Search (184 results, page 1 of 10)

  • × theme_ss:"Informationsdienstleistungen"
  • × theme_ss:"Internet"
  1. Cisler, S.: Community computer networks : building electronic greenbelts (1994) 0.05 
    0.04646252 = product of:
  0.13938756 = sum of:
    0.05872617 = weight(_text_:applications in 8467) [ClassicSimilarity], result of:
      0.05872617 = score(doc=8467,freq=2.0), product of:
        0.17247584 = queryWeight, product of:
          4.4025097 = idf(docFreq=1471, maxDocs=44218)
          0.03917671 = queryNorm
        0.34048924 = fieldWeight in 8467, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          4.4025097 = idf(docFreq=1471, maxDocs=44218)
          0.0546875 = fieldNorm(doc=8467)
    0.023429861 = weight(_text_:of in 8467) [ClassicSimilarity], result of:
      0.023429861 = score(doc=8467,freq=20.0), product of:
        0.061262865 = queryWeight, product of:
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.03917671 = queryNorm
        0.38244802 = fieldWeight in 8467, product of:
          4.472136 = tf(freq=20.0), with freq of:
            20.0 = termFreq=20.0
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.0546875 = fieldNorm(doc=8467)
    0.057231534 = weight(_text_:systems in 8467) [ClassicSimilarity], result of:
      0.057231534 = score(doc=8467,freq=8.0), product of:
        0.12039685 = queryWeight, product of:
          3.0731742 = idf(docFreq=5561, maxDocs=44218)
          0.03917671 = queryNorm
        0.47535738 = fieldWeight in 8467, product of:
          2.828427 = tf(freq=8.0), with freq of:
            8.0 = termFreq=8.0
          3.0731742 = idf(docFreq=5561, maxDocs=44218)
          0.0546875 = fieldNorm(doc=8467)
  0.33333334 = coord(3/9)
    Abstract
    Gives a background to the development of community networks giving an outline of the current situation. Describes the information and services found on the networks, the connection the systems use, who starts and runs the systems and their sources of funding. Presents a range of current models describing HAWAII FYI, National Capital FreeNEt. Ottawa, Wellington City Council's Community Computer Network, New Zealand, and Big Sky Telegraphy, Dilton, Montana, and outlining other models. Examines social aspects of the systems and looks to the future of these systems in the light of changing technology
    Imprint
    Illinois : University at Urbana-Champaign, Graduate School of Library and Information Science
    Source
    Emerging communities: integrating networked information into library services. Proceedings of the Clinic on Library Applications of Data Processing, Illinois University at Urbana-Champaign, 4-6 April 1993. Ed.: A.P. Bishop
  2. John, N.R.; Valauskas, E.J.: ¬The Internet initiative : libraries providing Internet services and how they plan, pay and manage (1995) 0.04 
    0.04336042 = product of:
  0.13008125 = sum of:
    0.06711562 = weight(_text_:applications in 6305) [ClassicSimilarity], result of:
      0.06711562 = score(doc=6305,freq=2.0), product of:
        0.17247584 = queryWeight, product of:
          4.4025097 = idf(docFreq=1471, maxDocs=44218)
          0.03917671 = queryNorm
        0.38913056 = fieldWeight in 6305, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          4.4025097 = idf(docFreq=1471, maxDocs=44218)
          0.0625 = fieldNorm(doc=6305)
    0.008467626 = weight(_text_:of in 6305) [ClassicSimilarity], result of:
      0.008467626 = score(doc=6305,freq=2.0), product of:
        0.061262865 = queryWeight, product of:
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.03917671 = queryNorm
        0.13821793 = fieldWeight in 6305, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.0625 = fieldNorm(doc=6305)
    0.054498006 = weight(_text_:software in 6305) [ClassicSimilarity], result of:
      0.054498006 = score(doc=6305,freq=2.0), product of:
        0.15541996 = queryWeight, product of:
          3.9671519 = idf(docFreq=2274, maxDocs=44218)
          0.03917671 = queryNorm
        0.35064998 = fieldWeight in 6305, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          3.9671519 = idf(docFreq=2274, maxDocs=44218)
          0.0625 = fieldNorm(doc=6305)
  0.33333334 = coord(3/9)
    Abstract
    Presents 18 reports describing ways in which specific libraries applied the Internet to local community information services in the USA. Applications range from the immense electronic matrix of Stanford University to 1 telephone libraries in rural New York State. Reports are illustrated and include hardware, software, and connectivity data as well as managerial, financial, social, legal and staff issues
  3. Yu, X.: Advancing reference information systems on the Web (1996) 0.04 
    0.042692598 = product of:
  0.12807779 = sum of:
    0.016935252 = weight(_text_:of in 7367) [ClassicSimilarity], result of:
      0.016935252 = score(doc=7367,freq=8.0), product of:
        0.061262865 = queryWeight, product of:
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.03917671 = queryNorm
        0.27643585 = fieldWeight in 7367, product of:
          2.828427 = tf(freq=8.0), with freq of:
            8.0 = termFreq=8.0
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.0625 = fieldNorm(doc=7367)
    0.05664453 = weight(_text_:systems in 7367) [ClassicSimilarity], result of:
      0.05664453 = score(doc=7367,freq=6.0), product of:
        0.12039685 = queryWeight, product of:
          3.0731742 = idf(docFreq=5561, maxDocs=44218)
          0.03917671 = queryNorm
        0.4704818 = fieldWeight in 7367, product of:
          2.4494898 = tf(freq=6.0), with freq of:
            6.0 = termFreq=6.0
          3.0731742 = idf(docFreq=5561, maxDocs=44218)
          0.0625 = fieldNorm(doc=7367)
    0.054498006 = weight(_text_:software in 7367) [ClassicSimilarity], result of:
      0.054498006 = score(doc=7367,freq=2.0), product of:
        0.15541996 = queryWeight, product of:
          3.9671519 = idf(docFreq=2274, maxDocs=44218)
          0.03917671 = queryNorm
