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  • × theme_ss:"Informationsdienstleistungen"
  • × theme_ss:"Internet"
  1. Abels, E.G.: ¬The e-mail reference interview (1996) 0.00 
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    Abstract
    Predicts that, as electronic reference services continue to broaden in scope and complex requests are negotiated by remote users via electronic mail, the e-mail reference interview will become commonplace. The difficulties of conducting e-mail reference interviews have been noted in the literature, but resaerch in this area is lacking. Reports results of a 3 phased project at the College of Library and Information Services (CLIS), Maryland University, to study the process. Discusses differences between e-mail reference interviews and those conducted using other media; presents a taxonomy of approaches to e-amil reference interviews; proposes the use of a systematic approach, and describes a model e-mail reference interview. Results suggest that reference interviews can be conducted via e-amil for some complex questions. However, further testing is required by experienced intermediaries working under the pressures of client deadlines and institutional constraints
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  2. Ladner, S.J.; Tillman, H.N.: Using the Internet for reference (1993) 0.00 
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  3. Fishman, D.L.: Managing the virtual reference desk : how to plan an effective reference e-mail system (1998) 0.00 
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    Abstract
    As the popularity of the Internet grows, more users are able to ask questions electronically. Based on experiences at the Maryland University at Baltimore, Health Sciences Library, emphasizes implications for the manager who establishes a reference electronic mail service. Considers the advantages and disadvantages of electronic reference services, what questions must e considered before establishing the services, what problems must be anticipated and what staffing is appropriate. Reports results of a survey of electronic mail reference questions handled between 1995 and 1996
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    Object
    E-Mail
  4. Dillon, M.; Jul, E.: Assessing Information on the Internet: : Toward Providing Library Services for Computer-Mediated Communication (2001) 0.00 
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  5. Still, J.; Campbell, F.: Librarian in a box : the use of electronic mail for reference (1993) 0.00 
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    Abstract
    An indication of the growing awareness of electronic mail is the proliferation of library-specific bulletin boards and computer conferences an established electronic networks like Bitnet and Internet. Interloans are achieved by e-mail. Online searchers can subscribe to DIALMAIL and communicate with Dialog or other searchers. Search results can be sent via DIALMAIL instead of waiting for them to be sent in printed form. BRS has a similar service. Discusses how reference librarians are integrating e-mail into the reference process. Describes the Electronic Access to Reference Service at the University of Maryland Health Sciences Library; 2 libraries at the University of Richmond; academic libraries in Philadelphia and others. Provides statistics on the use of e-mail reference services
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  6. Henderson, T.: MOOving towards a virtual reference service (1994) 0.00 
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  7. Atkinson, R.D.; Curtiss, D.C.: ¬The Infonet : integrating networked CD-ROM databases and Internet search tools (1993) 0.00 
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  8. ¬The role and impact of the Internet on library and information services (2001) 0.00 
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  9. Niggemeyer, E.: Brandschutzmauer für das Internet?! : Erfahrungsbericht der UB Hohenheim über die Einrichtung von Internet-Arbeitsplätzen für Benutzer (1996) 0.00 
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  10. Community network access and public libraries in Australia (1996) 0.00 
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  11. Au, K.-N.; Tipton, R.L.: Webpages as courseware : bibliographic instruction on the Internet (1997) 0.00 
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  12. Hernon, P.; McClure, C.R.: Electronic U.S. government information : policy issues and directions (1993) 0.00 
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  13. Nicholas, D.: Assessing information needs : tools, techniques and concepts for the Internet age (2000) 0.00 
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  14. Lapp, E.; Schwartz, D.: Konzept und prototypische Realisierung einer elektronischen Bibliothek für Ingenieure : Teil 2 (2000) 0.00 
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  15. Miedtke, E.: ILEKS : Zum aktuellen Stand der Datenbank und des ILEKS-Konsortiums (2000) 0.00 
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  16. Shachaf, P.; Oltmann, S.M.; Horowitz, S.M.: Service equality in virtual reference (2008) 0.00 
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    Abstract
    Research is divided about the potential of e-service to bridge communication gaps, particularly to diverse user groups. According to the existing body of literature, e-service may either increase or decrease the quality of service received. This study analyzes the level of service received by different genders and ethnic groups when academic and public librarians answered 676 online reference queries. Quality of e-service was evaluated along three dimensions: timely response, reliability, and courtesy. This study found no significant differences among different user groups along any of these dimensions, supporting the argument that the virtual environment facilitates equitable service and may overcome some challenges of diverse user groups.
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  17. Olson, R.: Stumped reference librarians find help on the Internet (1994) 0.00 
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    Abstract
    Describes Stumpers, an electronic listserv, or mailing list, on the Internet devoted to finding the answers to difficult reference questions. Begun in 1992, it now has over 700 subscribers. When a question is sent via e mail to Stumpers, it appears in all subscriber's e mail boxes; replies are likely within a day or two and sometimes arrive within a matter of hours. 50-100 questions and answers are exchanged daily
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  18. Bushallow-Wilbur, L.; DeVinney, G; Whitcomb, F.: Electronic mail reference service : a study (1996) 0.00 
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    Abstract
    Presents results of a study, conducted at the State University of New York at Buffalo, to examine the use of an e-mail reference service in 3 library units. Data gathered includes a snapshot of user demographics, question classification, and use patterns. The questionnaire survey found that the service was being utilized in a different manner than providers may have intended. One example demonstrates that projected use during off duty hours, weekends, and evenings was significantly lower than use during regular reference hours. In moving towards the virtual library, it is important that librarians learn more about the remote user and to consider additional electronic services. Although much is known about how e-mail reference services are administered and used, little is known about the 'invisible' people who ask the questions
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  19. Lagace, N.; McClennen, M.: Managing an Internet-based distributed reference service (1998) 0.00 
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    Abstract
    The Internet Public Library (IPL), hosted by the University of Michigan School of Information, is an entirely virtual operation located on the Web with a mission to provide library services to the global Internet community. Describes the work of the IPL Reference Center which provides interactive reference services through a Web server and e-mail. Outlines how reference questions are handled by voluteer librarians and library students, discusses the characteristics of an e-mail reference service, and explains how the IPL's specially developed software system (QRC) works
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  20. Cromer, D.E.; Johnson, M.E.: ¬The impact of the Internet on communication among reference librarians (1994) 0.00 
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