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Sykes, P.: Liabiblity for information provision : spectre or reality? (1991)
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Hernon, P.; Relyea, H.C.: Information policy (1991)
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Harnack, A. von: ¬Die Auskunftserteilung als bibliothekarische Aufgabe (1940)
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Jonzeck, M.: ¬Die Aktivierung, Verbesserung und Neuorientierung der Informationstätigkeit der allgemeinen öffentlichen Bibliotheken (1965)
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Metz, A.: Community service : a bibliography (1996)
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Ulrich, P.S.: Collaborative Digital Reference Service : Weltweites Projekt (2001)
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Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994)
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Labriga, P.: ¬Die Britische Nationalbibliothek auf dem Weg zur elektronischen Bibliothek : das Programm 'Initiatives for Access' der British Library (1996)
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Hernon, P.; McClure, C.R.: Electronic U.S. government information : policy issues and directions (1993)
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Kostädt, P.: Online-Fernleihe und Dokumentlieferung im HBZ-Verbund : Entwicklungen und Perspektiven (2002)
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Scholle, U.: Kann ich Ihnen behilflich sein? : Erhebung am zentralen Auskunftsplatz der ULB Münster (2000)
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Herrmann, C.: Partikulare Konkretion universal zugänglicher Information : Beobachtungen zur Konzeptionierung fachlicher Internet-Seiten am Beispiel der Theologie (2000)
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Abels, E.G.; Liebscher, P.: ¬A new challenge for intermediary-client communication : the electronic network (1994)
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Schwing, T.: Informationsangebot für die Region im Rahmen des Dienstleistungsspektrums der Universität Kaiserslautern (1993)
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