        0.35064998 = fieldWeight in 7367, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          3.9671519 = idf(docFreq=2274, maxDocs=44218)
          0.0625 = fieldNorm(doc=7367)
  0.33333334 = coord(3/9)
    Abstract
    The major attractions of building a Web based reference information system are described: software is virtually 'free'; required training is minimal; systems can be accessed by a variety of platforms; and reference librarians around the world are able to share their expertise. Discusses these points in the context of the evolution of reference information file systems and describes a prototype to show how to construct a basic Web based system
  4. Stokes, V.B.: Linking academic systems with the community : current activities at Princeton (1994) 0.04 
    0.040186904 = product of:
  0.120560706 = sum of:
    0.06711562 = weight(_text_:applications in 8508) [ClassicSimilarity], result of:
      0.06711562 = score(doc=8508,freq=2.0), product of:
        0.17247584 = queryWeight, product of:
          4.4025097 = idf(docFreq=1471, maxDocs=44218)
          0.03917671 = queryNorm
        0.38913056 = fieldWeight in 8508, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          4.4025097 = idf(docFreq=1471, maxDocs=44218)
          0.0625 = fieldNorm(doc=8508)
    0.020741362 = weight(_text_:of in 8508) [ClassicSimilarity], result of:
      0.020741362 = score(doc=8508,freq=12.0), product of:
        0.061262865 = queryWeight, product of:
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.03917671 = queryNorm
        0.33856338 = fieldWeight in 8508, product of:
          3.4641016 = tf(freq=12.0), with freq of:
            12.0 = termFreq=12.0
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.0625 = fieldNorm(doc=8508)
    0.03270373 = weight(_text_:systems in 8508) [ClassicSimilarity], result of:
      0.03270373 = score(doc=8508,freq=2.0), product of:
        0.12039685 = queryWeight, product of:
          3.0731742 = idf(docFreq=5561, maxDocs=44218)
          0.03917671 = queryNorm
        0.2716328 = fieldWeight in 8508, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          3.0731742 = idf(docFreq=5561, maxDocs=44218)
          0.0625 = fieldNorm(doc=8508)
  0.33333334 = coord(3/9)
    Abstract
    Princeton University is using computer networking to forge links with the local community. Describes the work of its Office of Computing and Information Technology. It maintains a campus-wide information system Princeton New Network which is available for public access and supports local schools in a variety of ways the most recent project being to provide Internet access to the Princeton Regional Schools
    Imprint
    Illinois : University at Urbana-Champaign, Graduate School of Library and Information Science
    Source
    Emerging communities: integrating networked information into library services. Proceedings of the Clinic on Library Applications of Data Processing, Illinois University at Urbana-Champaign, 4-6 April 1993. Ed.: A.P. Bishop
  5. Wijnhoven, F.; Brinkhuis, M.: Internet information triangulation : design theory and prototype evaluation (2015) 0.03 
    0.027537249 = product of:
  0.08261175 = sum of:
    0.0140020205 = weight(_text_:of in 1724) [ClassicSimilarity], result of:
      0.0140020205 = score(doc=1724,freq=14.0), product of:
        0.061262865 = queryWeight, product of:
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.03917671 = queryNorm
        0.22855641 = fieldWeight in 1724, product of:
          3.7416575 = tf(freq=14.0), with freq of:
            14.0 = termFreq=14.0
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.0390625 = fieldNorm(doc=1724)
    0.020439833 = weight(_text_:systems in 1724) [ClassicSimilarity], result of:
      0.020439833 = score(doc=1724,freq=2.0), product of:
        0.12039685 = queryWeight, product of:
          3.0731742 = idf(docFreq=5561, maxDocs=44218)
          0.03917671 = queryNorm
        0.1697705 = fieldWeight in 1724, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          3.0731742 = idf(docFreq=5561, maxDocs=44218)
          0.0390625 = fieldNorm(doc=1724)
    0.048169892 = weight(_text_:software in 1724) [ClassicSimilarity], result of:
      0.048169892 = score(doc=1724,freq=4.0), product of:
        0.15541996 = queryWeight, product of:
          3.9671519 = idf(docFreq=2274, maxDocs=44218)
          0.03917671 = queryNorm
        0.30993375 = fieldWeight in 1724, product of:
          2.0 = tf(freq=4.0), with freq of:
            4.0 = termFreq=4.0
          3.9671519 = idf(docFreq=2274, maxDocs=44218)
          0.0390625 = fieldNorm(doc=1724)
  0.33333334 = coord(3/9)
    Abstract
    Many discussions exist regarding the credibility of information on the Internet. Similar discussions happen on the interpretation of social scientific research data, for which information triangulation has been proposed as a useful method. In this article, we explore a design theory-consisting of a kernel theory, meta-requirements, and meta-designs-for software and services that triangulate Internet information. The kernel theory identifies 5 triangulation methods based on Churchman's inquiring systems theory and related meta-requirements. These meta-requirements are used to search for existing software and services that contain design features for Internet information triangulation tools. We discuss a prototyping study of the use of an information triangulator among 72 college students and how their use contributes to their opinion formation. From these findings, we conclude that triangulation tools can contribute to opinion formation by information consumers, especially when the tool is not a mere fact checker but includes the search and delivery of alternative views. Finally, we discuss other empirical propositions and design propositions for an agenda for triangulator developers and researchers. In particular, we propose investment in theory triangulation, that is, tools to automatically detect ethically and theoretically alternative information and views.
