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Thomas, J.; Sottong, S.P.: Automating your ready-reference file (1994)
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Daves, L.; Longchamp, L.: Courtiers et consultants en information (1994)
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Tenopir, C.: Reference services from RLG (1995)
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Tenopir, C.: Integrating electronic reference (1995)
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Gill, H.S.; Yates-Mercer, P.: ¬The dissemination of information by local authorities on the World Wide Web (1998)
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Bates, M.J.: Learning about the information seeking of interdisciplinary scholars and students (1996)
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Stalker, J.C.; Murfin, M.E.: Quality reference service : a preliminray case study (1996)
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Thomas, N.R.: Planning and developing cross-platform interactive multimedia library instruction (1997)
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Schaefer, M.T.: Internet information retrieval for libraries : four keys & sites that use them (1998)
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Moore, A.: As I sit studying : WWW-based reference services (1998)
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KnowledgeCite announces KnowledgeCite Library (1998)
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Peterson, I.C.: Effective question negotiation in the reference interview (1997)
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Julien, H.: Bibliographic instruction trends in Canadian academic libraries (1997)
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Yu, L.: Geographic information systems in library reference services : development and challenge (1998)
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Hoskisson, T.: Making the right assumptions : know your user and improve the reference interview (1998)
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Law, D.: ¬Die Bereitstellung elektronischer Informationsdienste und die Hochschulinformationspolitik : das Modell Großbritannien (1998)
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- Bibliothek: Forschung und Praxis. 22(1998) H.1, S.78-80