Search (180 results, page 2 of 9)

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Footnote

Issue devoted in part to papers presented to the 25th annual conference of the Art Libraries Society of North America in Apr 1997, within the context of the changing face of reference: electronic reference service case studies

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Abstract

Gives a background to the development of community networks giving an outline of the current situation. Describes the information and services found on the networks, the connection the systems use, who starts and runs the systems and their sources of funding. Presents a range of current models describing HAWAII FYI, National Capital FreeNEt. Ottawa, Wellington City Council's Community Computer Network, New Zealand, and Big Sky Telegraphy, Dilton, Montana, and outlining other models. Examines social aspects of the systems and looks to the future of these systems in the light of changing technology

Imprint

Illinois : University at Urbana-Champaign, Graduate School of Library and Information Science

Source

Emerging communities: integrating networked information into library services. Proceedings of the Clinic on Library Applications of Data Processing, Illinois University at Urbana-Champaign, 4-6 April 1993. Ed.: A.P. Bishop

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Abstract

This brief communication describes the results of a questionnaire examining certain aspects of the Web-based information seeking practices of university students. The results are contrasted with past work showing that queries to Web search engines can be assigned to one of a series of categories: navigational, informational, and transactional. The survey results suggest that a large group of queries, which in the past would have been classified as informational, have become at least partially navigational. We contend that this change has occurred because of the rise of large Web sites holding particular types of information, such as Wikipedia and the Internet Movie Database.

Source

Journal of the American Society for Information Science and Technology. 60(2009) no.6, S.1290-1293

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Date

22. 2.2000 10:25:05

Series

Kölner Arbeitspapiere zur Bibliotheks- und Informationswissenschaft; Bd.22

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Abstract

Discusses the background to and the mission of the Internet Public Library and the rationale for its Reference Center. Describes the staffing, software, how the questions are submitted, the limitations of e-mail reference, and plans for the future

Footnote

Revision of a paper presented to the 25th annual conference of the Art Libraries Society of North America in Apr 1997, within the context of the changing face of reference: electronic reference service case studies

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Abstract

Part 2 of a feature focusing on the application of the Internet and WWW to library user training

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Abstract

Part 1 of a feature focusing on the application of the Internet and WWW to library user training

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Abstract

We report a naturalistic interactive information retrieval (IIR) study of 18 ordinary users in the age of 20-25 who carry out everyday-life information seeking (ELIS) on the Internet with respect to the three types of information needs identified by Ingwersen (1986): the verificative information need (VIN), the conscious topical information need (CIN), and the muddled topical information need (MIN). The searches took place in the private homes of the users in order to ensure as realistic searching as possible. Ingwersen (1996) associates a given search behaviour to each of the three types of information needs, which are analytically deduced, but not yet empirically tested. Thus the objective of the study is to investigate whether empirical data does, or does not, conform to the predictions derived from the three types of information needs. The main conclusion is that the analytically deduced information search behaviour characteristics by Ingwersen are positively corroborated for this group of test participants who search the Internet as part of ELIS.

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Abstract

In this study a perceived gap between the ideal and the reality of a community network (CN) is examined. Most proponents of CNs state that building a better physical community is their major service goal. However, there has been a concern that citizens might use the service simply as a means to connect to the Internet rather than as a means to connect to their communities. Using a survey research method (n = 213), users' perceptions of community aspects of CN service and the influence of such perceptions an their use were investigated. User demographics and alternative service accessibility were also examined as predictors of use. The present study found that the respondents were using the service mainly for general Internet features. More than two thirds of the respondents were not aware of the community content aspect of the service. Approximately 20% of respondents were identified as those whose perceptions of the community aspects actually affected their use of the service. They were both aware of community contents and using an additional Internet service provider. Findings suggest that the providers did not fully communicate the community aspects of the service with the users, while the user perception of community aspects is a key to further promotion of the service.

Source

Journal of the American Society for Information Science and Technology. 56(2005) no.8, S.812-823

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Abstract

Purpose - In a 31-month period, 1,184 questions addressed to the Internet Public Library's (IPL) reference service remained unanswered on the grounds that they were "out of scope". This paper aims to analyze the questions as artifacts of users' expectations to better chart the distinction between user and librarian views of reference service. Design/methodology/approach - Each question is examined to identify two user expectations, i.e. what kinds of information librarians could provide and what kinds of needs librarians could help meet. Emergent coding with a code-recode rate of 97 per cent identifies 23 types of expected librarian assistance and 28 characteristics of expected applications of that assistance. Findings - Users expect IPL librarians to provide personal advice, analysis, facts, procedures, instruction, technology guidance and evaluation. IPL librarians are expected to help users in making decisions, solving problems, completing processes and developing understanding. Research limitations/implications - Limitations include the use of a single coder and the use of single institution's data set. Mapping these user expectations suggests a need for librarians to consider further development of reference service in terms of its judgment, form, and involvement parameters. Practical implications - Reference service policies and training should be examined to enhance librarians' abilities to consider judgment, form, and involvement parameters primarily from the user's perspective. Originality/value - This paper analyzes that which is rarely seen, i.e. e-mail reference questions which are considered beyond the scope of service. Additionally, the IPL question pool provides a broader range of user mental models than would be found in any geographically bound institution.