    Source
    Journal of the Association for Information Science and Technology. 66(2015) no.4, S.684-701
  6. Halverson, A.L.: ¬The two instructional faces of the Web : information resource and publishing tool (1997) 0.02 
    0.022137502 = product of:
  0.09961876 = sum of:
    0.083051346 = weight(_text_:applications in 523) [ClassicSimilarity], result of:
      0.083051346 = score(doc=523,freq=4.0), product of:
        0.17247584 = queryWeight, product of:
          4.4025097 = idf(docFreq=1471, maxDocs=44218)
          0.03917671 = queryNorm
        0.4815245 = fieldWeight in 523, product of:
          2.0 = tf(freq=4.0), with freq of:
            4.0 = termFreq=4.0
          4.4025097 = idf(docFreq=1471, maxDocs=44218)
          0.0546875 = fieldNorm(doc=523)
    0.016567415 = weight(_text_:of in 523) [ClassicSimilarity], result of:
      0.016567415 = score(doc=523,freq=10.0), product of:
        0.061262865 = queryWeight, product of:
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.03917671 = queryNorm
        0.2704316 = fieldWeight in 523, product of:
          3.1622777 = tf(freq=10.0), with freq of:
            10.0 = termFreq=10.0
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.0546875 = fieldNorm(doc=523)
  0.22222222 = coord(2/9)
    Abstract
    The WWW represents the final step in the evolution of the Internet and is a tool with many practical applications for library training. 2 such WWW applications are discussed in light of projects undertaken in the Helen Topping Architecture and Fine Arts Library at Southern California University. The WWW may be used as a resource in the library as a source of content which must be taught and should be presented to users along with the same information literacy skills which must accompany any resource. The WWW may be used as a publishing tool where the content is created according to the particular instructional need or situation. This usage involves the technology of the WWW rather than its content
  7. Ronan, J.S.: Chat reference : A guide to live virtual reference services (2003) 0.02 
    0.019723896 = product of:
  0.08875753 = sum of:
    0.017962547 = weight(_text_:of in 2230) [ClassicSimilarity], result of:
      0.017962547 = score(doc=2230,freq=64.0), product of:
        0.061262865 = queryWeight, product of:
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.03917671 = queryNorm
        0.2932045 = fieldWeight in 2230, product of:
          8.0 = tf(freq=64.0), with freq of:
            64.0 = termFreq=64.0
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.0234375 = fieldNorm(doc=2230)
    0.070794985 = weight(_text_:software in 2230) [ClassicSimilarity], result of:
      0.070794985 = score(doc=2230,freq=24.0), product of:
        0.15541996 = queryWeight, product of:
          3.9671519 = idf(docFreq=2274, maxDocs=44218)
          0.03917671 = queryNorm
        0.4555077 = fieldWeight in 2230, product of:
          4.8989797 = tf(freq=24.0), with freq of:
            24.0 = termFreq=24.0
          3.9671519 = idf(docFreq=2274, maxDocs=44218)
          0.0234375 = fieldNorm(doc=2230)
  0.22222222 = coord(2/9)
    Footnote
    Rez. in: JASIST 55(2004) no.4, S.366-368 (L. Mon): "The early years of the 21st century have been marked in the library community by a sharp increase in "chat reference" Services offered through library Web sites. Variously called "live reference," "virtual reference," or "chat reference," these Services utilize chat, MOO, instant messaging, and other online technologies to extend the live, synchronous interaction of the library reference desk to the Internet. In 2001, Stephen Francoeur found 272 libraries with chat reference Services worldwide, and in June 2003 Bernie Sloan's online listing of chat consortia included 47 consortia, which together represented more than 550 U.S. libraries. (Francoeur, 2001; Sloan, 2003) Jana Ronan's book is the latest entrant among recent works intended to guide librarians in the growing trend of setting up synchronous online "chat reference" services, and provides information about selecting software, setting service policies, conducting training, and managing staffing for a variety of different service configurations. Ronan, who serves as Interactive Reference Coordinator for the George A. Smathers Libraries at the University of Florida, Gainesville, covers the practical aspects of launching and managing chat reference services in 10 chapters, followed by five chapters of individual case studies contributed by other authors who describe chat reference implementations at SUNY Morrisville, Austin Peay State University, Paradise Valley Community College, University of South Florida, and the University of Florida.
    Other recent works in this field include Marc Meola and Sam Stormont's 2002 "how to do it manual" for starting and operating live reference services, and Anne Grodzins Lipow's 2003 "handbook" for virtual reference librarians (Meola & Stormont, 2002; Lipow, 2003). As with Ronan's book, each of these is targeted toward librarians who are considering offering live interactive online reference services as part of a digital library presence. While Meola and Stormont provide extensive guidance an adapting chat services to specific staffing configurations and Lipow focuses more deeply an developing staff skills for the chat reference interaction, Ronan's book offers the most comprehensive overview for analyzing and selecting among chat reference software choices. Ronan's first two Chapters are focused an software choices. Chapter 1 describes "basic" software such as Internet Relay Chat (IRC), MOO, instant messaging, and Web-based chat, while Chapter 2 covers "advanced" options such as online distance education courseware and Web-based call center software. In Chapter 3, Ronan discusses the audience for chat reference services. Chapter 4 concerns the criteria for selecting "real time software" appropriate for the library and its users. Chapter 5 explores staffing models of all types, from recruitment of regular staff to work extra hours to outsourcing of chat reference work among vendors, consortia, and independent contractors.
    Training techniques are the focus in Chapter 6, including ways to relax trainees and reduce cognitive load as well as to maximize training utility when the software limits the number of logins available. Ronan covers everyday administration and policy issues in Chapters 7 and 8. These include a list of daily routines such as checking that the software is functioning, plus monthly routines of updating statistics, policies, and procedures. Chapter 9 offers guidance an the chat reference interview, which Ronan likens to "information therapy" within an online environment of diminished contextual cues. Marketing and publicity are discussed in Chapter 10, with advice an advertising and publicity campaigns as well as a checklist of 20 promotional strategies for attracting users to a new chat service (p. 165). In the final section of the book, Chapters 11-15 provide individual case studies written by six contributors describing how live different academic libraries have been able to launch and operate chat reference services using a variety of different types of software including instant messaging, MOO, Internet Relay Chat, and call center software. Each case study begins with a statement of the software used, launch date, staffing, and hours of the service, and most include statistical information an chat reference traffic. These final live chapters provide "voices from the front lines" giving details of individual librarians' experiences in launching chat services.
    Overall, Ronan's book serves as an excellent guide for librarians interested in launching chat reference services and provides a particularly comprehensive overview of software and considerations for selection and expansion. However, the strong focus an basic hands-on setup, administration, and management may limit the appeal of the book for other readers interested in exploring issues of chat reference service in a larger context-such as whether library schools are adequately preparing the next generation of librarians to function in this new virtual environment, or whether the volume of chat reference traffic sufficiently justifies a refocusing of resources and staffing from e-mail, telephone, and face-to-face service points, especially in a 24/7 context. As chat reference moves beyond text into voice and video, and as the current chat start-ups either disappear or become strongly integrated within digital libraries, there will be a continuing need for writers such as Ronan to move beyond the basics and guide us in considering the next steps and the transformations that online reference services are both creating and reflecting within our libraries and the larger society."
