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Obst, O.: ¬Die Zweigbibliothek Medizin als 'Postillion d'Information' : Kundenorientierte Information und Kommunikation per Internet (1999)
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- Bibliotheksdienst. 33(1999) H.3, S.468-475
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Hermann, D.: Bibliotheks-Recherche- und Informationssystem in Sachsen-Anhalt : Eine Zwischenbilanz (2000)
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Lapp, E.; Schwartz, D.: Konzept und prototypische Realisierung einer elektronischen Bibliothek für Ingenieure : Teil 2 (2000)
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- ProLibris. 5(2000) H.1, S.14-18
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Miedtke, E.: ILEKS : Zum aktuellen Stand der Datenbank und des ILEKS-Konsortiums (2000)
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Best, H.; Plutat, B.: ¬"Ein Haufen Steine macht noch lange kein Gebäude ..." : Das Internet Projekt BINE in der Stadtbibliothek Bremen (1997)
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- Weiter auf dem Weg zur Virtuellen Bibliothek! Praxis, Projekte, Perspektiven. 2. INETBIB-Tagung der Universitätsbibliothek Dortmund und der Fachhochschule Potsdam, Fachbereich Archiv-Bibliothek - Dokumentation vom 10.-11.3.1997. 2., erw. Aufl. Hrsg. von B. Tröger u. H.-C. Hobohm
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Born, A. van den: Wege zur Fachinformation : Konzeptionelle Überlegungen zum Entwurf einer 'Virtuellen Fachbibliothek Psychologie'. Aus dem gleichnamigen DFG-Projekt am SSG Psychologie in der Saarländischen Universitäts- und Landesbibliothek (SULB) (1999)
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- Source
- Bibliotheksdienst. 33(1999) H.8, S.1335-1348
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Kubicek, H.; Schmid, U.; Wagner, H.: Mehr Information wagen! : Das US-amerikanische Projekt zur informationellen Grundversorgung (1995)
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- Wechselwirkung. 17(1995) H.1, S.48-52
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Shaw, D.: Challenges of information technology in improving information services (1997)
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- Date
- 22. 2.1999 16:50:03
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- a
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Lipow, A.G.: ¬The virtual reference librarian's handbook (2003)
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- Date
- 22. 3.2004 14:46:50
- Footnote
- Rez. in: B.I.T. online 6(2003) H.3, S.298-299 (J. Plieninger): "Wer im vorigen Heft von B.I.T.online den Fachbeitrag von Hermann Rösch über Bibliothekarische Auskunft im Web gelesen und sich daraufhin überlegt, einen solchen Dienst einzuführen, für den wäre dieses Buch das geeignete Mittel, sich für die Einführung einer Online-Auskunft fit zu machen. Die Autorin ist in der amerikanischen Internet Librarian- und Reference Librarian-Szene wohlbekannt: 1993 verfasste sie mit zwei Mitautoren Crossing the Internet Treshold, ein Tutorial für die Nutzung des Netzes, welches für die Profession eine Hilfestellung für die breite Nutzung des Internets bot. Das hier besprochene Buch könnte eine ähnliche Funktion für die Einführung der Virtual Reference bekommen: Es bietet einen Selbstlernkurs, welcher anschaulich die Grundlagen und die Grundhaltung bei der Implementation eines solchen Dienstes vermittelt. Was ist alles in diesem Kurs enthalten? Der erste Teil des Buches behandelt den Entscheidungsprozess, einen Online-Auskunftsdienst einzuführen: Es werden Vor- und Nachteile diskutiert, die Bedürfnisse der Benutzer untersucht ("There will always be a need for a human consultant to satisfy the needs of the information seeker.") und die Grundlagen der Entscheidungsfindung für eine geeignete Software behandelt. Der zweite Teil handelt dann von den Fragen der "Einrichtung" des virtuellen Auskunftsplatzes. Hier gibt es z.B. eine Schulung in den besonderen Kommunikationsformen, welche beim Chat zu beachten sind, eine Einbettung des neuen Dienstes in das Leitbild, die Geschäftsordnung bzw. Arbeitsorganisation der Bibliothek ("library policies") und zuletzt die komfortable Ausstattung des Auskunftsplatzes für Benutzer und Beschäftigte bis hin zu Fragen der Evaluation und Qualitätssicherung. Der dritte Teil behandelt die Aufgabe, einen Dienst zu implementieren, der sich selbst trägt, indem man ein Marketing für den neuen Dienst einrichtet, das ihn auf herkömmlichen und neuen Wegen promotet und ihn benutzerfreundlich ausgestaltet.
