage kommt. Hermann Rösch führte in seinem Artikel zum Schluss lediglich einige Universitätsbibliotheken an, welche bereits eine Online-Auskunft eingeführt haben. Werden die öffentlichen Bibliotheken einen solchen Dienst nur in kooperativer Art und Weise über die Deutsche Internetbibliothek anbieten? Hoffentlich nicht, da die Einrichtung eines Virtual Reference Desk eine hervorragende Gelegenheit darstellt, das Image der Bibliothek als Informationsvermittlungsstelle nachhaltig zu stärken und jenen Benutzern einen Zugang zur Information zu ermöglichen, welche nicht in die Bibliothek kommen. Jedenfalls gibt dieses Buch die Grundlage, das Für und Wider eines solchen Dienstes abzuwägen und im Falle einer Einrichtung auch die Schulung der betroffenen Auskunftsbibliothekarinnen/-bibliothekare auf eine solide Basis zu stellen."
    Pages
    XIII, 199 S. + CD-ROM
  10. Public libraries and the Internet : study results, policy issues, and recommendations (1994) 0.00 
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    Footnote
    Rez. in: Wilson library bulletin 69(1995) no.5, S.127 (N.D. Stevens); American libraries 25(1994) no.10, S.948 (S. Whiteley)
    Pages
    62 S
  11. Pfeiffer, S.: Dem Spürsinn auf der Spur : subjektivierendes Arbeitshandeln an Internet-Arbeitsplätzen am Beispiel Information-Broking (1999) 0.00 
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    Footnote
    Rez. in: nfd 50(1999) H.6, S.373-374 (H. Marloth)
    Pages
    132 S
  12. Gurstein, M.: Community informatics : enabling communities with information and communication technologies (2000) 0.00 
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    Footnote
    Rez. in: JASIST 52(2001) no.11, S.981-983 (T. Dumova)
    Pages
    596 S
    Type
    s
  13. ¬The role and impact of the Internet on library and information services (2001) 0.00 
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    Pages
    XVI, 334 S
    Type
    s
  14. Community network access and public libraries in Australia (1996) 0.00 
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    Australian library review. 13(1996) no.3, S.254-285
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  15. Walz, S.: Liegen die zentralen Aufgaben der Bibliothekare im Informationsmanagement? : Das Beispiel Internet-'subject guides' für Bibliotheksbenutzer (1997) 0.00 
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  16. ¬The challenge of Internet literacy : the instruction-Web convergence (1997) 0.00 
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    Internet reference services quarterly. 2(1997) no.4, S.165-242
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  17. ¬The challenge of Internet literacy : the instruction-Web convergence (1997) 0.00 
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    Internet reference services quarterly. 2(1997) nos.2/3, S.3-161
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  18. McClure, C.R.; Bertot, J.C.; Zweizig, D.L.: Public libraries and the Internet (1994) 0.00 
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    Footnote
    Rez. in: Government information quarterly. 12(1995) no.2, S.237-238 (N.D. Stevens)
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  19. Ormes, S.: You ony had to ask (1998) 0.00 
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    Library technology. 3(1998) no.2, S.39-40
  20. Ladner, S.J.; Tillman, H.N.: Using the Internet for reference (1993) 0.00 
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    Online. 17(1993) no.1, S.45-51

Authors

Years

Languages

  • e 176
  • d 92
  • dk 2
  • More… Less…

Types

  • a 233
  • m 20
  • s 14
  • r 5
  • b 3
  • x 3
  • el 1
  • i 1
  • More… Less…

Themes

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Classifications