  8. Kovacs, D.K.; Fleming, M.: Internet resources and humanities reference service (1994) 0.02 
    0.019523773 = product of:
  0.08785698 = sum of:
    0.06711562 = weight(_text_:applications in 8469) [ClassicSimilarity], result of:
      0.06711562 = score(doc=8469,freq=2.0), product of:
        0.17247584 = queryWeight, product of:
          4.4025097 = idf(docFreq=1471, maxDocs=44218)
          0.03917671 = queryNorm
        0.38913056 = fieldWeight in 8469, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          4.4025097 = idf(docFreq=1471, maxDocs=44218)
          0.0625 = fieldNorm(doc=8469)
    0.020741362 = weight(_text_:of in 8469) [ClassicSimilarity], result of:
      0.020741362 = score(doc=8469,freq=12.0), product of:
        0.061262865 = queryWeight, product of:
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.03917671 = queryNorm
        0.33856338 = fieldWeight in 8469, product of:
          3.4641016 = tf(freq=12.0), with freq of:
            12.0 = termFreq=12.0
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.0625 = fieldNorm(doc=8469)
  0.22222222 = coord(2/9)
    Abstract
    Discusses the information needs of humanities scholars and how humanities reference librarians can use Internet or BITNET resources to fulfil those information needs. Offers advice on locating and identifying Internet resources, and establishing the use of Internet resources in a reference service. Describes selected Internet resources in the disciplines of: classical studies, history, art history, literature, philosophy, religion, music, and linguistcs
    Imprint
    Illinois : University at Urbana-Champaign, Graduate School of Library and Information Science
    Source
    Emerging communities: integrating networked information into library services. Proceedings of the Clinic on Library Applications of Data Processing, Illinois University at Urbana-Champaign, 4-6 April 1993. Ed.: A.P. Bishop
  9. Polly, J.A.: Somebody knocking' : the public library at the electronic door (1993) 0.02 
    0.017707217 = product of:
  0.07968248 = sum of:
    0.05872617 = weight(_text_:applications in 7391) [ClassicSimilarity], result of:
      0.05872617 = score(doc=7391,freq=2.0), product of:
        0.17247584 = queryWeight, product of:
          4.4025097 = idf(docFreq=1471, maxDocs=44218)
          0.03917671 = queryNorm
        0.34048924 = fieldWeight in 7391, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          4.4025097 = idf(docFreq=1471, maxDocs=44218)
          0.0546875 = fieldNorm(doc=7391)
    0.020956306 = weight(_text_:of in 7391) [ClassicSimilarity], result of:
      0.020956306 = score(doc=7391,freq=16.0), product of:
        0.061262865 = queryWeight, product of:
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.03917671 = queryNorm
        0.34207192 = fieldWeight in 7391, product of:
          4.0 = tf(freq=16.0), with freq of:
            16.0 = termFreq=16.0
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.0546875 = fieldNorm(doc=7391)
  0.22222222 = coord(2/9)
    Abstract
    A suburban public library with a long history of technological innovation chronicles its adventures during its first year of Internet connectivity, including staff use of electronic mail, TELNET, and File Transfer Protocol. Future plans include public use from the computer lab located in the library. A resource section includes information on how to get on the Internet and how to learn more about it through user guides
    Imprint
    Illinois : University of Illinois at Urbana-Champaign, Graduate School of Library and Information Science
    Source
    Proceedings of the Clinic on Library Applications of Data Processing: held April 5-7 1992 at University of Illinois at Urbana-Champaign. Ed. by L.C. Smith and P.W. Dalrymple
  10. Griffith, J.B.; Smith, M.S.: ¬The information superhighway and the National Information Infrastructure (NII) (1994) 0.02 
    0.017575702 = product of:
  0.079090655 = sum of:
    0.06711562 = weight(_text_:applications in 943) [ClassicSimilarity], result of:
      0.06711562 = score(doc=943,freq=2.0), product of:
        0.17247584 = queryWeight, product of:
          4.4025097 = idf(docFreq=1471, maxDocs=44218)
          0.03917671 = queryNorm
        0.38913056 = fieldWeight in 943, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          4.4025097 = idf(docFreq=1471, maxDocs=44218)
          0.0625 = fieldNorm(doc=943)
    0.011975031 = weight(_text_:of in 943) [ClassicSimilarity], result of:
      0.011975031 = score(doc=943,freq=4.0), product of:
        0.061262865 = queryWeight, product of:
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.03917671 = queryNorm
        0.19546966 = fieldWeight in 943, product of:
          2.0 = tf(freq=4.0), with freq of:
            4.0 = termFreq=4.0
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.0625 = fieldNorm(doc=943)
  0.22222222 = coord(2/9)
    Abstract
    Looks at the moves to develop an information superhighway and the National Information Infrastructure in the USA which are being supported by the Clinton Administration. Describes the results of the government report 'National Information Infrastructure: Agenda for action' released in Sep 93, which covers: principles for government action, economic benefits, regulations, suitable applications, and information policy. Examines issues involved in this debate; the private sector/government relationship; open access and universal service; privacy and security; and intellectual property rights
    Source
    Journal of academic librarianship. 20(1994) no.2, S.93-95
  11. Fenichel, C.H.: ¬The Interneted library system (1994) 0.02 
    0.017490454 = product of:
  0.07870704 = sum of:
    0.010584532 = weight(_text_:of in 8565) [ClassicSimilarity], result of:
      0.010584532 = score(doc=8565,freq=2.0), product of:
        0.061262865 = queryWeight, product of:
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.03917671 = queryNorm
        0.17277241 = fieldWeight in 8565, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.078125 = fieldNorm(doc=8565)
    0.068122506 = weight(_text_:software in 8565) [ClassicSimilarity], result of:
      0.068122506 = score(doc=8565,freq=2.0), product of:
        0.15541996 = queryWeight, product of:
