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Drechsel, K.: Marketing für elektronische Informationsdienstleistungen : Workshop des DBV-Landesverbandes Thüringen (2002)
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Thun, H.-P.: "At your fingertip"? : Auskunfts- und Informationsdienst bei uns noch Entwicklungsland (1970)
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Steiner, K.: Auf zu neuen Ufern : die didaktische Konzeption von Lotse wird erweitert (2009)
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Dette, K.: Vom Voice-Call-Center zum Multimedia-Contact-Center (2001)
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Scholle, U.: Kann ich Ihnen behilflich sein? : Erhebung am zentralen Auskunftsplatz der ULB Münster (2000)
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Herrmann, C.: Partikulare Konkretion universal zugänglicher Information : Beobachtungen zur Konzeptionierung fachlicher Internet-Seiten am Beispiel der Theologie (2000)
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Vietze, H.; Dresel, H.: ¬Das Fachinformationsprogramm der Bundesregierung 1990-1994 : einige Bemerkungen aus der Sicht der neuen Bundesländer (1991)
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Franken, K.: Verloren im Meer der Informationen und Texte? (1995)
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Kämper, U.: Informationsdienstleistungen : Diversifizierung contra Spezialisierung (1991)
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Hearty, J.A.; Orden, R.D. van: Öffentliche Bibliotheken in den USA : die Entwicklung einer Beziehung (1994)
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Hilberer, T.: Bibliothekarische Öffentlichkeitsarbeit durch Informationsangebote im World Wide Web : Beispiel: Universitäts- und Landesbibliothek Düsseldorf (1996)
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- Date
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Literaturversorgung für die Wirtschaftswissenschaften : Arbeitsteilung und Kooperation zwischen der ZBW Kiel und der USB Köln (2002)
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- Date
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Kelly, J.; Robbins, K.: Changing roles for reference librarian (1996)
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