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Whittaker, K.: Towards a theory for reference and information service (1977)
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- Journal of librarianship. 9(1977), S.49-63
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Coleman, K.; Dickinson, P.: Drafting a reference collection policy (1977)
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- College and research libraries. 38(1977), S.227-233
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Thun, H.-P.: "At your fingertip"? : Auskunfts- und Informationsdienst bei uns noch Entwicklungsland (1970)
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- Bücherei und Bildung. 22(1970), S.63-71
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Schreiber, K.: Bestandsaufbau, Bestandspflege, Bestandserschließung eines Informationsapparates (1978)
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- Pages
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Informations- und Auskunftstätigkeit (1973)
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- Location
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- Pages
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Edbom, T.: ¬The libraries and municipal information in Sweden (1974)
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- Scandinavian public libraries quarterly. 7(1974), S.110-120
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Gardner, R.J.: ¬The ten commandments for library customers (1975)
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- Source
- Special libraries. 66(1975), S.326
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Lynch, M.J.: Reference interviews in public libraries (1978)
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- Library quarterly. 48(1978), S.119-142
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Degligdisch, J.: ¬Der Kommunikationsprozeß im Auskunftsdienst (1976)
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- BuB. 28(1976), S.717-722
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Lynch, M.J.: Reference interviews in public libraries (1978)
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- Library quarterly. 38(1978), S.119-142
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House, D.E.: Reference efficiency or reference deficiency (1974)
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- Library Association record. (1974), S.222-223
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Zehn Gebote für das Auskunftsinterview (1971)
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- Source
- BuB. 23(1971), S.400
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Informationszentrum Öffentliche Bibliothek : aktuelle Definitionsversuche (1971)
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- BuB. 23(1971), S.505-508
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Böhm, E.: Publikumsverkehr in der Bibliothek : Empfehlungen für das Kontaktverhalten zwischen Bibliothekar und Benutzer in der Bibliothek (1975/76)
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- DFW. 24(1975/76) S.1-10(T.1), S.135-153(T.2)
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Standards for reference services in public libraries (1970)
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- Footnote
- Deutsche Übersetzung in: Informationszentrum Öffentliche Bibliothek II. Berlin 1973. (Bibliotheksdienst; Beih.89/90) S.81-
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- Library Association record. 72(1970), S.53-
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Allan, A.: Library malpractice suit : could it happen to you? (1976)
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- American libraries. 7(1976) Sept., S.489
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Horn, R.: Why they don't ask questions (1974)
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- Source
- Reference quarterly. 14(1974), Spring, S.225-233
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Auster, E.; Lawton, S.B.: ¬The negotiation process in on-line bibliographic retrieval (1979)
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- Source
- Canadian journal of information science. 4(1979) May, S.86-98
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Knapp, S.D.: ¬The reference interview in the computer-based setting (1978)
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- Source
- RQ. 17(1978) no.4, S.320-324
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Norman, O.G.: ¬The reference interview : an annotated bibliography (1979)
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- Source
- Reference services review. 7(1979) no.1, S.71-77