          3.9671519 = idf(docFreq=2274, maxDocs=44218)
          0.03917671 = queryNorm
        0.43831247 = fieldWeight in 8565, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          3.9671519 = idf(docFreq=2274, maxDocs=44218)
          0.078125 = fieldNorm(doc=8565)
  0.22222222 = coord(2/9)
    Abstract
    Details the library system at the Hahnemann University which handles the institutions's interface to Internet as well as an institution-wide electronic mail system. Describes the hardware, software involved and the services provided
    Source
    Proceedings of the 15th National Online Meeting 1994, New York, 10-12 May 1994. Ed. by M.E. Williams
  12. Bandyopadhyay, A.: Internet-based reference services in medical libraries : a perspective (1997) 0.02 
    0.017406443 = product of:
  0.078329 = sum of:
    0.05872617 = weight(_text_:applications in 7924) [ClassicSimilarity], result of:
      0.05872617 = score(doc=7924,freq=2.0), product of:
        0.17247584 = queryWeight, product of:
          4.4025097 = idf(docFreq=1471, maxDocs=44218)
          0.03917671 = queryNorm
        0.34048924 = fieldWeight in 7924, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          4.4025097 = idf(docFreq=1471, maxDocs=44218)
          0.0546875 = fieldNorm(doc=7924)
    0.01960283 = weight(_text_:of in 7924) [ClassicSimilarity], result of:
      0.01960283 = score(doc=7924,freq=14.0), product of:
        0.061262865 = queryWeight, product of:
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.03917671 = queryNorm
        0.31997898 = fieldWeight in 7924, product of:
          3.7416575 = tf(freq=14.0), with freq of:
            14.0 = termFreq=14.0
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.0546875 = fieldNorm(doc=7924)
  0.22222222 = coord(2/9)
    Abstract
    The emergence of the Internet has dramatically changed computerized information access and tools and resources available on the Internet affect library services in various ways. Many health science librarians are using Internet resources to meet their own information needs, and those of health care providers. Examnies different applications of the Internet components in medical library settings, with special emphasis on reference services, discusses the role of the Internet in fulfilling National Network of Libraries of Medicine's (NN/LM) objectives, and analyzes the merit and demerits of using the Internet as a reference tool in health science libraries
  13. Lagace, N.: ¬The Internet Public Library's 'Ask a question worldwide reference service' (1998) 0.02 
    0.017089166 = product of:
  0.07690124 = sum of:
    0.022403233 = weight(_text_:of in 2495) [ClassicSimilarity], result of:
      0.022403233 = score(doc=2495,freq=14.0), product of:
        0.061262865 = queryWeight, product of:
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.03917671 = queryNorm
        0.36569026 = fieldWeight in 2495, product of:
          3.7416575 = tf(freq=14.0), with freq of:
            14.0 = termFreq=14.0
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.0625 = fieldNorm(doc=2495)
    0.054498006 = weight(_text_:software in 2495) [ClassicSimilarity], result of:
      0.054498006 = score(doc=2495,freq=2.0), product of:
        0.15541996 = queryWeight, product of:
          3.9671519 = idf(docFreq=2274, maxDocs=44218)
          0.03917671 = queryNorm
        0.35064998 = fieldWeight in 2495, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          3.9671519 = idf(docFreq=2274, maxDocs=44218)
          0.0625 = fieldNorm(doc=2495)
  0.22222222 = coord(2/9)
    Abstract
    Discusses the background to and the mission of the Internet Public Library and the rationale for its Reference Center. Describes the staffing, software, how the questions are submitted, the limitations of e-mail reference, and plans for the future
    Footnote
    Revision of a paper presented to the 25th annual conference of the Art Libraries Society of North America in Apr 1997, within the context of the changing face of reference: electronic reference service case studies
  14. Pomerantz, J.: ¬A conceptual framework and open research questions for chat-based reference service (2005) 0.02 
    0.01646643 = product of:
  0.07409893 = sum of:
    0.050336715 = weight(_text_:applications in 4340) [ClassicSimilarity], result of:
      0.050336715 = score(doc=4340,freq=2.0), product of:
        0.17247584 = queryWeight, product of:
          4.4025097 = idf(docFreq=1471, maxDocs=44218)
          0.03917671 = queryNorm
        0.2918479 = fieldWeight in 4340, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          4.4025097 = idf(docFreq=1471, maxDocs=44218)
          0.046875 = fieldNorm(doc=4340)
    0.023762217 = weight(_text_:of in 4340) [ClassicSimilarity], result of:
      0.023762217 = score(doc=4340,freq=28.0), product of:
        0.061262865 = queryWeight, product of:
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.03917671 = queryNorm
        0.38787308 = fieldWeight in 4340, product of:
          5.2915025 = tf(freq=28.0), with freq of:
            28.0 = termFreq=28.0
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.046875 = fieldNorm(doc=4340)
  0.22222222 = coord(2/9)
    Abstract
    This article seeks to shift the literature an chat-based reference services beyond the current spate of case studies and discussions of emerging standards and best practices in providing chat-based reference, to a higher level of discussion an the creation and discussion of theoretical frameworks to unite these standards and practices. The article explores the varlous steps in the process of providing synchronous, chat-based reference, as well as issues involved in providing such service at each step. The purpose of this exploration is twofold: First, this article presents some open research questions at each step in the process of providing chatbased reference service. Second, the entire process of providing chat-based reference is viewed as a whole, and a model of the provision of chat-based reference service is developed at a high level of abstraction. lt is hoped that this model may serve as a conceptual framework for future discussions of and development of applications for chat-based reference.
