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Metz, A.: Community service : a bibliography (1996)
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Ulrich, P.S.: Collaborative Digital Reference Service : Weltweites Projekt (2001)
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Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994)
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Böttcher, S.; Merkle, M.: Qualitätsmanagement in öffentlichen Informationszentren : ein schwieriger Weg, an dessen Ende der Erfolg nicht ausgeschlossen sein muß (1994)
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Schütte, C.-H.: Informationsvermittlung aus der Sicht der Universitätsbibliothek (1990)
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Wellems, C.: Strukturen der Informationsvermittlung : der Modellversuch in Daten und Resultaten (1990)
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Kämper, U.: Informationsdienstleistungen : Diversifizierung contra Spezialisierung (1991)
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Wellems, C.: Information Service Controlling : Beispiele und Erfahrungen aus den USA (1992)
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Schwing, T.: Informationsangebot für die Region im Rahmen des Dienstleistungsspektrums der Universität Kaiserslautern (1993)
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Großner, B.: Informationsvermittlung durch Hochschulen : Ergänzung des Informationsangebotes für die Region (1993)
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Horstmann, K.-W.: HELL or Heaven : das elektronische Informationsangebot der Universitätsbibliothek Hohenheim für die Wirtschaftswissenschaften im Urteil der Bibliothekskunden (1995)
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Keller, A.; Neubauer, W.: Dienstleistungsangebote von Bibliotheken in elektronischer Form : Eine Benutzungsstudie der ETH-Bibliothek (1999)
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