Rez. in BuB 56(2004) H.3: "Auskunfts- und Informationsdienst wird in den USA als unverzichtbare und wohl wichtigste bibliothekarische Tätigkeit betrachtet. Daher verwundert nicht, dass die Popularisierung des Internet Bibliothekare und Bibliotheken frühzeitig dazu veranlasst hat, ihre Auskunftsdienstleistungen im Web anzubieten. Dies geschah zunächst durch organisierte Auskunft per E-Mail, später per Webformular und vor allem seit 2000/2001 verstärkt per Chat. Als zusammenfassende Bezeichnung für diese Varianten wird meist der Begriff digital reference verwendet. In den USA, aber auch in Australien, Großbritannien oder Skandinavien schenkt man dem Thema Digital Reference schon seit mehreren Jahren größte Aufmerksamkeit. Die Zahl der bislang dazu publizierten Fachaufsätze lag Ende 2003 bereits weit über 600, jährlich im November findet seit 1999 die »Digital Reference Conference« statt, und mit DIG_REF sowie LiveReference existieren zwei Diskussionslisten, die sich ausschließlich mit Fragen bibliothekarischer Auskunft im Internet beschäftigen. Im vergangenen Jahr sind in den USA allein vier umfangreiche Monographien zu Digital Reference erschienen, darunter das hier zu besprechende Werk von Anne Lipow. ... Gegenwärtig deutet sich an, dass das Thema Digital Reference, Online-Auskunft oder Auskunft per Chat in deutschen Bibliotheken auf mehr Interesse stößt als in den vergangenen Jahren. Nachdem bislang vorwiegend (einige wenige) wissenschaftliche Bibliotheken ChatAuskunft anbieten, haben mehrere Öffentliche Bibliotheken, darunter die ZLB Berlin und die Stadtbücherei Frankfurt am Main, angekündigt, zukünftig auchAuskunftperChatanbieten zu wollen. Eine wichtige Rolle spielt in diesem Zusammenhang der weltweite Auskunftsverbund QuestionPoint, der von OCLC gemeinsam mit der Library of Congress betrieben wird. Sowohl denjenigen, die sich noch im Unklaren sind, als auch jenen, die entsprechende Planungen bereits beschlossen haben, kann der Band von Anne Lipow nur wärmstens empfohlen werden." (H. Rösch)
-
Härkönen, S.: Digital Reference Konsortien : Kooperative Online-Auskunft in Bibliotheken (2007)
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- Date
- 22. 8.2009 19:50:27
- Footnote
- Rez. in: ZfBB 56(2009) H.3/4, S. 245-246 (U. Scholle)
-
Quint, B.: Round the clock, round the world : delivering quality affordable data 24 hours a day will take us into the future (1998)
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- Abstract
- Reports on the Southern California Online Users Group annual workshop, which broke all previous attendance records. The topic was 'Radical redesign of reference and research', and common threads among speakers included the need for a new reference/research model that will scale with future needs, and the now common standard of round the clock service availability. Print could become a secondary medium to digital data, primarily delivered over the Internet, and that information vendors be forced to change pricing structures. Librarians from public, corporate, and academic sectors have begun building Web sites around links to their own data and to other quality sites as a means of providing 24 hour services. Vendors might consider creating new price comparison services, or offering proce guarantees, to compete with this new phenomenon
- Date
- 22. 2.1999 18:08:25
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- a
-
Lüdtke, H.: Ende der Internet Public Library (2015)
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- Abstract
- Hinweis auf das endgültige Ende der Internet Public Library (IPL/ipl2) zusammen mit dem weltweit operierenden Online-Auskunftsdienst "Ask a Question" für Ende Juni 2015.
-
Rohlinger, J.F.: ¬Der Bibliothekar als Lotse im Internetdschungel (2001)
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- Source
- ProLibris. 6(2001) H.1, S.3
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- a
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Kubicek, H.; Tisborn, U.: Öffentliche Bibliotheken : Zugang zu den Datenautobahnen (1995)
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Hommes, K.P.: Homepage, Recherche oder E-Mail? : Möglichkeiten der Internetnutzung durch Öffentliche Bibliotheken (1996)
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- Source
- BuB. 48(1996) H.6/7, S.578-584
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- a
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Krämer, M.: Internet für Bibliothekskunden : ein Erfahrungsbericht (1997)
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- Source
- Bibliotheksdienst. 31(1997) H.9, S.1738-1744
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Daniel, F.: Internet für Benutzer in Öffentlichen Bibliotheken : das Kölner Konzept (1997)
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- Source
- Bibliotheksdienst. 31(1997) H.9, S.1745-1751
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Wolpert, D.: ¬Die Stadtbücherei Stuttgart ist - groß, schön, wundervoll : auch im Internet (1997)
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- Source
- Bibliotheksdienst. 31(1997) H.9, S.1752-1759
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Rau, G.: ¬Die Bibliothek der Universität Konstanz und ihr Internet-Benutzerservice (1997)
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- Source
- Bibliotheksdienst. 31(1997) H.9, S.1759-1768
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Schröder, K.: Internet-Benutzerarbeitsplätze in der Universitätsbibliothek Dortmund : ein Erfahrungsbericht (1997)
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- Bibliotheksdienst. 31(1997) H.9, S.1768-1776
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