    Source
    Journal of the American Society for Information Science and Technology. 56(2005) no.12, S.1288-1302
  15. Watkins, S.G.: Finding your way on the Internet : the InfoSlug system at the University of California, Santa Cruz (1994) 0.02 
    0.015874058 = product of:
  0.07143326 = sum of:
    0.016935252 = weight(_text_:of in 914) [ClassicSimilarity], result of:
      0.016935252 = score(doc=914,freq=8.0), product of:
        0.061262865 = queryWeight, product of:
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.03917671 = queryNorm
        0.27643585 = fieldWeight in 914, product of:
          2.828427 = tf(freq=8.0), with freq of:
            8.0 = termFreq=8.0
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.0625 = fieldNorm(doc=914)
    0.054498006 = weight(_text_:software in 914) [ClassicSimilarity], result of:
      0.054498006 = score(doc=914,freq=2.0), product of:
        0.15541996 = queryWeight, product of:
          3.9671519 = idf(docFreq=2274, maxDocs=44218)
          0.03917671 = queryNorm
        0.35064998 = fieldWeight in 914, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          3.9671519 = idf(docFreq=2274, maxDocs=44218)
          0.0625 = fieldNorm(doc=914)
  0.22222222 = coord(2/9)
    Abstract
    InfoSlug is a computerized information system at the University of California, Santa Cruz which provides information for and about the Santa Cruz campus and links users with the diverse resources of the Internet via gopher and Wide Area Information Server software. Outlines how the system was developed and details the services provided on the system
    Source
    Journal of academic librarianship. 20(1994) no.1, S.25-28
  16. Watts, A.: St Louis Electronic City Hall : a partnership for civic information (1998) 0.02 
    0.015874058 = product of:
  0.07143326 = sum of:
    0.016935252 = weight(_text_:of in 2869) [ClassicSimilarity], result of:
      0.016935252 = score(doc=2869,freq=8.0), product of:
        0.061262865 = queryWeight, product of:
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.03917671 = queryNorm
        0.27643585 = fieldWeight in 2869, product of:
          2.828427 = tf(freq=8.0), with freq of:
            8.0 = termFreq=8.0
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.0625 = fieldNorm(doc=2869)
    0.054498006 = weight(_text_:software in 2869) [ClassicSimilarity], result of:
      0.054498006 = score(doc=2869,freq=2.0), product of:
        0.15541996 = queryWeight, product of:
          3.9671519 = idf(docFreq=2274, maxDocs=44218)
          0.03917671 = queryNorm
        0.35064998 = fieldWeight in 2869, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          3.9671519 = idf(docFreq=2274, maxDocs=44218)
          0.0625 = fieldNorm(doc=2869)
  0.22222222 = coord(2/9)
    Abstract
    In Nov 97, the St Louis Public Library, Missouri, together with the city's Board of Aldermen, announced the inauguration of the 'Electronic City Hall'. The scheme provides Internet users with direct access to the city charter, revised code, and ordinances of the City of St Louis via the St Louis Public Library's homepage. The ability to search and copy software permits legal professionals and citizens alike easy access to the city's critical legal documents
  17. Lipow, A.G.: ¬The virtual reference librarian's handbook (2003) 0.01 
    0.014812777 = product of:
  0.04443833 = sum of:
    0.0037421973 = weight(_text_:of in 3992) [ClassicSimilarity], result of:
      0.0037421973 = score(doc=3992,freq=4.0), product of:
        0.061262865 = queryWeight, product of:
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.03917671 = queryNorm
        0.06108427 = fieldWeight in 3992, product of:
          2.0 = tf(freq=4.0), with freq of:
            4.0 = termFreq=4.0
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.01953125 = fieldNorm(doc=3992)
    0.034061253 = weight(_text_:software in 3992) [ClassicSimilarity], result of:
      0.034061253 = score(doc=3992,freq=8.0), product of:
        0.15541996 = queryWeight, product of:
          3.9671519 = idf(docFreq=2274, maxDocs=44218)
          0.03917671 = queryNorm
        0.21915624 = fieldWeight in 3992, product of:
          2.828427 = tf(freq=8.0), with freq of:
            8.0 = termFreq=8.0
          3.9671519 = idf(docFreq=2274, maxDocs=44218)
          0.01953125 = fieldNorm(doc=3992)
    0.0066348794 = product of:
      0.013269759 = sum of:
        0.013269759 = weight(_text_:22 in 3992) [ClassicSimilarity], result of:
          0.013269759 = score(doc=3992,freq=2.0), product of:
            0.13719016 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.03917671 = queryNorm
            0.09672529 = fieldWeight in 3992, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.01953125 = fieldNorm(doc=3992)
      0.5 = coord(1/2)
  0.33333334 = coord(3/9)
    Date
    22. 3.2004 14:46:50
    Footnote
    Rez. in: B.I.T. online 6(2003) H.3, S.298-299 (J. Plieninger): "Wer im vorigen Heft von B.I.T.online den Fachbeitrag von Hermann Rösch über Bibliothekarische Auskunft im Web gelesen und sich daraufhin überlegt, einen solchen Dienst einzuführen, für den wäre dieses Buch das geeignete Mittel, sich für die Einführung einer Online-Auskunft fit zu machen. Die Autorin ist in der amerikanischen Internet Librarian- und Reference Librarian-Szene wohlbekannt: 1993 verfasste sie mit zwei Mitautoren Crossing the Internet Treshold, ein Tutorial für die Nutzung des Netzes, welches für die Profession eine Hilfestellung für die breite Nutzung des Internets bot. Das hier besprochene Buch könnte eine ähnliche Funktion für die Einführung der Virtual Reference bekommen: Es bietet einen Selbstlernkurs, welcher anschaulich die Grundlagen und die Grundhaltung bei der Implementation eines solchen Dienstes vermittelt. Was ist alles in diesem Kurs enthalten? Der erste Teil des Buches behandelt den Entscheidungsprozess, einen Online-Auskunftsdienst einzuführen: Es werden Vor- und Nachteile diskutiert, die Bedürfnisse der Benutzer untersucht ("There will always be a need for a human consultant to satisfy the needs of the information seeker.") und die Grundlagen der Entscheidungsfindung für eine geeignete Software behandelt. Der zweite Teil handelt dann von den Fragen der "Einrichtung" des virtuellen Auskunftsplatzes. Hier gibt es z.B. eine Schulung in den besonderen Kommunikationsformen, welche beim Chat zu beachten sind, eine Einbettung des neuen Dienstes in das Leitbild, die Geschäftsordnung bzw. Arbeitsorganisation der Bibliothek ("library policies") und zuletzt die komfortable Ausstattung des Auskunftsplatzes für Benutzer und Beschäftigte bis hin zu Fragen der Evaluation und Qualitätssicherung. Der dritte Teil behandelt die Aufgabe, einen Dienst zu implementieren, der sich selbst trägt, indem man ein Marketing für den neuen Dienst einrichtet, das ihn auf herkömmlichen und neuen Wegen promotet und ihn benutzerfreundlich ausgestaltet.