Source

Journal of documentation. 65(2009) no.3, S.367-395

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Abstract

The quality of online health information for consumers has been a critical issue that concerns all stakeholders in healthcare. To gain an understanding of how quality is evaluated, this systematic review examined 165 articles in which researchers evaluated the quality of consumer-oriented health information on the web against predefined criteria. It was found that studies typically evaluated quality in relation to the substance and formality of content, as well as to the design of technological platforms. Attention to design, particularly interactivity, privacy, and social and cultural appropriateness is on the rise, which suggests the permeation of a user-centered perspective into the evaluation of health information systems, and a growing recognition of the need to study these systems from a social-technical perspective. Researchers used many preexisting instruments to facilitate evaluation of the formality of content; however, only a few were used in multiple studies, and their validity was questioned. The quality of content (i.e., accuracy and completeness) was always evaluated using proprietary instruments constructed based on medical guidelines or textbooks. The evaluation results revealed that the quality of health information varied across medical domains and across websites, and that the overall quality remained problematic. Future research is needed to examine the quality of user-generated content and to explore opportunities offered by emerging new media that can facilitate the consumer evaluation of health information.

Source

Journal of the Association for Information Science and Technology. 66(2015) no.10, S.2071-2084

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Date

22. 7.2009 13:38:36

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Content

Issue devoted to research on the Holocaust and library reference work related to the Holocaust, specifically in the USA. Attempts to include a wide breadth of scholarly material within its compass. Includes discussion of Internet resources and of attempts to obfuscate the reality of the Holocaust on the Internet

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Abstract

Reprts results of a survey, conducted by the CAVAL Reference Interest Group on AARNet and the Internet and WWW, the principal aim of which was to investigate the extent to which reference librarians in academic libraries use workshops available on the Internet. The survey, which involved 11 university libraires in Victoria, Australia, also covered: the extent and frequency of use of network facilities and services such as AARNet; library staff training in the use of the networks; expertise in the use of the networks; training given by reference librarians to academic staff and students; and other comments related to the Internet. Results indicated a great deal of Internet facilities by reference librarians in university libraries in Victoria, with the commonest services used being electronic mail, discussion lists, national and international library catalogues, and periodicals databases. There is increasing use of Gophers, either produced by home institutions or those of their institutions. A major problem identified was the amount of time needed to train Internet users. FTP, as a means of transferring computerized files from one computer to another, appears to be relatively little used

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Abstract

This paper describes a study conducted to determine the paths digital reference services take through a general process model of asynchronous digital reference. A survey based on the general process model was conducted; each decision point in this model provided the basis for at least one question. Common, uncommon, and wished-for practices are identified, as well as correlations between characteristics of services and the practices employed by those services. Identification of such trends has implications for the development of software tools for digital reference. This study presents a snapshot of the state-of-the-art in digital reference as of late 2001- early 2002, and validates the general process model of asynchronous digital reference.

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Abstract

An indication of the growing awareness of electronic mail is the proliferation of library-specific bulletin boards and computer conferences an established electronic networks like Bitnet and Internet. Interloans are achieved by e-mail. Online searchers can subscribe to DIALMAIL and communicate with Dialog or other searchers. Search results can be sent via DIALMAIL instead of waiting for them to be sent in printed form. BRS has a similar service. Discusses how reference librarians are integrating e-mail into the reference process. Describes the Electronic Access to Reference Service at the University of Maryland Health Sciences Library; 2 libraries at the University of Richmond; academic libraries in Philadelphia and others. Provides statistics on the use of e-mail reference services

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Abstract

A suburban public library with a long history of technological innovation chronicles its adventures during its first year of Internet connectivity, including staff use of electronic mail, TELNET, and File Transfer Protocol. Future plans include public use from the computer lab located in the library. A resource section includes information on how to get on the Internet and how to learn more about it through user guides

Imprint

Illinois : University of Illinois at Urbana-Champaign, Graduate School of Library and Information Science

Source

Proceedings of the Clinic on Library Applications of Data Processing: held April 5-7 1992 at University of Illinois at Urbana-Champaign. Ed. by L.C. Smith and P.W. Dalrymple

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Abstract

Describes a pilot study performed in the summer of 1993 to help develop instruments appropriate for a full-scale assessment of the Blacksburg Electronic Village. The Blacksburg Electronic Village is a joint effort of Virginia Polytechnic and State University, C&P Bell, and the town of Blacksburg, VA. It represents an attempt to 'wire the community' with high speed network connections in order to attract and provide new kinds of electronic information and communication services to town residents

Source

Navigating the networks: Proceedings of the 1994 Mid-year Meeting of the American Society for Information Science, Portland, Oregon, May 21-25, 1994. Ed.: D.L. Andersen et al

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Abstract

The explosive growth in client server technology, and the availability and popularity of Internet based navigational tools and access services, present reference libraries with a range of opportunities to expand the quality of its services and the scope of its mission. Proposes, however, that this sudden rate of change in the underlying technological infrastructure has surpassed the ability of most libraries to identify, let alone assimilate, these opportunities properly. Examines emerging Internet based strategies for community libraries, and suggests the need for a new set of information access models in the areas of: user access and control; rights and usage tracking; cost recovery on WWW based services; Internet based interloans; self service for remote users; and community marketing via the Web

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Abstract

Research is divided about the potential of e-service to bridge communication gaps, particularly to diverse user groups. According to the existing body of literature, e-service may either increase or decrease the quality of service received. This study analyzes the level of service received by different genders and ethnic groups when academic and public librarians answered 676 online reference queries. Quality of e-service was evaluated along three dimensions: timely response, reliability, and courtesy. This study found no significant differences among different user groups along any of these dimensions, supporting the argument that the virtual environment facilitates equitable service and may overcome some challenges of diverse user groups.

Source

Journal of the American Society for Information Science and Technology. 59(2008) no.4, S.535-550