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LaGuardia, C.; Griego, A.; Hopper, M.; Melendez, L.; Oka, C.: Learning to instruct on the job : team-teaching library skills (1993)
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Weisel, L.; Klemm, U.; Roth, A.: Einsatz von Tele-Arbeit in der Fachinformation : eine Zwischenbilanz (1998)
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Caidi, N.; Allard, D.; Quirke, L.: Information practices of information (2010)
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Harnack, A. von: ¬Die Auskunftserteilung als bibliothekarische Aufgabe (1940)
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Thun, H.-P.: "At your fingertip"? : Auskunfts- und Informationsdienst bei uns noch Entwicklungsland (1970)
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Jonzeck, M.: ¬Die Aktivierung, Verbesserung und Neuorientierung der Informationstätigkeit der allgemeinen öffentlichen Bibliotheken (1965)
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Metz, A.: Community service : a bibliography (1996)
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