    Im umfangreichen Anhang (44 S.) sind Checklisten, Übungen und Schulungsunterlagen vor allem zur richtigen Kommunikation mit den Benutzern zu finden. Am Schluss des Buches befindet sich noch ein Stichwortverzeichnis. Beigelegt ist eine CD-ROM mit allen im Buch aufgeführten Übungen und Links, so dass man auch am Bildschirm darauf zurückgreifen bzw. sie ausdrucken kann. Hervorzuheben ist, dass das Buch als Arbeitsbuch ausgestattet ist, es gibt viel Raum für Notizen, es werden viele anschauliche Beispiele gegeben und zu jedem Kapitel werden mehrere Übungsaufgaben gestellt. Es ist ein typisches amerikanisches Einführungsbuch, das in beneidenswert anschaulicher und konsequent praktisch orientierter Art die Leserin/den Leser in ein neues Arbeitsfeld einführt, so dass man nach der Lektüre wirklich den Eindruck hat, in Stand gesetzt zu sein, einen solchen Service in professioneller Art und Weise aufbauen zu können. Vielleicht sollte noch hervorgehoben werden, dass die Autorin es verstanden hat, den Inhalt so zu gestalten, dass er ein längeres Haltbarkeitsdatum bietet: Obwohl alle grundsätzlichen Dinge abgehandelt werden, wie z.B. die Entscheidungsgrundlagen für eine Software, wird doch nie eine konkrete Software behandelt. Solche Angaben würden schnell veralten im Gegensatz zu den Kriterien, die Software beurteilen zu können. Die Autorin bemüht sich auch, Internet-Quellen aufzuführen und zu besprechen, wo man sich in diesen Fragen up to date halten kann. Ein Buch, das in die Hände all jener gehört, für welche die Einführung einer Online-Auskunft in Frage kommt. Hermann Rösch führte in seinem Artikel zum Schluss lediglich einige Universitätsbibliotheken an, welche bereits eine Online-Auskunft eingeführt haben. Werden die öffentlichen Bibliotheken einen solchen Dienst nur in kooperativer Art und Weise über die Deutsche Internetbibliothek anbieten? Hoffentlich nicht, da die Einrichtung eines Virtual Reference Desk eine hervorragende Gelegenheit darstellt, das Image der Bibliothek als Informationsvermittlungsstelle nachhaltig zu stärken und jenen Benutzern einen Zugang zur Information zu ermöglichen, welche nicht in die Bibliothek kommen. Jedenfalls gibt dieses Buch die Grundlage, das Für und Wider eines solchen Dienstes abzuwägen und im Falle einer Einrichtung auch die Schulung der betroffenen Auskunftsbibliothekarinnen/-bibliothekare auf eine solide Basis zu stellen."
    Rez. in BuB 56(2004) H.3: "Auskunfts- und Informationsdienst wird in den USA als unverzichtbare und wohl wichtigste bibliothekarische Tätigkeit betrachtet. Daher verwundert nicht, dass die Popularisierung des Internet Bibliothekare und Bibliotheken frühzeitig dazu veranlasst hat, ihre Auskunftsdienstleistungen im Web anzubieten. Dies geschah zunächst durch organisierte Auskunft per E-Mail, später per Webformular und vor allem seit 2000/2001 verstärkt per Chat. Als zusammenfassende Bezeichnung für diese Varianten wird meist der Begriff digital reference verwendet. In den USA, aber auch in Australien, Großbritannien oder Skandinavien schenkt man dem Thema Digital Reference schon seit mehreren Jahren größte Aufmerksamkeit. Die Zahl der bislang dazu publizierten Fachaufsätze lag Ende 2003 bereits weit über 600, jährlich im November findet seit 1999 die »Digital Reference Conference« statt, und mit DIG_REF sowie LiveReference existieren zwei Diskussionslisten, die sich ausschließlich mit Fragen bibliothekarischer Auskunft im Internet beschäftigen. Im vergangenen Jahr sind in den USA allein vier umfangreiche Monographien zu Digital Reference erschienen, darunter das hier zu besprechende Werk von Anne Lipow. ... Gegenwärtig deutet sich an, dass das Thema Digital Reference, Online-Auskunft oder Auskunft per Chat in deutschen Bibliotheken auf mehr Interesse stößt als in den vergangenen Jahren. Nachdem bislang vorwiegend (einige wenige) wissenschaftliche Bibliotheken ChatAuskunft anbieten, haben mehrere Öffentliche Bibliotheken, darunter die ZLB Berlin und die Stadtbücherei Frankfurt am Main, angekündigt, zukünftig auchAuskunftperChatanbieten zu wollen. Eine wichtige Rolle spielt in diesem Zusammenhang der weltweite Auskunftsverbund QuestionPoint, der von OCLC gemeinsam mit der Library of Congress betrieben wird. Sowohl denjenigen, die sich noch im Unklaren sind, als auch jenen, die entsprechende Planungen bereits beschlossen haben, kann der Band von Anne Lipow nur wärmstens empfohlen werden." (H. Rösch)
  18. Westbrook, L.: Unanswerable questions at the IPL : user expectations of e-mail reference (2009) 0.01 
    0.01417063 = product of:
  0.063767835 = sum of:
    0.041947264 = weight(_text_:applications in 2841) [ClassicSimilarity], result of:
      0.041947264 = score(doc=2841,freq=2.0), product of:
        0.17247584 = queryWeight, product of:
          4.4025097 = idf(docFreq=1471, maxDocs=44218)
          0.03917671 = queryNorm
        0.2432066 = fieldWeight in 2841, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          4.4025097 = idf(docFreq=1471, maxDocs=44218)
          0.0390625 = fieldNorm(doc=2841)
    0.021820573 = weight(_text_:of in 2841) [ClassicSimilarity], result of:
      0.021820573 = score(doc=2841,freq=34.0), product of:
        0.061262865 = queryWeight, product of:
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.03917671 = queryNorm
        0.35617945 = fieldWeight in 2841, product of:
          5.8309517 = tf(freq=34.0), with freq of:
            34.0 = termFreq=34.0
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.0390625 = fieldNorm(doc=2841)
  0.22222222 = coord(2/9)
    Abstract
    Purpose - In a 31-month period, 1,184 questions addressed to the Internet Public Library's (IPL) reference service remained unanswered on the grounds that they were "out of scope". This paper aims to analyze the questions as artifacts of users' expectations to better chart the distinction between user and librarian views of reference service. Design/methodology/approach - Each question is examined to identify two user expectations, i.e. what kinds of information librarians could provide and what kinds of needs librarians could help meet. Emergent coding with a code-recode rate of 97 per cent identifies 23 types of expected librarian assistance and 28 characteristics of expected applications of that assistance. Findings - Users expect IPL librarians to provide personal advice, analysis, facts, procedures, instruction, technology guidance and evaluation. IPL librarians are expected to help users in making decisions, solving problems, completing processes and developing understanding. Research limitations/implications - Limitations include the use of a single coder and the use of single institution's data set. Mapping these user expectations suggests a need for librarians to consider further development of reference service in terms of its judgment, form, and involvement parameters. Practical implications - Reference service policies and training should be examined to enhance librarians' abilities to consider judgment, form, and involvement parameters primarily from the user's perspective. Originality/value - This paper analyzes that which is rarely seen, i.e. e-mail reference questions which are considered beyond the scope of service. Additionally, the IPL question pool provides a broader range of user mental models than would be found in any geographically bound institution.
