-
Herrmann, C.: Partikulare Konkretion universal zugänglicher Information : Beobachtungen zur Konzeptionierung fachlicher Internet-Seiten am Beispiel der Theologie (2000)
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- Date
- 22. 1.2000 19:29:08
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Westbrook, L.: Unanswerable questions at the IPL : user expectations of e-mail reference (2009)
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- Abstract
- Purpose - In a 31-month period, 1,184 questions addressed to the Internet Public Library's (IPL) reference service remained unanswered on the grounds that they were "out of scope". This paper aims to analyze the questions as artifacts of users' expectations to better chart the distinction between user and librarian views of reference service. Design/methodology/approach - Each question is examined to identify two user expectations, i.e. what kinds of information librarians could provide and what kinds of needs librarians could help meet. Emergent coding with a code-recode rate of 97 per cent identifies 23 types of expected librarian assistance and 28 characteristics of expected applications of that assistance. Findings - Users expect IPL librarians to provide personal advice, analysis, facts, procedures, instruction, technology guidance and evaluation. IPL librarians are expected to help users in making decisions, solving problems, completing processes and developing understanding. Research limitations/implications - Limitations include the use of a single coder and the use of single institution's data set. Mapping these user expectations suggests a need for librarians to consider further development of reference service in terms of its judgment, form, and involvement parameters. Practical implications - Reference service policies and training should be examined to enhance librarians' abilities to consider judgment, form, and involvement parameters primarily from the user's perspective. Originality/value - This paper analyzes that which is rarely seen, i.e. e-mail reference questions which are considered beyond the scope of service. Additionally, the IPL question pool provides a broader range of user mental models than would be found in any geographically bound institution.
-
Moore, A.: As I sit studying : WWW-based reference services (1998)
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- Date
- 17. 7.1998 22:10:42
- Source
- Internet reference services quarterly. 3(1998) no.1, S.29-36
-
Heller, L.: Literatur- und Informationsversorgung in der Spitzenforschung (2009)
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- Date
- 22. 7.2009 13:40:29
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Windrath, M.: Auf der Suche nach der richtigen Antwort : Von der Bücherrallye bis zur Web-Recherche: Neuer Schulservice der Stadtbibliothek boomt (2006)
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- Date
- 3. 5.1997 8:44:22
- Source
- Bergische Landeszeitung. Nr.75 vom 29.3.2006, S.29
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Ulrich, P.S.: Collaborative Digital Reference Service : Weltweites Projekt (2001)
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- 20. 4.2002 17:30:22
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Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994)
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- 27.12.2015 18:22:38
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Pfeiffer, S.: Dem Spürsinn auf der Spur : subjektivierendes Arbeitshandeln an Internet-Arbeitsplätzen am Beispiel Information-Broking (1999)
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- 17. 7.2002 19:15:29
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Gurstein, M.: Community informatics : enabling communities with information and communication technologies (2000)
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- 29. 9.2001 19:00:02
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Hilberer, T.: Bibliothekarische Öffentlichkeitsarbeit durch Informationsangebote im World Wide Web : Beispiel: Universitäts- und Landesbibliothek Düsseldorf (1996)
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- 21. 9.1996 16:03:22
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Mendelsohn, S.: Should all librarians acquire the skills to educate and train end-users? (1996)
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- Date
- 25. 2.1997 19:32:29
- Source
- Information world review. 1996, no.113, S.29-30
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Conhaim, W.W.: About FreeNets (1995)
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- Date
- 29. 1.1996 17:34:09
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Humphreys, N.: Putting our heads together : reference librarians and indexers (1996)
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- Keywords. 4(1996) no.5, S.1,27-29
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Rüdiger, B.; Baumgärtel, M.: Kooperative Erschließung von bibliothekarischen Internetquellen : ein Projekt des DBI (1997)
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- Pages
- S.29-38
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Dillon, M.; Jul, E.: Assessing Information on the Internet: : Toward Providing Library Services for Computer-Mediated Communication (2001)
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- Journal of library administration. 34(2001) nos.1/2, S.23-29
-
Dillon, M.: Assessing Information on the Internet: : Toward Providing Library Services for Computer-Mediated Communication (2001)
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- Date
- 6.10.2002 13:53:29
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Hoffmann, R.: Mailinglisten für den bibliothekarischen Informationsdienst am Beispiel von RABE (2000)
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- Date
- 22. 2.2000 10:25:05
- Series
- Kölner Arbeitspapiere zur Bibliotheks- und Informationswissenschaft; Bd.22
-
Makulowich, J.S.: 10 tips on managing your Internet searching (1995)
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- Date
- 14.12.1995 20:51:29
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Dickstein, R.; Greenfield, L.; Rosen, J.: Using the World Wide Web at the reference desk (1997)
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- Date
- 3. 8.1998 17:27:29
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Auer, J.; Straka, B.; Brünle, E.; Wolpert, D.: Stadtbücherei online : Stadtbücherei Stuttgart nutzt WiNShuttle (1996)
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- Date
- 9. 2.1999 19:29:49
