Search (59 results, page 3 of 3)

  • × theme_ss:"Informationsdienstleistungen"
  • × theme_ss:"Internet"
  1. Heller, L.: Warum Wissenschaftler nicht mehr einfach nur publizieren : Beobachtungen anhand aktueller digitaler Trends (2009) 0.00
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    Date
    22. 7.2009 13:38:36
  2. McClure, C.R.; Moen, W.E.; Ryan, J.: Academic libraries and the impact of Internet/NREN : key issues and findings (1993) 0.00
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    Source
    Integrating technologies - converging professions: proceedings of the 56th Annual Meeting of the American Society for Information Science, Columbus, OH, 24-28 October 1993. Ed.: S. Bonzi
  3. Ulrich, P.S.: It works : Die Arbeit des Collaborative Digital Reference Service (CDRS) (2002) 0.00
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    Date
    20. 4.2002 17:28:11
  4. Shaw, D.: Challenges of information technology in improving information services (1997) 0.00
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    Date
    22. 2.1999 16:50:03
  5. Beddies, A.: Sprung ins digitale Zeitalter : Geisteswissenschaftliche Forschung nutzt Potenziale des Internet (2009) 0.00
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    Date
    22. 7.2009 13:41:03
  6. Rusch-Feja, D.: Digital libraries : Informationsform der Zukunft für die Informationsversorgung und Informationsbereitstellung? (1999) 0.00
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    Date
    29. 8.2000 11:58:08
  7. Rusch-Feja, D.: Digital libraries : Informationsform der Zukunft für die Informationsversorgung und Informationsbereitstellung? (1999) 0.00
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    Date
    29. 8.2000 11:58:21
  8. Weiss, S.C.: ¬The seamless, Web-based library : a meta site for the 21st century (1999) 0.00
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    Date
    29. 9.2001 20:20:17
  9. Lochore, S.: How good are the free digital reference services? : a comparison of library-based and expert services (2004) 0.00
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    Source
    Library review. 53(2004) no.1, S.24-29
  10. Quint, B.: Round the clock, round the world : delivering quality affordable data 24 hours a day will take us into the future (1998) 0.00
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    Date
    22. 2.1999 18:08:25
  11. Kasperek, G.: Recherchieren - auch mal mit dem Mut zur Lücke : Literaturbezogene Arbeitsweisen bei Naturwissenschaftlern am Beispiel der Biologie (2009) 0.00
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    Date
    22. 7.2009 13:41:12
  12. Rusch-Feja, D.: Digital libraries : Informationsform der Zukunft für die Informationsversorgung und Informationsbereitstellung? (1999) 0.00
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    Date
    18. 8.2001 17:28:11
  13. Westbrook, L.: Unanswerable questions at the IPL : user expectations of e-mail reference (2009) 0.00
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    Abstract
    Purpose - In a 31-month period, 1,184 questions addressed to the Internet Public Library's (IPL) reference service remained unanswered on the grounds that they were "out of scope". This paper aims to analyze the questions as artifacts of users' expectations to better chart the distinction between user and librarian views of reference service. Design/methodology/approach - Each question is examined to identify two user expectations, i.e. what kinds of information librarians could provide and what kinds of needs librarians could help meet. Emergent coding with a code-recode rate of 97 per cent identifies 23 types of expected librarian assistance and 28 characteristics of expected applications of that assistance. Findings - Users expect IPL librarians to provide personal advice, analysis, facts, procedures, instruction, technology guidance and evaluation. IPL librarians are expected to help users in making decisions, solving problems, completing processes and developing understanding. Research limitations/implications - Limitations include the use of a single coder and the use of single institution's data set. Mapping these user expectations suggests a need for librarians to consider further development of reference service in terms of its judgment, form, and involvement parameters. Practical implications - Reference service policies and training should be examined to enhance librarians' abilities to consider judgment, form, and involvement parameters primarily from the user's perspective. Originality/value - This paper analyzes that which is rarely seen, i.e. e-mail reference questions which are considered beyond the scope of service. Additionally, the IPL question pool provides a broader range of user mental models than would be found in any geographically bound institution.
  14. Härkönen, S.: Digital Reference Konsortien : Kooperative Online-Auskunft in Bibliotheken (2007) 0.00
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    Date
    22. 8.2009 19:50:27
  15. Günther, S.: Aufbruch in den virtuellen Raum : Anleitung zum Aufbau eines Web Contact Centers (2005) 0.00
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    Date
    22. 9.2005 20:50:31
  16. Hasiewicz, C.: Mehr Mut zu neuen Angeboten : Digitale Dienste in Öffentlichen Bibliotheken - Erwartungen und Möglichkeiten (2005) 0.00
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    Date
    23. 5.2005 9:28:31
  17. Katzmayr, M.; Putz, M.: Quellenproblematik im Internet : Identität, Aktualität und inhaltliche Qualität von Webressourcen (2006) 0.00
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    Source
    Online Mitteilungen. 2006, Nr.86, S.19-28 [=Mitteilungen VÖB 59(2006) H.2]
  18. Hirko, B.; Ross, M.B.: Virtual reference training : the complete guide to providing anytime anywhere answers (2004) 0.00
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    Date
    22.10.2005 19:29:16
  19. Lipow, A.G.: ¬The virtual reference librarian's handbook (2003) 0.00
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    Date
    22. 3.2004 14:46:50