    Source
    Journal of documentation. 65(2009) no.3, S.367-395
  19. Lagace, N.; McClennen, M.: Managing an Internet-based distributed reference service (1998) 0.01 
    0.0138898 = product of:
  0.0625041 = sum of:
    0.014818345 = weight(_text_:of in 6572) [ClassicSimilarity], result of:
      0.014818345 = score(doc=6572,freq=8.0), product of:
        0.061262865 = queryWeight, product of:
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.03917671 = queryNorm
        0.24188137 = fieldWeight in 6572, product of:
          2.828427 = tf(freq=8.0), with freq of:
            8.0 = termFreq=8.0
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.0546875 = fieldNorm(doc=6572)
    0.047685754 = weight(_text_:software in 6572) [ClassicSimilarity], result of:
      0.047685754 = score(doc=6572,freq=2.0), product of:
        0.15541996 = queryWeight, product of:
          3.9671519 = idf(docFreq=2274, maxDocs=44218)
          0.03917671 = queryNorm
        0.30681872 = fieldWeight in 6572, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          3.9671519 = idf(docFreq=2274, maxDocs=44218)
          0.0546875 = fieldNorm(doc=6572)
  0.22222222 = coord(2/9)
    Abstract
    The Internet Public Library (IPL), hosted by the University of Michigan School of Information, is an entirely virtual operation located on the Web with a mission to provide library services to the global Internet community. Describes the work of the IPL Reference Center which provides interactive reference services through a Web server and e-mail. Outlines how reference questions are handled by voluteer librarians and library students, discusses the characteristics of an e-mail reference service, and explains how the IPL's specially developed software system (QRC) works
  20. Ford, N.; Eaglestone, B.; Madden, A.; Whittle, M.: Web searching by the "general public" : an individual differences perspective (2009) 0.01 
    0.013864044 = product of:
  0.062388197 = sum of:
    0.026985368 = weight(_text_:of in 3607) [ClassicSimilarity], result of:
      0.026985368 = score(doc=3607,freq=52.0), product of:
        0.061262865 = queryWeight, product of:
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.03917671 = queryNorm
        0.4404849 = fieldWeight in 3607, product of:
          7.2111025 = tf(freq=52.0), with freq of:
            52.0 = termFreq=52.0
          1.5637573 = idf(docFreq=25162, maxDocs=44218)
          0.0390625 = fieldNorm(doc=3607)
    0.03540283 = weight(_text_:systems in 3607) [ClassicSimilarity], result of:
      0.03540283 = score(doc=3607,freq=6.0), product of:
        0.12039685 = queryWeight, product of:
          3.0731742 = idf(docFreq=5561, maxDocs=44218)
          0.03917671 = queryNorm
        0.29405114 = fieldWeight in 3607, product of:
          2.4494898 = tf(freq=6.0), with freq of:
            6.0 = termFreq=6.0
          3.0731742 = idf(docFreq=5561, maxDocs=44218)
          0.0390625 = fieldNorm(doc=3607)
  0.22222222 = coord(2/9)
    Abstract
    Purpose - The purpose of this paper is to explore the impact of a number of human individual differences on the web searching of a sample of the general public. Design/methodology/approach - In total, 91 members of the general public performed 195 controlled searches. Search activity and ratings of search difficulty and success were recorded and statistically analysed. The study was exploratory, and sought to establish whether there is a prima facie case for further systematic investigation of the selection and combination of variables studied here. Findings - Results revealed a number of interactions between individual differences, the use of different search strategies, and levels of perceived search difficulty and success. The findings also suggest that the open and closed nature of searches may affect these interactions. A conceptual model of these relationships is presented. Practical implications - Better understanding of factors affecting searching may help one to develop more effective search support, whether in the form of personalised search interfaces and mechanisms, adaptive systems, training or help systems. However, the findings reveal a complexity and variability suggesting that there is little immediate prospect of developing any simple model capable of driving such systems. Originality/value - There are several areas of this research that make it unique: the study's focus on a sample of the general public; its use of search logs linked to personal data; its development of a novel search strategy classifier; its temporal modelling of how searches are transformed over time; and its illumination of four different types of experienced searcher, linked to different search behaviours and outcomes.
    Source
    Journal of documentation. 65(2009) no.4, S.632-667

Authors

Years

Languages

  • e 164
  • d 19
  • dk 1
  • More… Less…

Types

  • a 159
  • m 13
  • s 11
  • b 2
  • r 2
  • el 1
  • i 1
  • x 1
  • More… Less…

Themes

Subjects

Classifications